Experience Investigators by 360Connext
JUNE 11, 2024
Let’s transform customer experience strategies into impactful actions. Have you ever wondered how effective communication could revolutionize your organization’s CX initiatives? In this episode, we’ll dissect the critical role of clear communication and the importance of promoting and motivating these initiatives throughout your company.
Middlesex Consulting
JUNE 11, 2024
When a business, either a private or public company or a government agency, embarks on a significant purchase, such as capital equipment, enterprise software, or a combination of both, it typically forms a Procurement Committee. This committee plays a crucial role in ensuring that the business secures the best product from the most reputable seller […] The post Meet or Exceed Your Customer’s Expectations, or Risk Having Her Churn appeared first on Middlesex Consulting.
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Innovative CX
JUNE 11, 2024
Why not follow the engineer’s motto when it comes to serving customers? If it isn’t broken, take it apart and fix it! If your contact center is working at peak efficiency, here’s your chance to take it to the next level. I know it sounds strange but are you sure you’re delivering the kind of experience your customers expect from your organization? Are you content with your existing CX approach despite significant shifts in what customers expect from organizations today versus a year ago or even
Optimove
JUNE 11, 2024
Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: Marketers often face the challenge of engaging with existing and potential customers effectively and at scale to grow their customer base and quickly penetrate new markets. In this case study, learn how Kaizen Gaming achieved this goal using Optimove’s Customer-Led Marketing Platform.
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Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.
Help Scout
JUNE 11, 2024
Explore real-world examples and best practices for implementing AI effectively in customer service.
CXDNA Update brings together the best content for customer experience professionals from the widest variety of industry thought leaders.
The DiJulius Group
JUNE 11, 2024
Best Ted Talk of 2024 / The Employee Experience Revolution Hits Bestseller / Trickflation / What it Takes to be One of the Best Companies to Work For / New EX Academy / 50% off EXR books The Employee Experience Revolution Hits Bestseller The Employee Experience Revolution: Increase Employee Morale, Retain Your Workforce, and Drive. Read Full Article The post Best Ted Talk of 2024 / Bestseller / Trickflation / What it Takes to be One of the Best Companies to Work For appeared first on The DiJuliu
Forrester's Customer Insights
JUNE 11, 2024
In our 30-criterion evaluation of customer journey orchestration (CJO) providers, we identified the most significant ones and researched, analyzed, and scored them. The Forrester Wave™ evaluation highlights Leaders, Strong Performers, Contenders, and Challengers. In alphabetical order these are the vendors we included: Alterian, CSG, Engage Hub, Genesys, inQuba, Medallia, Qualtrics, Quantum Metric, and Roojoom.
Optimove
JUNE 11, 2024
Optimove ensures marketing starts with the customer and not campaign/product. Customer-led marketing delivers brands an average increase of 33% in CLTV.
Zeisler Consulting
JUNE 11, 2024
My local grocer has a problem. All of us who shop there are aware of it, and even compensate for it. But it doesn’t seem that they even realize it. Ours is a pretty urban location in the midst of a university neighborhood. Sure, there are a few families with their 2.3 children each, but most of the households either have no-kids or are comprised of college kids themselves.
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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.
Braze
JUNE 11, 2024
Find out why top-performing brands who have achieved advanced data agility have a competitive advantage and how to maximize the potential of your data.
IntouchInsight
JUNE 11, 2024
Our Convenience Store Trends Report 2024 - Powering the Next Era of Convenience Store is finally here! This year, we aimed to address three primary questions: What motivates customers to visit convenience stores? How can C-Store leaders and operators encourage customers to spend more time in-store? How can they be turned into loyal customers?
Forrester's Customer Insights
JUNE 11, 2024
Despite the uncertain economic climate and continued layoffs, competition for skilled developers will remain high. Forrester’s Priorities Survey, 2024, reveals that 73% of respondents stated that their organization plans on significantly increasing their budget for software development in the coming year – suggesting continued demand for developers.
