delighted

JUNE 6, 2024

It’s crucial to survey customers at various points throughout their buying journey, especially after they make a purchase. Post-purchase surveys allow businesses to collect valuable insights about their marketing efforts, the products or services they provide, and the overall customer experience. In this guide, we’ll cover everything you need to know about effectively surveying customers after a purchase with the right post-purchase survey questions.

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Retail Feedback Customer Satisfaction Customers 96

Daniel Group

JUNE 6, 2024

The Power of Consistency and Communication Explore construction excellence in our latest episode of the Construction Champions Podcast featuring Lynn Daniel. Host Ron Nussbaum leads an enlightening discussion on the crucial factors currently shaping the construction industry. Discussion Points Customer Experience : Delve into the critical importance of customer experience within the construction sector and how it drives every aspect of business operations.

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Beyond Philosophy

JUNE 6, 2024

Learn more about Colin Shaw : Join over 80,000 people on our LinkedIn Newsletter list or visit our website for more great podcast episodes. Listen to the podcast: This has been created in partnership with NICE. AI is a massive new development in experiences. Unfortunately, it also creates enormous problems for organizations that don’t know what to do with it.

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ShepHyken

JUNE 6, 2024

This week, we feature an article by Joe Walsh, GoTo ‘s Vice President of Product Marketing. He discusses the Four Phases of the Contact Center. To keep up with increasing customer demands and new technology, businesses must continue to evolve. They need to mature their contact centers to help deliver the best customer service possible and ensure they’re not wasting time and resources.

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Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.

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ChurnZero

JUNE 6, 2024

As SaaS products become more powerful and sophisticated, customer education grows ever more essential to your company’s success. The more complex your product, the more skills your customers need, and they expect the tools to learn them. If you’re not already providing a customer education program, this is the time to start, says Darren O’Connor , director of client advocacy at Absorb Software.

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ChurnZero

JUNE 6, 2024

As SaaS products become more powerful and sophisticated, customer education grows ever more essential to your company’s success. The more complex your product, the more skills your customers need, and they expect the tools to learn them. If you’re not already providing a customer education program, this is the time to start, says Darren O’Connor , director of client advocacy at Absorb Software.

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Webinar Customers Measurement Reference 52

CSM Magazine

JUNE 6, 2024

Ever found yourself on the edge of your seat during a close game, wishing you had more at stake? That’s where sports betting comes in. Placing a sports bet can make any game more exciting, turning you from a casual viewer into an invested participant. This article aims to dive into what sports betting is all about and why it has become such a popular pastime for millions of customers around the globe.

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West Monroe

JUNE 6, 2024

Companies have a significant GenAI adoption problem, but it’s not what they think. With the significant surge in GenAI use and experimentation over the past few years, Microsoft and LinkedIn report that 3 in 4 knowledge workers are using AI tools at work. There’s just one problem. They are taking a BYO-AI approach. It’s unstructured, ungoverned, unmonitored and unstrategic.

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Gainsight

JUNE 6, 2024

The needs of our customers are always evolving. As Customer Success professionals, it’s up to us to meet them where they are and where they are going. A thriving customer community is a perfect way to keep up with evolving customer needs and ensure we support our customers along their journey. Our Community Unplugged event hosted a panel discussion where Helena Li , Product Education Lead at Front , and Jillian Bejtlich , Sr.

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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.

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SurveySparrow

JUNE 6, 2024

Oracle NetSuite is an incredibly powerful ERP software. But as the reviews show us, it might be worth your time to consider some NetSuite alternatives. Here’s why! 4 Reasons to Switch from NetSuite 1. Cost: The platform’s pricing is hard to find, and tough to understand – which is why we have blogs like these. In addition, NetSuite quotes different prices based on the specific needs of each company.

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Forrester's Customer Insights

JUNE 6, 2024

Like the changes wrought by open data and third-party apps in the 2010s, AI will revolutionize the internal workings of the public sector and how it engages with its constituents in the next 5 to 10 years.

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Brandwatch CX

JUNE 6, 2024

Elevate your social media management with Brandwatch’s Maturity Model. Learn how to align your social media programs to your strategy to improve results.

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Social Media Management 96

Help Scout

JUNE 6, 2024

Today we’re announcing two brand new AI features from Help Scout: AI drafts and AI answers. We’re so excited for you to try them, but it’s also important for us to keep it real about what they’ll change and what they won’t.

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The annual Cognition virtual conference is back on October 16, and this year it’s FREE! You’ll enjoy: Inspiring Keynotes from top learning industry leaders, providing fresh perspectives to help you outperform the competition. Hands-on, Skill-Building Sessions to elevate your growth, retention, and product adoption strategies. Exclusive First Look at the latest innovations from Thought Industries, empowering you with tools to grow faster.

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Clarivate

JUNE 6, 2024

Trademark data is a valuable resource that goes beyond legal records. While it plays a crucial role in brand protection and registration, it also provides a window into commercial activity. In our recent report Trademark Filing and Litigation Trends 2024 , we explore the insights and opportunities revealed by analyzing trademark data. Download the report The value of trademark data Every month around one million new trademark applications are filed at intellectual property offices around the wor

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Strativity

JUNE 6, 2024

We explore the key components of cloud ROI, how to overcome challenges in measuring it and the best practices organizations can adopt to maximize the value of the cloud.

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Brandwatch CX

JUNE 6, 2024

Learn how to use slang to connect with your audience and boost your brand’s online presence in this blog. Here's what you need to know.

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Brands Blog Connections 52

Strativity

JUNE 6, 2024

The post The Evolving Social Landscape: New Research Reveals Shifting Trends in Usage, Sentiment and Strategy appeared first on Material.

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Customers expect to be able to interact with your organization whenever and however they want. They also expect your agents to have insights into their journeys so that they don’t have to repeat themselves as they move through various channels. And, if they’re not able to, they just might find one of your competitors who will offer the flexibility they are looking for.

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Brandwatch CX

JUNE 6, 2024

Learn how to use slang to connect with your audience and boost your brand’s online presence in this blog. Here's what you need to know.

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Brands Blog Connections 52

Forrester's Customer Insights

JUNE 6, 2024

Technology and data leaders are at a pivotal moment, being pressed to chart a path that capitalizes on new and emerging technology to drive meaningful business results. Learn how Forrester’s annual Technology & Innovation Summit North America can help you get there.

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Innovation Technology Government Insights 37

Forrester's Customer Insights

JUNE 6, 2024

In APAC, the software industry is booming with a growth rate of +10.3% expected in 2024. Yet, mastering a software strategy remains a complex task for many.

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