Calabrio
FEBRUARY 20, 2025
Analytics Maximizing Chatbot Effectiveness: The Power of Analytics and Self-Service Share As businesses continue to adopt AI-driven chatbots for customer interactions, the challenge shifts from simply having a chatbot to ensuring it delivers real value. The key to unlocking this value lies in analytics – understanding how chatbots perform, where they struggle, and how they can improve.
InteractionMetrics
FEBRUARY 20, 2025
Your Net Promoter Score (NPS) isntjust another numberits a direct reflection of customer trust and customer loyalty. A high NPS means happy customers who are eager to spread the word about your business, fueling growth and strengthening your brand reputation. But heres the problem: too many companies chase a better NPS the wrong waybombarding customers with ineffective surveys and gathering unreliable data.
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Brad Cleveland Blog
FEBRUARY 20, 2025
I recall a new restaurant with great food and impeccable service that quickly built a following. Referrals spread rapidly, reviews were positive, and before long, the waits to get in became longer. To customers, this was just confirmation the restaurant … Continue reading → The post 6 Traits of a Customer-Focused Culture appeared first on Brad Cleveland.
Doing CX Right
FEBRUARY 20, 2025
Stop losing customers. Turn Voice of Customer feedback into loyalty, revenue, and lasting relationships that make people want to stay. The post The Secret to Keeping Customers Coming Back: How to Master the Voice of Customer appeared first on Doing CX Right.
Advertiser: ZoomInfo
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
Perkville
FEBRUARY 20, 2025
Learn how the Zen Planner + Perkville integration automates rewards, referrals, and engagement to help gyms retain members and grow. Read more.
CXDNA Update brings together the best content for customer experience professionals from the widest variety of industry thought leaders.
Zonka Feedback
FEBRUARY 20, 2025
Discover how patient experience surveys can enhance healthcare quality. Learn effective strategies to gather insights and improve patient care. Read more.
Brandwatch CX
FEBRUARY 20, 2025
Discover essential YouTube marketing tools to enhance your channel's growth in 2025. Learn which solutions can drive real resultsread the article now.
Forrester's Customer Insights
FEBRUARY 20, 2025
The only simplicity for which I would give a straw is that which is on the other side of the complex. Oliver Wendell Holmes Jr.* At Forrester, weve periodically debated the meaning of the word platform, and its been challenging.
PeopleMetrics
FEBRUARY 20, 2025
When I wrote about omnichannel feedback collection in " Listen or Die ," I emphasized the importance of gathering customer feedback across all touchpoints consistently. Today, this principle remains crucial, but artificial intelligence has dramatically expanded both our capabilities and our customers' expectations. The Core Still Holds True The five main channels I identified websites, mobile apps, contact centers, in-location experiences, and field services are still the primary ways customer
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Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.
BirdEye
FEBRUARY 20, 2025
Business review sites in Australia have become central to how businesses establish credibility and drive growth. As customers increasingly turn to online reviews to evaluate products and services, businesses that optimise their presence on key platforms can gain a significant competitive advantage. Beyond visibility, these sites offer opportunities to improve customer engagement, sharpen operational insights, and strengthen online reputation in Australia.
The DiJulius Group
FEBRUARY 20, 2025
Podcast Summary: In this episode, Denise and John discuss John’s journey from being an employee at UPS to becoming a successful entrepreneur in the beauty industry. They explore the challenges faced in starting a salon, the importance of customer service, and how John’s experiences led him to become a sought-after speaker and consultant.
CSM Magazine
FEBRUARY 20, 2025
Data breaches are among the gravest threats businesses face. While the consequences can be devastating for companies themselvesranging from financial losses to reputational damagetheir impact on customers can be even worse. For businesses that rely on customer trust, such as those in retail, e-commerce, and financial services, safeguarding customer data is not just a best practiceit’s a necessity.
BirdEye
FEBRUARY 20, 2025
Wondering about the best time to post on Instagram in the UK? You’re not alone. Timing plays a crucial role in boosting engagementjust as much as the content itself. Posting at the right moment on Instagram is a strategic move that can enhance your brands visibility. But is there a universal best time, or does it depend on your Instagram strategy?
Advertiser: ZoomInfo
ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!
CSM Magazine
FEBRUARY 20, 2025
Want to make your conference, corporate event, or workshop amazing? Speakers who really connect with the audience and offer practical advice for improving lives and businesses are the key. But how do you find the best speakers who truly resonate with your objectives? This guide and these examples will get you off to a great start. Why Leadership and Customer Service Speakers Matter Leadership shapes the culture of an organization, while excellent customer service ensures customer satisfaction an
PeopleMetrics
FEBRUARY 20, 2025
Touchpoint mapping has always been a critical step in building a great VoC program. It helps CX leaders identify the key interactions customers have with their company and prioritize where feedback is needed most. But as AI advances, the way we approach touchpoint mappingand what we can do with the datahas fundamentally changed. AI-Powered Touchpoint Mapping: A Smarter Approach Traditionally, touchpoint mapping has been a manual processCX and market research teams brainstorm, list out all custom
CSM Magazine
FEBRUARY 20, 2025
Work-life balance is a top priority these days. So, how can companies ensure their teams stay productive and committed? Enter flexible scheduling. Here, we’ll explore how allowing your team to control their hours doesnt just benefit employeesit can create a ripple effect of positivity across your entire organization. From boosting morale to enhancing productivity, heres why flexible scheduling might be the answer youve been searching for.
Optimove
FEBRUARY 20, 2025
See the difference control groups make in this guide Download Now Why it Matters: Optimove Insights is the analytical and research arm of Optimove, the #1 CRM Marketing Solution for iGaming and Sports Betting.For iGaming operators, Optimove Insights Pulse Snapshot reveals how peak sports events shape betting patterns and player behavior, which is essential for retention and growth.
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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.
CSM Magazine
FEBRUARY 20, 2025
Approximately 8.7% of the U.S. population moves annually , which translates to nearly 30 million people! Picking the right movers is a big deal. Good customer service really matters. A reputable moving company will prioritize transparency, efficiency, and exceptional servicequalities that will give you peace of mind during your move. Before you sign on the dotted line with a moving company, ask ten key questions.
Optimove
FEBRUARY 20, 2025
Take the next step with our CRM marketer evolution curve Download Now Why it Matters: Marketing teams are under growing pressure to do more with lessmore campaigns, more personalization, more customer touchpointsall while working with smaller teams and fewer resources. Traditional marketing structures, built around rigid roles and dependencies, create inefficiencies that slow execution and make scaling difficult.
Forrester's Customer Insights
FEBRUARY 20, 2025
In under two months of 2025, organizations face a battery of changing regulations, new tariffs, and economic uncertainty all while trying to stay competitive, remain resilient, and execute on their AI strategy.
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