InMoment XI
APRIL 9, 2025
Sales forecasting is essential for anticipating demand, allocating resources, and setting realistic revenue goals. Forecast accuracy is crucial; otherwise, businesses risk overlooking growth opportunities and wasting resources. However, according to Gartner research, forecasting is one of the top areas where sales operations functions are least effective.
CSM Magazine
APRIL 9, 2025
The Board of Certification/Accreditation (BOC) has reached another remarkable milestone, earning its twelfth Stevie Award since 2013. This year, BOC proudly won a Bronze Stevie Award, recognized in the esteemed “Thought Leadership in Customer Service” category at the Stevie Awards for Sales & Customer Service. What Makes this Achievement Significant The “Thought Leadership in Customer Service” category honors organizations that excel in creating meaningful, knowledge-
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Brandwatch CX
APRIL 9, 2025
Discover efficient strategies to schedule your LinkedIn posts for maximum impact. Boost your engagement and streamline your process read the article now.
CSM Magazine
APRIL 9, 2025
Tipping practices in the U.S. have always been complicated, but a recent Reddit post brought a new level of controversy to the table. A customer expressed frustration after a restaurant asked for a “second tip” when he picked up his online order. The incident sparked a heated online debate about tipping. Is the current system fair? Many diners think it’s gone too far.
Advertiser: ZoomInfo
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
Forrester's Customer Insights
APRIL 9, 2025
Understand the significance of AI Technical Services in scaling and optimizing AI implementations across business capabilities.
CXDNA Update brings together the best content for customer experience professionals from the widest variety of industry thought leaders.
Forrester's Customer Insights
APRIL 9, 2025
Learn what needs to be done to progress opportunities stalled at stage zero in Forrester's B2B Revenue Waterfall.
SurveySensum
APRIL 9, 2025
Are your patients satisfied with the healthcare services you are providing? Are there any hidden gaps that could be impacting their trust and loyalty? Thats where the Patient Satisfaction Score comes in – a direct reflection of your quality of care, communication, and overall patient experience. Intrigued about it? Lets talk about it in detail.
CSM Magazine
APRIL 9, 2025
Procurement plays a pivotal role in shaping the customer experience (CX). It goes beyond sourcing goods and services; it directly impacts how efficiently businesses operate and how well they meet customer expectations. Shorter wait times, full shelves, and great prices are all benefits of smart purchasing strategies. This all adds up to very happy customers.
eGain Blogs
APRIL 9, 2025
In the high-stakes arena of customer service, knowledge management has long been the difference between market leaders and laggards. Knowledge Centered Service (KCS), a methodology that integrates knowledge creation and maintenance into the workflow, promised to transform service operations. Yet despite its elegant design, many organizations found the implementation unwieldy, caught between documenting solutions and maintaining service quality.
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Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.
CSM Magazine
APRIL 9, 2025
Online gambling has come a long way from the days of cash-only transactions and slow banking processes. The industry is now deeply intertwined with financial innovations, making it easier, faster, and more secure for players to deposit and withdraw funds. From cryptocurrency integration to AI-driven financial security, the intersection of finance and gambling is creating a more dynamic and accessible gaming experience.
Optimove
APRIL 9, 2025
Discover the latest email strategies to grab the attention of your customers Download Now Why It Matters: In reading this post, marketers will walk away learning the critical difference between email delivery and deliverability and why deliverability is what truly impacts performance. Theyll understand how inbox placement, not just acceptance by an Internet Service Provider (ISP), drives engagement and Return on ROI.
CSM Magazine
APRIL 9, 2025
Angsana Velavaru has solidified its reputation as one of the Maldives most sought-after resorts by receiving the prestigious British Airways Holidays Customer Excellence Award. With an impressive overall rating of 4.8 out of 5, the resort continues to set the standard for exceptional service and unforgettable guest experiences. Recognizing Excellence in Paradise Nestled in the pristine beauty of the Maldives, Angsana Velavaru offers more than just a luxurious stay.
Comm100
APRIL 9, 2025
Remember those early days when most chatbots were just glorified FAQ machines? Theyd spit out pre-programmed answers, stumble over anything remotely complex, and leave you typing stuff like “Agent” or “Are you joking? Thats all you can say?!” just to get a resolution. Yeah, those days are over. AI agents arent just here to chat; they can now think, reason, and act.
Advertiser: ZoomInfo
ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!
Forrester's Customer Insights
APRIL 9, 2025
The US administration is convinced that Apple, one the biggest and most valuable brands in the world, can and should move their manufacturing infrastructure to the U.S. The reality, however, is far murkier.
Circular Edge
APRIL 9, 2025
Join us on April 15 at 1:00 PM EDT Discover how Quest Oracle Community delivers continuous value to Oracle users through expert insights, peer connections, and learning opportunities all year long. In this webinar, youll learn how to tap into Quests resources to support your ERP strategyevery day, not just during conference season. Well also provide an exclusive preview of BLUEPRINT 4D, the must-attend event Oracle users cant afford to miss, including key educational sessions, special networking
eGain Blogs
APRIL 9, 2025
In the corridors of many venerable industrial firms across America, a crisis is quietly unfolding. The experts who have for decades kept production lines running, electrical grids functional, and complex chemical processes optimized are heading for the exits. According to the Bureau of Labor Statistics, approximately 10,000 baby boomers reach retirement age each day, with nearly 40% of the manufacturing workforce eligible to retire in the next decade.
Forrester's Customer Insights
APRIL 9, 2025
KubeCon + CloudNativeCon Europe 2025 in London underscored that the cloud-native ecosystem is operating within a complex and increasingly uncertain global landscape. While innovation in data, storage, security, availability, and resilience continues at a rapid pace, these advancements must now also consider the implications of geopolitical instability and rising protectionism.
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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.
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