InMoment XI
NOVEMBER 21, 2024
Customers are increasingly likely to switch brands if they don’t feel satisfied. 83% of customers agree they feel more loyal to companies that respond to and resolve their complaints. Loyal customers are likely to spend more and advocate for your brand. As a result, businesses must double down on efforts to understand their customers’ goals and pain points to drive loyalty.
InteractionMetrics
NOVEMBER 21, 2024
Improving customer service is more crucial than ever in 2024. Research shows that customers are 2.4 times more likely to stick with a brand when their issues are resolved quickly, yet over half will abandon companies that fail to anticipate their needs. This blog will explore how to improve customer service, common pitfalls to avoid, and metrics that ensure your efforts are on the right track.
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ShepHyken
NOVEMBER 21, 2024
Top Takeaways: Companies spend $80 billion to $90 billion each year on marketing, but only $8 billion annually on customer service. How much can bad customer service cost your business? It could cost you your business. Only one out of every 26 customers who have a complaint will let you know. Instead, they will tell everybody else. The best marketing you can have involves your customer walking out the door after an amazing experience, and talking about you with everyone else.
CSM Magazine
NOVEMBER 21, 2024
Black Friday, Cyber Monday, and the end of year holidays are all clustered into the busiest time of year, creating an annual problem for every manager that is responsible for delivering great service to customers. This peak season is especially important for retailers and e-commerce brands, but many associated industries also see a sharp increase in business as the year winds down.
Advertiser: ZoomInfo
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
Gainsight
NOVEMBER 21, 2024
When it comes to implementing a new Customer Success (CS) framework, we often hear the same concerns: “It’s going to be too complex,” or “How can we ensure everything goes smoothly?” At Gainsight, we recognize that these fears are common among organizations looking to enhance their customer engagement. The thought of implementing a new system can feel daunting.
CXDNA Update brings together the best content for customer experience professionals from the widest variety of industry thought leaders.
Totango
NOVEMBER 21, 2024
In a world where customer expectations are sky-high and data complexity is ever-increasing, Totango Unison is the game-changer that customer success and post-sales teams have been waiting for. Imagine a tool that not only predicts customer churn with laser precision but also unlocks new avenues for growth, ensuring your business thrives in today’s competitive landscape.
CSM Magazine
NOVEMBER 21, 2024
TTEC Digital Named Major Contender in Everest Group’s 2024 PEAK Matrix for Mid-market Digital Transformation Services. TTEC Holdings Inc., a leading global CX (customer experience) technology and services innovator for AI-enabled CX with solutions from TTEC Engage and TTEC Digital , announced today that TTEC Digital has been recognized as a Major Contender in the 2024 Everest Group PEAK Matrix ® Assessment for Digital Transformation Services for Mid-market Enterprises.
Kapta Customer Success
NOVEMBER 21, 2024
Discover seven expert strategies to improve customer retention rates, enhance client satisfaction, and drive long-term growth with actionable insights and advanced tools.
Brandwatch CX
NOVEMBER 21, 2024
Learn how to effectively use YouTube hashtags to boost your content strategy. Enhance discoverability and engagement—read the article for key tips!
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Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.
Help Scout
NOVEMBER 21, 2024
If you have a Shopify store, then picking a Shopify-friendly help desk is a must. Here are eight Shopify customer service apps for providing great support.
Brandwatch CX
NOVEMBER 21, 2024
Brandwatch has been named a Strong Performer by Forrester in 2024 and given the highest possible score in the Customer Service category
Forrester's Customer Insights
NOVEMBER 21, 2024
In a short 18 months 89% of B2B buyers report they are using genAI in their purchase process. Providers haven't yet seen a large impact on their revenue engine but should expect to see smarter buyers making more considered decisions faster.
Brandwatch CX
NOVEMBER 21, 2024
Master social media with essential tips and best practices for success. Elevate your strategy and engage your audience effectively. Read the article now.
Advertiser: ZoomInfo
ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!
Amplifai Coaching Category
NOVEMBER 21, 2024
Learn all about customer insights. How they work, challenges, history and how AI is poised to turn customer insights into action in 2025.
Brandwatch CX
NOVEMBER 21, 2024
Brandwatch has been named a Strong Performer by Forrester in 2024 and given the highest possible score in the social listening category
CSM Magazine
NOVEMBER 21, 2024
Sabio Group , a global specialist in digital customer experience (CX) transformation, announced today that it is helping Grands Moulins De Paris strengthen CX and customer service through the deployment of a new contact centre solution. Grands Moulins de Paris, a key player in the milling market in France and internationally, has worked with Sabio to deliver a Genesys Cloud solution as a robust and scalable CX platform to enhance customer service, particularly in its telesales operations.
Brandwatch CX
NOVEMBER 21, 2024
Brandwatch has been named a Strong Performer by Forrester in 2024 and given the highest possible score in the Privacy & Security category.
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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.
Forrester's Customer Insights
NOVEMBER 21, 2024
The end of the year is approaching, and for many of us, that means holiday preparations. I’ve already seen some houses decorated with lights and trees, and I must admit, I’m enjoying them. For some of us, this time of year also means year-end reporting of financials and performance metrics.
Brandwatch CX
NOVEMBER 21, 2024
Matt Tippets, CPTO at Brandwatch, shares the news that Brandwatch has been recognized as a Strong Performer in the Forrester Wave for Social Suites 2024.
Forrester's Customer Insights
NOVEMBER 21, 2024
As consumers look to stuff their stockings, marketers are ignoring an obvious gift waiting under their tree: zero-party data. This is data that customers volunteer about themselves, like their preferences, personal context, and purchase intentions.
The DiJulius Group
NOVEMBER 21, 2024
What Is On Your Paper Napkin? The DiJulius Group Chief Revolution Officer John DiJulius talks with Govindh Jayaraman, a serial entrepreneur for 30+ years, strategic thought leader, bestselling author, and coach for CEOs and entrepreneurs. Govindh has been called “A Modern Day Napoleon Hill” through his Paper Napkin Wisdom platform as he shares the. Read Full Article The post 180: What Is On Your Paper Napkin?
Advertiser: ZoomInfo
As prospects define their problem, search for solutions, and even change jobs, they are generating high-value signals that the best go-to-market teams can leverage to close more deals. This is where signal-based selling comes into play. ZoomInfo CEO Henry Schuck recently broke down specific ways to put four key buying signals into action with the experts from 30 Minutes to President’s Club.
Brad Cleveland Blog
NOVEMBER 21, 2024
Epiphanies can come from the most unexpected sources. My wife Kirsten and I recently spent some time in the London area. It was to be a quick business trip, but seeing that it fell on my birthday, we decided we’d … Continue reading → The post A New Wave of Work Is Coming to Contact Centers appeared first on Brad Cleveland.
Forrester's Customer Insights
NOVEMBER 21, 2024
Social media has become a critical channel for marketers. It intersects many teams, from social media managers to commerce marketers and care agents. These often siloed teams need technology to help them effectively collaborate and measure the impact of their efforts from one place.
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