InMoment XI
OCTOBER 25, 2024
When you’re thinking of ordering takeout, or planning a date at a fancy restaurant, what’s the first thing you look at? Online reviews are the most trusted source of information for most people interacting with a restaurant for the first time. This is where restaurant reputation management can be the difference between a new client and a lost opportunity.
CSM Magazine
OCTOBER 25, 2024
As a business owner, chances are you’re always looking for new ways to keep your employees engaged and motivated. Interestingly, one of the best tools for improving employee engagement is an intranet. For those who don’t know, an intranet is a private, internal network that allows employees to access information about the company, and collaborate with one another.
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ChurnZero
OCTOBER 25, 2024
There are so many questions to answer when considering how to scale a customer success team. How many people should one report to one manager? When is it time to add frontline managers? What about team leads? When do I split my one team into two teams? How do I split one team into two? Oof. Sorry, I didn’t mean to stress you out with all those questions.
SurveySensum
OCTOBER 25, 2024
Closure is just as important as the beginning. And the same goes for your survey process. How? – With Survey Redirect. Instead of just a generic “Thank you for your time” screen, with Survey Redirect you can actively engage with your customers here and take the survey process to the next level. Want to learn how to enhance your survey game and keep your customer hooked even after the survey is done?
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Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.
Feedbackly
OCTOBER 25, 2024
If you can predict your customer’s next move, you have pretty much mastered the art of doing business in the modern world. Today’s customers prefer brands that are proactive and can anticipate their needs and preferences before they have to explain them! One of the dominant factors that drive purchasing behavior is emotions. As a brand, the impact is profound if you can dive deep into your customer’s emotions as they go through the buying journey.
CXDNA Update brings together the best content for customer experience professionals from the widest variety of industry thought leaders.
Forrester's Customer Insights
OCTOBER 25, 2024
Retailers can understand the fundamentals of value-based personalization in this Forrester blog by analyst Jessica Liu and researcher Cole Walsh.
Brandwatch CX
OCTOBER 25, 2024
Find the best digital marketing tools to streamline your SEO, SoMe, content, and automation strategies in 2024. Check out our top picks.
Upwave
OCTOBER 25, 2024
Integration with The Trade Desk We are thrilled to announce that Upwave is officially live on The Trade Desk, offering Brand Lift measurement and optimization, available now. You can read the announcement here. You are able to find Upwave in The Trade Desk Measurement Marketplace and select Upwave as your brand lift partner of choice for all your campaigns in The Trade Desk platform.
Brandwatch CX
OCTOBER 25, 2024
Find the best digital marketing tools to streamline your SEO, SoMe, content, and automation strategies in 2024. Check out our top picks.
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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.
Brandwatch CX
OCTOBER 25, 2024
Discover how a social media dashboard streamlines content management, boosts productivity, and enhances your marketing efforts.
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