ShepHyken
OCTOBER 28, 2024
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: How can companies effectively balance customer self-service with personal interactions in high-stakes situations? How does AI contribute to transforming contact center agents into brand ambassadors? Why is empathy important in customer service interactions, and how can AI complement this human trait?
Retently
OCTOBER 28, 2024
Table of contents Key Takeaways What are Stay Interviews? Key Benefits of Stay Interviews Stay Interviews Questions: Uncovering What Really Matters How to Implement Effective Stay Interviews Measuring the Effectiveness of Stay Interviews: Key Metrics and Data Collection Strategies Collecting and Analyzing Stay Interview Data Unlocking the Full Potential of Stay Interviews When you’re sitting down for an exit interview, it’s usually too late to change someone’s mind about leaving.
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The DiJulius Group
OCTOBER 28, 2024
This Marketing and Sales Consulting Company Created A CX Certification Program for their Customers Technology Marketing Toolkit (TMT) works with IT service companies that are managed service providers (MSPs). Over the last 20 years, TMT has experienced enormous growth. Nothing can ruin a company’s customer experience faster than rapid growth. CEO & Founder of TMT, Read Full Article The post How to Make Your Customers Be Great at Customer Service appeared first on The DiJulius Group.
SurveySensum
OCTOBER 28, 2024
NPS is a legend in the world of CX KPIs. Some say it can reveal everything from customer loyalty to future revenue growth. Well, I believe it to be true… Companies with a high NPS grow twice as fast as their competitors, and in a world where customer loyalty directly influences your revenue, that’s no small feat. In fact, according to research from the London School of Economics, a 7% increase in NPS is predicted to result in a 1% increase in revenue.
Advertiser: ZoomInfo
Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making. Gen AI is a game changer for busy salespeople and can reduce time-consuming tasks, such as customer research, note-taking, and writing emails, and provide insightful data analysis and recommendations.
Zonka Feedback
OCTOBER 28, 2024
Stuck with flat feedback? The Likert Scale goes beyond surface-level responses, capturing a wide spectrum of customer sentiment across every category. With its ability to reveal nuanced, actionable insights, the Likert Scale, through the use of a Likert scale survey question, uncovers what truly drives satisfaction or frustration—making it an essential tool for CX leaders aiming to elevate their customer experience strategy.
CXDNA Update brings together the best content for customer experience professionals from the widest variety of industry thought leaders.
Brandwatch CX
OCTOBER 28, 2024
Learn how to effectively post to all social media channels at once. Discover techniques to save time and boost brand visibility.
Upstream Works
OCTOBER 28, 2024
Explore three key questions that leaders must address for successful implementation of AI in contact centers. The post Are You Ready for Contact Center AI? 3 Key Questions for AI Success appeared first on Upstream Works.
Forrester's Customer Insights
OCTOBER 28, 2024
Facing tight budgets in 2025, here are the main areas where B2B revenue, marketing, and sales leaders should prioritize their investments.
Calabrio
OCTOBER 28, 2024
Analytics Stronger Cybersecurity Can Be Simple: Password Policy Best Practices to Bolster Your Defense Share October is Cybersecurity Awareness Month, a timely reminder that security starts with the simplest, yet often overlooked, line of defense: passwords. In todays digital environment, passwords continue to be a gateway to critical data and systems.
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Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.
Forrester's Customer Insights
OCTOBER 28, 2024
Demystify the concept of 'unified commerce' in this Forrester blog by analysts Emily Pfeiffer and Lauren Cevallos.
Calabrio
OCTOBER 28, 2024
Analytics Une cyberscurit plus forte peut tre simple : Les meilleures pratiques en matire de politique de mots de passe pour renforcer votre dfense Sautez en avant Share Octobre est le mois de la sensibilisation la cyberscurit, un rappel opportun que la scurit commence par la ligne de dfense la plus simple, mais souvent nglige : les mots de passe. Dans l’environnement numrique d’aujourd’hui, les mots de passe restent une porte d’entre vers les donnes et les systmes criti
Forrester's Customer Insights
OCTOBER 28, 2024
In a surprising turn of events for ERP customers globally, as part of its Q3 2024 financial results, ServiceNow announced a new expanded partnership with one of the most popular third-party software support providers, Rimini Street.
Calabrio
OCTOBER 28, 2024
Analytics Strkere Cybersicherheit kann einfach sein: Best Practices fr Passwortrichtlinien zur Strkung Ihrer Verteidigung Vorsprung Share Oktober ist der Monat der Cybersicherheit, eine rechtzeitige Erinnerung daran, dass Sicherheit mit der einfachsten, aber oft bersehenen Verteidigungslinie beginnt: Passwrter. In der heutigen digitalen Umgebung sind Passwrter nach wie vor ein Einfallstor fr wichtige Daten und Systeme.
Advertiser: ZoomInfo
In today’s ultra-competitive markets, it’s no longer enough to wait for buyers to show obvious signs of interest. Instead, sales teams must be proactive, identifying and acting on nuanced buyer behaviors — often before prospects are fully ready to make a purchase. In this eBook from ZoomInfo & Sell Better, learn 10 actionable ways to use these buyer signals to transform your sales strategy and close deals faster.
Forrester's Customer Insights
OCTOBER 28, 2024
Governments, fueled by populism, are now taking regulatory aim at the tech industry, which the public considers a source of disinformation and discord. But curbing the might of the tech giants is a challenge that will require governments to use new regulatory tactics.
TechSee
OCTOBER 28, 2024
Voice AI is rapidly becoming a powerful tool for scaling up and automating customer service, sales, and overall customer experience (CX). While this technology shows incredible promise, it should be integrated into a wider strategic conversation. Voice AI works best when combined with Visual AI and text-based AI, like large language models (LLMs), and action-oriented Agentic AI , as part of a broader multimodal AI automation strategy.
Optimove
OCTOBER 28, 2024
Download this Gartner report and see why Optimove is Enabl ing the Future of Marketing Now Among the fourteen companies evaluated, Optimove is positioned furthest on the Completeness of Vision axis, underscoring its forward-thinking approach ensuring marketers meet and exceed the growing consumer demand for personalized, relevant experiences. Learn about how… Gartner Recognizes Optimove as the Category-Leading Visionary : Optimove placed furthest on the Completeness of Vision axis with
Forrester's Customer Insights
OCTOBER 28, 2024
This blog explores the importance of effective process management in B2B organizations, highlighting common challenges and providing strategies to achieve operational excellence through the mitigation of six red flags. The full report offers a comprehensive analysis, detailed breakdowns, and actionable insights for preventing these red flags to improve business outcomes.
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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.
Forrester's Customer Insights
OCTOBER 28, 2024
AIOps is rapidly gaining traction across enterprises and industries. Learn how AIOps can enhance efficiency, reduce downtime, and drive innovation in this new blog series.
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