BirdEye

SEPTEMBER 13, 2024

Have you ever thought about how people might be searching for your products or services? Chances are, they’re not just typing keywords into a Google Maps search bar anymore. They’re talking to their phones, their smart speakers, and even their laptops. That’s right, voice search is on the rise, and it’s changing the way we interact with businesses.

E Commerce 89

E Commerce Social Media Healthcare Information 89

Beyond Philosophy

SEPTEMBER 13, 2024

Fair Warning: this episode regarding excuses was prompted by recent experiences with tradespeople during Colin’s kitchen renovation. No one likes excuses, least of all your customers. Lately, Colin has been hearing many amazing excuses about why something can or cannot be done in his kitchen project. It got him thinking about excuses and why people make them.

Call Center 78

Call Center Leadership Customer Relationships Consumers 78

Interactions

SEPTEMBER 13, 2024

In the ever-evolving world of customer experience (CX), Boston is home to some of the most innovative and transformative leaders in the industry. From financial services to retail, these leaders are pushing the boundaries of CX, driving customer satisfaction, and leading digital transformation efforts. If you’re in the CX space, here are the top 10 customer experience leaders you should follow to stay ahead of the curve. 1.

Customer Experience 62

Customer Experience E Commerce Banking Chief Customer Officer 62

CSM Magazine

SEPTEMBER 13, 2024

Casinos are increasingly harnessing technology to elevate customer service, revolutionizing their interactions and support for patrons. By adopting advanced technologies, casinos strive to deliver a more personalized, efficient, and engaging experience. These innovations streamline operations and greatly enhance the overall guest experience, ensuring that every interaction is smooth and tailored to individual preferences.

Technology 52

Technology Customer Service Innovation Exceptional Customer Service 52

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This comprehensive report explores the evolving landscape of customer and business expectations, with five key trends that will help you understand your customers and stay ahead of the competition. Discover how your peers are implementing AI to improve customer experience with granular insights into their CX investments and specific AI use cases. For the first time, customers prefer digital channels when interacting with a business.

Customer Experience

ChurnZero

SEPTEMBER 13, 2024

In just a few short weeks, I’ll be taking the stage alongside Chief Listening Officer Bob London at ChurnZero’s ZERO-IN 2024 conference to talk about how to automate customer success without sacrificing customer intimacy. Bob is an expert in customer discovery and listening skills. My expertise, as you know from my articles here , lies in all things automation and digital customer experience.

Customer Success 52

Customer Success Customers 2024 Information 52

2020 Research

SEPTEMBER 13, 2024

Respondents are the lifeblood of all market research, and keeping them happy is essential to success. Instead of looking at trends and making educated guesses, we went straight to the source and asked Shantee Gordon, a real Sago panelist, about her expectations and experience when it comes to participating in research projects. Watch the video below to hear all of her thoughts and set yourself up for better outcomes.

Download 52

Download Engagement Marketing Blog 52

CSM Magazine

SEPTEMBER 13, 2024

In today’s ever changing business environment, the need for effective employee training and development programs has never been more critical. Companies across industries are realizing that their most valuable asset is their people, and investing in their growth not only enhances skills but also boosts morale, productivity, and retention. When done right, these programs can deliver measurable results that significantly contribute to a company’s bottom line.

Measurement 52

Measurement Seminar Workshop Metrics 52

Centercode

SEPTEMBER 13, 2024

Test coverage alone doesn’t ensure quality. Learn how risk-based testing and user-focused metrics deliver better results.

Metrics 52

Metrics 52

Perkville

SEPTEMBER 13, 2024

Learn how Left Coast Power Yoga increased revenue by 11% through Perkville’s rewards program and strategic insights from PowerUp Business.

Rewards Programs 40

Rewards Programs Insights 40

Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions

Are you still manually reviewing calls? 🤔 It's time for a change! The traditional method of manual call monitoring is no longer cutting it in today's fast-paced call center environment. Industry experts Angie Kronlage and April Wiita from Working Solutions are here to explore the power of innovative automation to revolutionize outdated call review processes!

Customer Experience

Forrester's Customer Insights

SEPTEMBER 13, 2024

Hear from the winners of the Forrester B2B Return On Integration Honor and Program Of The Year Awards at our upcoming B2B Summit EMEA for inspiring stories of business transformation and value delivery.

B2B 33

B2B Sales Marketing 33

CSM Magazine

SEPTEMBER 13, 2024

In the global economy, manufacturers are increasingly dependent on international supply chains to obtain raw materials and distribute their finished goods. However, navigating the intricate maze of customs regulations can often lead to unexpected delays and increased costs, threatening the efficiency of manufacturing operations. Understanding the importance of customs analysis can help manufacturers streamline their processes, reduce import/export delays, and maintain a competitive edge in the m

Document 52

Document Technology Customers Management 52

Forrester's Customer Insights

SEPTEMBER 13, 2024

Focus on which cross-functional org models are best suited to achieve your business objectives.

Innovation 30

Innovation Employee Experience Management 30

SurveySensum

SEPTEMBER 13, 2024

You’re about to launch a new product and need quick, actionable insights from your customers. But how can you gather this information in a way that’s EASY and QUICK for them to answer and STRAIGHTFORWARD for you to analyze? The answer lies in Multiple Choice Questions (MCQs) — a simple and efficient way to collect clear, actionable data. These surveys are the best for mobile users, which helps boost survey completion rates and ensures your data remains well-organized and ready for analysi

Multi-Channel 52

Multi-Channel Insights Demo Feedback 52

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Today’s digitally savvy customers have high expectations of retailers for convenience, responsiveness, and ease of doing business both in-store and online. Our recent survey of over 2,000 US consumers found that retailers that can drive a seamless, omnichannel customer experience (CX) – across physical and digital channels – have huge benefits for brand relevance, profitability, and customer loyalty.

Customer Experience

BirdEye

SEPTEMBER 13, 2024

Online reviews play a crucial role in shaping consumer decisions. As businesses increasingly rely on automated responses, the value of authentic, personalized feedback becomes even more apparent. This trend highlights a growing demand for genuine, human-generated content. As per our recent survey of 150,000+ customers: Google reviews have soared by 15% since 2023 The use of automated responses by businesses has escalated to 42% The rise of authentic reviews and a shift away from anonymity make u

Social Media 88

Social Media Feedback 2018 Demo 88