ShepHyken
DECEMBER 23, 2024
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: Why is including sales important in the overall plan for customer experience? How can sales and customer service teams work together to make customers happier? Why is digital technology key for a smooth customer experience? What role does human interaction have in today’s changing customer experience world?
Win the Customer
DECEMBER 23, 2024
The customer service landscape is undergoing a seismic shift, driven by the rapid advancements in Artificial Intelligence (AI). As a product manager, it’s crucial to stay ahead of these trends to deliver innovative and customer-centric solutions. This blog post will explore key AI trends shaping the future of customer service and discuss their implications for product development. 1.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
CSM Magazine
DECEMBER 23, 2024
Customer support can make or break the gaming experience, especially for new players navigating online casinos for the first time. Whether a player seeks clarification on bonuses, needs help claiming free spins, or has questions about RTP (Return to Player) percentages, effective customer support ensures they feel valued and understood. Below, well explore best practices in casino customer support to win over new players while emphasizing trust, transparency, and efficiency.
Optimove
DECEMBER 23, 2024
Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: The holiday season calls for generosity, but in gaming, the challenge is doing it wisely. While players expect bonuses during the festive season, operators must be mindful of their profit-and-loss (P&L) statement to avoid overspending. Striking the right balance between giving away holiday bonuses and retaining players can be challenging but with data-driven bonusing strategies, operators
Advertisement
Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.
CSM Magazine
DECEMBER 23, 2024
Team happy hours, shared lunches, and coffee talks all have one thing in common: they take place together. However, for remote customer support teams, the lack of such tried-and-true workplace bonding mainstays may create a gap that is difficult to fill without becoming a bit more creative. Keeping your remote workforce engaged requires understanding how to make them feel supported.
CXDNA Update brings together the best content for customer experience professionals from the widest variety of industry thought leaders.
CSM Magazine
DECEMBER 23, 2024
Software now permeates almost every aspect of modern life – from driving a car to going on a hike. Our reliance on online banking and transport systems applications is immense, and this dependence mandates high quality and reliability. Software testing has become relevant to every industry. It helps ensure applications function as intended, before being released to the public.
Forrester's Customer Insights
DECEMBER 23, 2024
OpenAI's new o3 and o3-mini models are generating excitement with claims of advanced reasoning capabilities, fueling the AGI debate. With impressive benchmarks in visual reasoning, mathematics, and coding, these models showcase progress, but still have limitations like struggles with contextual understanding and ambiguity. While AGI remains distant, the continuous evolution of these models highlights both opportunities and challenges for organizations working with AI technologies.
eglobalis
DECEMBER 23, 2024
To all of you celebrating Christmas and Hanukkah , we extend our warmest wishes for joy, connection, and peace. May these celebrations fill your hearts with light, your homes with laughter, and your paths with hope for a brighter future. Christmas celebrates the birth of Jesus Christ, symbolizing love, compassion, and renewal. It is a time to share kindness, express gratitude, and cherish moments with loved ones.
Opinionator
DECEMBER 23, 2024
Crafting Effective Restroom Survey Templates: Key Questions and Best Practices Introduction: How clean is your buildings restroom really? What are people saying about it, and are your maintenance routines matching what users expect? If public restrooms are part of your facility, you’ve probably heard more complaints about them than compliments.
Advertisement
Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.
CSM Magazine
DECEMBER 23, 2024
In todays rapidly evolving technological landscape, facilities management is being transformed by innovative solutions that promise increased efficiency, cost savings, and sustainability. At the heart of this transformation are smart building platformsdigital ecosystems that integrate data, analytics, and automation to optimize building operations and maintenance.
Forrester's Customer Insights
DECEMBER 23, 2024
After more than a year of investigations, the Italian privacy regulator il Garante per la protezione dei dati personali issued a 15 million fine against OpenAI for violating privacy rules.
Forrester's Customer Insights
DECEMBER 23, 2024
As has now become a Forrester Security & Risk Summit tradition, a room full of amazing women and a few brave fellas gathered last week as part of Forrester Womens Leadership Program to celebrate the successes, and solve for the many challenges women face in this field. The theme? To Propel You Career In Security & Risk, Choose Your Advisers And Nuggets Of Advice Wisely.
Expert insights. Personalized for you.
62 
Let's personalize your content