InMoment XI

MAY 10, 2024

Practical AI Strategies to Implement Today for Future Success The XI Forum Club, which took place in Cologne, Germany, gathered industry experts to explore the future outlook for customer experience. Below are the top six insights extracted from the event that have the potential to transform your CX strategy: #1: AI Paves the Way for Future CX Programmes Integrating artificial intelligence (AI) into CX strategies isn’t just about future-proofing; it’s about seizing opportunities now.

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Social Media Demo Insights Loyalty 195

Beyond Philosophy

MAY 10, 2024

A Master Class Part 2: Unlocking the Psychology of Customer Experience In this episode, we continue exploring the psychology behind Customer Experience, focusing on the role of memory. Customer loyalty hinges on how memories are formed and retained. Therefore, understanding memory formation is crucial for designing impactful experiences. Memory formation begins with encoding, where new information is processed and stored in the mind.

Customer Relationships 78

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CSM Magazine

MAY 10, 2024

Keeping new customers from leaving too soon is no small feat. When customers jump ship soon after signing up, it hits a business where it hurts the most – its future growth and earnings. For customer service managers, tackling early life churn is not just about retaining a number, but nurturing a potentially lifelong relationship with each customer.

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Doing CX Right

MAY 10, 2024

Is "Customer Service Free"? What does this mean and how can it transform your brand? Read Stacy Sherman and Seth Godin's conversation. The post Customer Service: An Investment in Loyalty – Insights from Stacy Sherman & Seth Godin appeared first on Doing CX Right.

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Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.

2024

CSM Magazine

MAY 10, 2024

Yellow.ai just rolled out Orchestrator LLM, a smart agent model that steps up customer chats by pinpointing questions right on target, remembering past talks, and flipping through topics smoothly across different platforms. Orchestrator LLM leverages Large Language Models (LLMs) to understand customer intent and trigger appropriate actions. It operates efficiently without the need for prior training, making real-time decisions on workflow activation or conversational flow based on user requests.

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Interaction Customer Satisfaction Customers Loyalty 52

CSM Magazine

MAY 10, 2024

Understanding customer expectations is paramount in the landscape of financial services, where consumer trust and satisfaction are key to retaining clientele and maintaining a competitive edge. In this sector, customer experience ties directly to the perception of the institution’s reliability and expertise. Financial entities must not only meet but strive to exceed the standards that customers anticipate.

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Financial Customer Expectations Banking Net Promoter Score 52

SaleMove

MAY 10, 2024

Stay ahead in customer service! Explore the latest trends and solutions in Customer Service Technology. Discover how innovation is transforming customer support. The post Uncover Solutions to the Latest Customer Service Technology Trends appeared first on Glia Blog | Digital Customer Service Explained.

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Technology Customer Service Innovation Blog 52

CSM Magazine

MAY 10, 2024

As a Customer Service Manager, you recognize the value of a happy customer. One of the best ways to ensure customer satisfaction is by saying thank you in meaningful ways. A genuine expression of gratitude can help build relationships with customers and encourage them to return. It may seem like a small gesture, but it can make a significant impact on customer loyalty.

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Social Media Magazine Customer Satisfaction Loyalty 52

Middlesex Consulting

MAY 10, 2024

I have written several articles about the aftermarket’s role in OEMs’ go-to-market strategies. However, I have yet to give you a financial reason to invest your time, effort, and money into making your aftermarket program a strategic necessity. Understanding the strategic importance of aftermarket programs and how they can significantly impact your business is crucial; […] The post Unlocking the Financial Reasons to Invest in the Aftermarket appeared first on Middlesex Consulting.

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Financial Consulting Article Marketing 78

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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.

Voice of Customer

CSM Magazine

MAY 10, 2024

RingCentral has upgraded its platform to allow easy integration of AI, video, and social messaging features into workflows without coding. The new RingSense AI APIs enable users to generate transcriptions, summaries, and speaker identification from audio and video content. A Video API and SDK have been introduced to seamlessly integrate live video interactions into applications with features like closed captioning and chat functionalities.

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Middlesex Consulting

MAY 10, 2024

The post When Talking About Aftermarket, It’s Time to Show You the Money appeared first on Middlesex Consulting.

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CSM Magazine

MAY 10, 2024

In the world of customer service, escalations are the stormy weather every manager knows they’ll have to face. Customer support crews face sudden challenges just like storms rolling in out of nowhere, putting their strengths and abilities to the test across different industries. In those stormy moments is where excellent customer care makes a difference; it flips potential problems into opportunities for closer relationships.

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Forrester's Customer Insights

MAY 10, 2024

The consistent, high-usage profile of data centers may lead us to believe that cloud data centers are markedly more sustainable than private cloud data centers. But data shows that public cloud now has a greater carbon footprint than the airline industry – a notoriously carbon-intensive segment.

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The annual Cognition virtual conference is back on October 16, and this year it’s FREE! You’ll enjoy: Inspiring Keynotes from top learning industry leaders, providing fresh perspectives to help you outperform the competition. Hands-on, Skill-Building Sessions to elevate your growth, retention, and product adoption strategies. Exclusive First Look at the latest innovations from Thought Industries, empowering you with tools to grow faster.

2024

CSM Magazine

MAY 10, 2024

A Fortune 500 company has picked Verint to lead the way in AI-driven business solutions through a cutting-edge hybrid cloud strategy. The client will retain its current on-premises solutions while incorporating four AI-powered bots in the cloud, leveraging the Verint Open Platform. With the Verint Open Platform, client’s can effortlessly merge into hybrid cloud environments.

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Amplifai Coaching Category

MAY 10, 2024

Explore the best Call Center QA Software of 2024 with our comprehensive guide. Find the perfect call center QA solution to elevate your contact center's quality, compliance, and customer satisfaction.

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