InMoment XI
AUGUST 14, 2024
Unlock the full potential of your customer feedback with InMoment’s AI-powered solutions. Discover how advanced AI technology can transform raw data into actionable insights, driving informed decisions and improving customer satisfaction. What Is AI Customer Feedback? In today’s fast-paced business landscape, understanding customer sentiment and feedback is more critical than ever.
Bill Quiseng
AUGUST 14, 2024
QUI TAKEAWAY: You can’t satisfy customers with disengaged employees. Start there. CARE for your people first. COMMUNICATE openly, interactively, frequently, and continuously any information your people need and want to know. Listen empathetically to their concerns, questions, and complaints. Express compassion and encouragement. APPRECIATE your people’s roles and responsibilities.
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InteractionMetrics
AUGUST 14, 2024
Each interaction your customers have with your company’s representatives gives them either a positive or a negative view of your company. In other words, your customer service is either promoting your brand or driving your customers away. If you’re not sure how your customers perceive your customer service, it’s time for a customer service consulting firm.
Northridge Group
AUGUST 14, 2024
In the fast-paced, customer-centric world of contact centers, a key driver of success is employee engagement. Engaged employees are more productive, provide better customer service, and are less likely to leave their jobs. Creating employee engagement has changed tremendously in the last five years, moving away from companies offering exclusively in-office setups to more remote […] The post 5 Good Coaching Frameworks to Drive Better Employee Engagement first appeared on Northridge Group.
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The annual Cognition virtual conference is back on October 16, and this year it’s FREE! You’ll enjoy: Inspiring Keynotes from top learning industry leaders, providing fresh perspectives to help you outperform the competition. Hands-on, Skill-Building Sessions to elevate your growth, retention, and product adoption strategies. Exclusive First Look at the latest innovations from Thought Industries, empowering you with tools to grow faster.
Forrester's Customer Insights
AUGUST 14, 2024
There are at least two clear uses cases where genAI is providing real value in the contact center today.
CXDNA Update brings together the best content for customer experience professionals from the widest variety of industry thought leaders.
Blueshift
AUGUST 14, 2024
Effectively activating first-party data is crucial in the rapidly evolving digital marketing landscape. This data, directly collected from customer interactions, offers unparalleled accuracy and relevance, enabling marketers to craft highly personalized and impactful campaigns. However, many organizations struggle to leverage this valuable resource fully.
Forrester's Customer Insights
AUGUST 14, 2024
Japanese organizations are facing a pivotal shift in their business and technology priorities amidst economic uncertainties. Take a look at the insights from our latest report.
Help Scout
AUGUST 14, 2024
Ready to transform your ecommerce strategy? Learn how WhatsApp can help you connect with customers, drive sales, and create lasting relationships.
5CA
AUGUST 14, 2024
Imagine walking into your favorite store, where the staff greets you by name, knows your preferences, and is genuinely excited about helping you find exactly what you need.
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This comprehensive report explores the evolving landscape of customer and business expectations, with five key trends that will help you understand your customers and stay ahead of the competition. Discover how your peers are implementing AI to improve customer experience with granular insights into their CX investments and specific AI use cases. For the first time, customers prefer digital channels when interacting with a business.
Strativity
AUGUST 14, 2024
The post Four Reasons Segmentations Fail—and How to Avoid Them appeared first on Material.
Forrester's Customer Insights
AUGUST 14, 2024
What happens when five security analysts gather at a security conference in Las Vegas? Stuff gets broke. Find out more in this review of the recent BlackHat USA event.
SurveySensum
AUGUST 14, 2024
Do you want to improve your customer experience but don’t know where to start? Why not start by talking to your customers? Having a decent conversation with your customers, and taking their feedback might sound basic but it is as important as designing elaborate campaigns. This is important because your customers might be leaving you silently after bad experiences and you have no clue about it.
Forrester's Customer Insights
AUGUST 14, 2024
The Problem Recently we published the Forrester Wave: Conversational AI For Employee Services, ranking how well different conversational AI providers provide employees with daily support across domains like IT, HR, Finance, and more.
Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions
Are you still manually reviewing calls? 🤔 It's time for a change! The traditional method of manual call monitoring is no longer cutting it in today's fast-paced call center environment. Industry experts Angie Kronlage and April Wiita from Working Solutions are here to explore the power of innovative automation to revolutionize outdated call review processes!
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Brad Cleveland Blog
AUGUST 14, 2024
Bad customer experiences invite costly regulation. These compliance costs and liability risks are unnecessary burdens that could be avoided if organizations simply prioritized their customers’ best interests from the outset. The post The Biden’s Administration’s ‘Time is Money’ Initiative appeared first on Brad Cleveland.
Forrester's Customer Insights
AUGUST 14, 2024
Every year, an ever-increasing number of geospatial professionals descend on San Diego for the annual Esri User Conference. This year was no exception: Over 20K professionals focused on various aspects of geographic information systems (GISes), including location intelligence, came from all parts of the world to talk shop.
Forrester's Customer Insights
AUGUST 14, 2024
Business- und Technologie-Führungskräfte bereiten ihre Budgets für das kommende Jahr vor. Um das Beste aus den geringen Budgeterhöhungen zu machen, bedarf es einer funktionsübergreifenden Zusammenarbeit, der Bereitschaft, sich von veralteter Technologie zu trennen, und strategischer Experimente mit KI (und darüber hinaus).
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