eglobalis
MAY 1, 2024
Simplifying CX Design: What Can Companies Do to Compete with Tech Giants? - Part II The post CX Design: What Can Companies Do to Compete with Tech Giants? – Part II appeared first on Eglobalis.
Optimove
MAY 1, 2024
Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: Embrace the power of Optimove’s capabilities to conquer marketing uncertainties and elevate your campaigns to new galaxies of success. With tools like Target Group Discovery, Journey Orchestration, WhatsApp Integration, Self-Optimizing Streams, and Opti-X, marketers can unlock insights, personalize experiences, and optimize campaigns in real-time, ensuring superior engagement and conversi
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Customer Enthusiast
MAY 1, 2024
According to a recent Gallup article, by the end of 2023, 33% of U.S. employees overall were highly engaged, meaning they were highly involved and enthusiastic about their work and workplaces. Unfortunately, engagement levels slipped in the first quarter of 2024, dropping 3 percentage points to 30% among both full- and part-time employees.
Think Customers
MAY 1, 2024
This article is published through a partnership with the European CX Organisation (ECXO). View the original and learn more about the ECXO. Seamless customer experiences and clear interfaces are two key elements leveraged by successful tech enterprise to generate adoption, with design being the key to overcoming solution complexity. Intuitive, clear designs make it easier to generate adoption, decrease customer success costs, and help customers adopt the solutions easily with the right onboarding
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Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.
The DiJulius Group
MAY 1, 2024
There’s a future where captivating presentations and innovative branding strategies set your business apart. On this episode of The Customer Service Revolution, John and guest Chris Kocek, CEO of Gallant Branding, share the secrets to delivering presentations that will engage your team and ignite a shared vision that eclipses price wars. Chris brings his wealth.
CXDNA Update brings together the best content for customer experience professionals from the widest variety of industry thought leaders.
Team Support
MAY 1, 2024
In the ever-evolving landscape of customer service software, TeamSupport stands out with its dedicated focus on enriching customer support. It differs from other platforms by emphasizing a holistic approach to each customer interaction. Zendesk, another significant name in this space, also provides robust solutions for customer service. Let’s discuss TeamSupport's specialized features, illustrating how it eclipses the standard offerings by providing an in-depth, value-driven service at a more ac
Brandwatch CX
MAY 1, 2024
The popularity of deinfluencers is rising, and brands need to stay on top of this to avoid a marketing crisis. Here's everything you need to know.
Forrester's Customer Insights
MAY 1, 2024
The IT services industry is often overlooked, even though it captures more than a third of annual global tech spend — some four times the annual spend on computer equipment. Forrester forecasts that by 2028, annual spend on IT services will reach $2 trillion.
Brandwatch CX
MAY 1, 2024
The popularity of deinfluencers is rising, and brands need to stay on top of this to avoid a marketing crisis. Here's everything you need to know.
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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.
Clarivate
MAY 1, 2024
Are the powerful weight loss and diabetes treatments a lose-lose for medical technology companies? Not necessarily. The meteoric rise in popularity of a class of drugs for diabetes and weight loss has been weighing on medtech stocks. GLP-1 drugs like semaglutide (Ozempic®/Wegovy®) and tirzepatide (Mounjaro®/Zepbound®) spooked investors who feared that these treatments could disrupt a number of medical technologies, including surgical obesity interventions and orthopedics.
Forrester's Customer Insights
MAY 1, 2024
Nearly two-thirds of marketing leaders say that they don’t believe their measurement and analytics are well aligned with organizational objectives. A continued focus on marketing sourcing is emblematic of the problem.
Centercode
MAY 1, 2024
Discover Centercode's MiniJam—where developers race against time, balancing speed with quality in a day-long coding challenge.
Forrester's Customer Insights
MAY 1, 2024
We like to practice what we preach at Forrester — when you’ve got valuable content, share it in as many audience-centric ways as you can muster. In this case, the core content is our just-published report, The Forrester Campaign Content Strategy.
Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions
Are you still manually reviewing calls? 🤔 It's time for a change! The traditional method of manual call monitoring is no longer cutting it in today's fast-paced call center environment. Industry experts Angie Kronlage and April Wiita from Working Solutions are here to explore the power of innovative automation to revolutionize outdated call review processes!
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Forrester's Customer Insights
MAY 1, 2024
A Forrester analyst's impressions from Hannover Messe 2024, the smart manufacturing world's big annual trade show.
Forrester's Customer Insights
MAY 1, 2024
The RSA Conference is upon us again, and many are planning their travel to San Francisco next week and determining which talks to attend (including talks from our own Heidi Shey, Jinan Budge, Jeff Pollard, and Joseph Blankenship).
Forrester's Customer Insights
MAY 1, 2024
Forrester announces the opening call for our annual Security & Risk Enterprise Leadership Award. This award recognizes organizations that have transformed the security, privacy, and risk management functions into capabilities that fuel the organization’s long-term success. Learn more about the award and how to apply here.
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