InMoment XI

JUNE 7, 2024

Hotel reputation management has never been more important. With the increased usage of online review platforms and social media, guests hold unprecedented power to shape public perception. A bad review or post gone viral could deter potential guests from ever getting to your website. With these stakes in mind, your hotel reputation management strategy must be an integral part of your business strategy to keep your hotel competitive with the top brands.

Hotels 195

Hotels Management Social Media Hospitality 195

SaleMove

JUNE 7, 2024

FIs have high call volumes, staffing constraints, and need to meet rising consumer expectations. See how 2 FIs were able to overcome these challenges. The post Time to Modernize Your Overworked Call Center appeared first on Glia Blog | Digital Customer Service Explained.

Call Center 92

Call Center Blog Consumers Customer Service 92

Beyond Philosophy

JUNE 7, 2024

Various motivational biases and emotions shape customer experiences, emphasizing the need for a holistic approach to designing experiences. For example, the customer’s mood significantly impacts the customer’s decision-making processes. Today’s discussion highlights why understanding the customer’s mood and managing customer emotions helps you achieve your desired experience outcomes.

Culture 88

Culture Management Customer Experience Customers 88

BirdEye

JUNE 7, 2024

Why should healthcare providers care about the patient experience? Going to the doctor, getting a prescription, scheduling surgery, or even visiting the emergency room—each of these experiences, and many more—shapes a patient’s experience with your healthcare practice. To understand these experiences you need patient survey software. Healthcare experiences form a dimension of information and care that you cannot afford to ignore.

Healthcare 64

Healthcare Feedback Touchpoint Financial 64

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Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.

2024

SurveySparrow

JUNE 7, 2024

“Listen closely, and reply well.” A good rule of thumb for any customer conversation! But if it was this easy, why do some businesses nail it while some fail? You guessed it – they have conversational analytics software. In fact, Gartner had predicted that by 2026, conversational AI within contact centers will reduce agent labor costs by $80 billion.

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2024 2026 Omnichannel Contact Center 52

Forrester's Customer Insights

JUNE 7, 2024

Navigate the choppy and always exciting waters of artificial intelligence (AI) with Forrester’s analysts.

Webinar 36

Webinar Government Information Innovation 36

CSM Magazine

JUNE 7, 2024

Exploring Europe is a dream for many travelers. With its rich history, diverse cultures, and stunning landscapes, it’s no wonder that millions flock to its cities and countryside every year. However, navigating through Europe can be a bit challenging if you’re not prepared. To make your journey more enjoyable and hassle-free, here are some vital tips on things to avoid when exploring this captivating continent.

Travel 52

Travel Insurance Transportation Culture 52

Uplight

JUNE 7, 2024

Innovation can be an overused buzzword in the energy sector. But with demand rising rapidly and decarbonization mandates looming large, it’s exactly what we need to find creative answers to the challenges facing utilities and their customers. As Vice President of Strategic Development at global energy company AES, Alexina Jackson and her team are focused Read More The post Safeguarding Grid Reliability as Energy Demand Skyrockets—A Conversation with Alexina Jackson of AES appeared first on Uplig

Innovation 116

Innovation Customers Leadership 116

Forrester's Customer Insights

JUNE 7, 2024

At its annual flagship event, Cisco Live, about 20,000 IT and security pros gathered in Las Vegas to hear the company’s latest announcements, plans for its $28 billion Splunk acquisition, and vision for the future.

Insights 37

Insights 2024 Events Customers 37

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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.

Voice of Customer

2020 Research

JUNE 7, 2024

Key Takeaways Hispanic American Voters in Arizona are unhappy with both Joe Biden and Donald Trump. Half of these voters aren’t paying close attention to the presidential race, and most of them can’t name any campaign promises from either candidate. The issue of abortion is not as important to these voters as some might expect. In this Article Awareness of the Presidential Campaign How the Voters See Biden and Trump Which Candidate Would Get Their Votes The Issue of Abortion Thoughts on Immigrat

2024 59

2024 Leadership Connections Insights 59

Forrester's Customer Insights

JUNE 7, 2024

Behind the software that powers our world and economies are software developers who design, develop, and deploy code. Software developers exert a significant influence on the quality, reliability, and security of the software produced.

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