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Love them or hate them, transitions are inevitable in business as in life. When quality slips, costs climb, or business priorities misalign, moving forward with a new customer care provider may be key to your success. On the Blue Ocean blog, we talk a lot about sourcing the right strategic partner for your outsourced customer care program. However, the real challenge often starts when you realize another provider is a better match.
Your feedback data sources keep growing, but your insights team doesn’t. So, what’s the solution? In this guide, we compare Thematic and Qualtrics. Use the information in this guide to choose which is the best text analytics solution for your business. Thematic vs. XM Discover: The Unique Features of Modern Feedback Analysis Tools The choice between Thematic and XM Discover depends on specific business needs.
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Every day, over 3.5 quintillion bytes of data are created—much of it unstructured text. Without text analytics, this massive flow of information would be impossible to process. From customer sentiment analysis to fraud detection, text analytics turns raw words into insights. But it didn’t start with AI. In the 1800s, scholars manually counted words to study emotions.
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
Today’s business world is global, and with it comes a significant yet rewarding challenge for many companiesoffering top-notch multilingual customer service. Your customers arent restricted by borders, and your customer support shouldnt be either. But how can you effectively cater to customers who speak different languages without compromising efficiency or customer satisfaction?
Take the next step with our CRM marketer evolution curve Download Now Why it Matters: Customer expectations are evolving, and staying ahead means learning from the best. At Optimove Connect , 19-20 March in London, five industry leaders will reveal how theyve mastered CRM marketing with proven strategies to boost personalization, maximize engagement, and drive revenue.
Take the next step with our CRM marketer evolution curve Download Now Why it Matters: Customer expectations are evolving, and staying ahead means learning from the best. At Optimove Connect , 19-20 March in London, five industry leaders will reveal how theyve mastered CRM marketing with proven strategies to boost personalization, maximize engagement, and drive revenue.
Arizona is home to one of the most vibrant and diverse cycling communities in the country. From the sprawling desert highways of Phoenix to the rugged mountain trails of Sedona and the urban bike paths of Tucson, cyclists of all kinds enjoy year-round riding conditions. A great cycling experience isnt just about the perfect route or ideal weather – its also about the support riders receive from bike shops, service providers, and local advocates.
Delivering WiFi connectivity guarantees is very challenging. WiFi is not a physical product that can be easily seen or understood. As a result, uncovering and explaining the reasons for WiFi gaps is a costly, frustrating challenge. Connectivity Guru changes the game, bringing visual clarity to WiFi connectivity. Leveraging the latest advances in AI, Connectivity Guru provides visual insights into WiFi issues, making connectivity troubleshooting and service straightforward, customer-friendly, and
Escape rooms test problem-solving skills, teamwork, and the ability to think under pressure. Whether you’re a first-timer or a seasoned player, having the right strategies makes all the difference. Instead of guessing your way through, a well-planned approach can save time and keep the game moving. An escape game is designed to be immersive, offering a mix of logic puzzles, hidden clues, and physical challenges.
The SE is dead; long live the iPhone. In what was billed as a surprise announcement, Apple today introduced the newest member of the Apple family: the iPhone 16e. But it wasn’t really much of a surprise Apple’s impending iPhone SE revamp has been its worst-kept secret.
Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.
Emerging as effective tools for helping people negotiate stress, anxiety, and depression, as well as for supporting their emotional well-being, are mental health apps. Still, developing successful mental health solutions calls for tackling important issues such as data security, user involvement, and regulatory compliance not simply code and design.
Discover the best LinkedIn automation tools for effective lead generation in 2025. Boost your outreach and enhance your networking. Read the article now.
AI is Redefining Process Optimization: A Journey of Progress Over Perfection I am a perfectionist, I admit it. As a perfectionist, it is hard to create solutions and drive progress when we know there is room to make it better. However, after years of consulting, I have learned that continuous improvement, rather than flawless execution, […] The post How AI is Redefining Process Optimization first appeared on Northridge Group.
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ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!
In the general scope of academic writing, it might at first appear that the precepts and practices of customer service have little or no application. Through closer examination, however, it becomes apparent that the application of these foundational principles can have a dramatic effect on both the quality and overall effectiveness of academic work.
Balancing Automation and the Human Touch The customer experience (CX) landscape is rapidly evolving, and artificial intelligence (AI) has emerged as a crucial component for businesses to stay ahead. The emergence of Generative AI and Large Language Models (LLMs) has gained significant traction, particularly in customer service and contact center applications, further highlighting AI’s transformative potential in the CX domain.
With ever more AI tools available on the market, organizations need better ways to evaluate how good they are at their job. Cassie Kozyrkov, Google's Former Chief Decision Scientist, has recently built a set of criteria to assess the quality of AI decision-making. We decided to apply her “Kozyr criteria” to Thematic’s AI-powered feedback analytics tool to find out whether it would pass the test.
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