Advantage Communications
JUNE 11, 2024
Enhance your contact center's performance with quality automation processes.
Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions
Are you still manually reviewing calls? 🤔 It's time for a change! The traditional method of manual call monitoring is no longer cutting it in today's fast-paced call center environment. Industry experts Angie Kronlage and April Wiita from Working Solutions are here to explore the power of innovative automation to revolutionize outdated call review processes!
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Team Support
JUNE 11, 2024
Work Smarter, Not Harder with TeamSupport TeamSupport's latest AI features are paving the way for exceptional customer support at scale. With AI capabilities, your team can now efficiently handle customer inquiries, analyze data for insights, and personalize interactions like never before. Embrace the power of AI with TeamSupport and revolutionize the way you deliver support to your customers.
Forrester's Customer Insights
JUNE 11, 2024
While Money20/20 Europe had a number themes this year – including "A Customer Universe Of One" and "The Business Of Money" – AI and open banking payments did really steal the show. However, while the AI discussion remained mostly high-level, a confluence of factors have made open banking payments closer to mainstream adoption and therefore red hot.
Upwave
JUNE 11, 2024
AI Campaign Insights Reports | Open Beta Thanks to your continued feedback, the AI Campaign Insights Report enhancements keep coming! Bayes, Upwave’s AI agent, now employs an even more intelligent and nuanced approach to selecting cuts to highlight and recommend in campaign insights reports. With added support for custom KPIs and graceful handling of long cut names, reports are more user-friendly than ever.
Forrester's Customer Insights
JUNE 11, 2024
Success with AI will depend on how effectively you lead your people who leverage powerful AI tools. Learn how to effectively find and train talent for AI in this preview of our upcoming Technology & Innovation Summits.
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Customers expect to be able to interact with your organization whenever and however they want. They also expect your agents to have insights into their journeys so that they don’t have to repeat themselves as they move through various channels. And, if they’re not able to, they just might find one of your competitors who will offer the flexibility they are looking for.
Middlesex Consulting
JUNE 11, 2024
Note: This article focuses on one topic discussed in a white paper, “BECAUSE I’M THE CUSTOMER!!” A Guide to Managing Your Brand & Customer Experience in the Age of the Customer by Sam Klaidman and Harry Klein. The paper was written in 2012 and has been at the top of a Google search for “Because […] The post Why Delivering a Consistent Customer Experience Is Critical appeared first on Middlesex Consulting.
Forrester's Customer Insights
JUNE 11, 2024
Last year, the world’s most-awarded creative was Skittles’ “Apologize the Rainbow” produced in collaboration with DDB Chicago. It profusely apologized for Skittles changing its green candy’s flavor from lime to apple and, to citrus lovers’ delight, announced lime’s return in a pantomime press conference live streamed on Twitch and X.
SurveySensum
JUNE 11, 2024
Who exactly is your customer? Are they young professionals, retired individuals, or perhaps students? Understanding these characteristics is crucial for analyzing how different groups perceive your products or services and tailoring your approach to better meet their needs. Demographic survey questions hold the key to unlocking these insights. These questions dig into the details of your respondents’ lives, covering age, gender, income, education, and more.
Forrester's Customer Insights
JUNE 11, 2024
Electricity, water, internet … and now incident response are must-have utilities. In a threat-glutted 2024, incident response (IR) services are practically a utility, but unlike the providers of the former, these services don’t come from some form of a monopoly.
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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.
Forrester's Customer Insights
JUNE 11, 2024
All healthcare ecosystem players must act swiftly and boldly to curb the rise of medical deserts before the healthcare system reaches a point where more preventable tragedies sweep the US.
Forrester's Customer Insights
JUNE 11, 2024
Real-time revenue execution platform vendors have built important features that enable companies to improve revenue outcomes. After evaluating the top vendors in this category, five features stood out.
Forrester's Customer Insights
JUNE 11, 2024
Cisco has announced a new network and cloud security platform, called Hypershield. Hypershield offers autonomous and automatic network segmentation based on understanding network traffic patterns with AI.
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