Beyond Philosophy
JUNE 15, 2023
Your brand is in a relationship with your customers. Like any relationship, some of them are healthy while others are not. Unfortunately, people often form codependent or dysfunctional relationships with brands. To help yours be more beneficial than not, we have five rules about how to build strong brand relationships with your customers. We all have relationships with brands.
Optimove
JUNE 15, 2023
Are you a plan-it-all-out, ship-at-regular-intervals kinda SMS marketer? Or a hell-bent on ensuring your customers are continually engaged – aka ‘scheduled’ SMS marketer? Or are you more of a persuade-em-with-the-hyper-personal, convince-with-bang-on-target-and-time messaging that reaches the parts scheduled messaging just can’t SMS marketer? If your KPIs are all about engagement, retention, and maximizing ROI (and let’s face it, whose aren’t?
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BirdEye
JUNE 15, 2023
As a local business looking to improve sales, your marketing strategy has to include a refer-a-friend program. It’s a valuable and cost-effective method for attracting new customers by leveraging existing client relationships. In this blog, we’ll define why refer-a-friend programs are essential, what to consider before starting your referral program, and the best refer-a-friend promotion ideas.
Feedbackly
JUNE 15, 2023
Negative feedback can be a bitter pill to swallow for businesses. If left unresolved or unaddressed, they can have an adverse impact on your brand image and lead to high customer churn rates. Negative feedback isn’t necessarily a bad thing. In fact, even the most well-performing businesses get complaints from time to time. If you look at it objectively, they offer an opportunity to identify the pitfalls and improve the customer experience.
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Today’s digitally savvy customers have high expectations of retailers for convenience, responsiveness, and ease of doing business both in-store and online. Our recent survey of over 2,000 US consumers found that retailers that can drive a seamless, omnichannel customer experience (CX) – across physical and digital channels – have huge benefits for brand relevance, profitability, and customer loyalty.
Interactions
JUNE 15, 2023
The recently published “CX and the Consumer: Pitfalls and Possibilities” report from Interactions, based on a survey of 1,000 U.S. consumers conducted in March 2023, reveals a disturbing trend: most companies are falling short of meeting customer expectations, leading to widespread frustration and dissatisfaction. With 76% of consumers expecting better customer service than they currently receive and 55% asserting that customer service is deteriorating, businesses must pay close att
CXDNA Update brings together the best content for customer experience professionals from the widest variety of industry thought leaders.
CSM Magazine
JUNE 15, 2023
Sabio Group has announced today the launch of a new and innovative Wellbeing Companion solution, which is a key part of its newly created Wellbeing Programme. The digital customer experience (CX) transformation specialist’s Wellbeing Programme is designed to illuminate, implement, and monitor wellbeing strategies within organisations. Its newly launched Wellbeing Companion will play a central role in the programme, taking advantage of ongoing, anonymised data to support advisers and managers as
MyCustomer
JUNE 15, 2023
Less than half of consumers believe that small businesses offer a more personalised customer experience than their larger counterparts.
SurveySparrow
JUNE 15, 2023
Your business plan is your trusty co-pilot in the exhilarating world of entrepreneurship. Properly curating the business plan & questions to be addressed guides you from the budding idea stage all the way to full-blown implementation. But crafting a stellar business plan ? Now, that’s where the real adventure lies. Fear not. SurveySparrow is here to ensure you don’t get lost in the labyrinth of business planning.
MyCustomer
JUNE 15, 2023
A recent customer service report reveals an increasing ghosting trend among Gen Z.
Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions
Are you still manually reviewing calls? 🤔 If so, this webinar is for you! What was once a common practice in the call center is now a barrier to success. Manual call monitoring is no longer an option if you want to proactively coach your agents to ultimately improve the customer experience using data-driven insights. Join this webinar with Angie Kronlage and April Wiita of Working Solutions to discuss how you can modernize outdated, manual call review processes through the power of autom
SurveySensum
JUNE 15, 2023
Did you know that a whopping 75% of customers consider customer service as a key factor in their purchase decisions? It’s no wonder companies like Link Net , a telecommunication giant, have made it a top priority to boost their customer satisfaction scores. So, you might be wondering, “What exactly is a CSAT score , and how can it help my business?
Feedbackly
JUNE 15, 2023
Negative feedback can be a bitter pill to swallow for businesses. If left unresolved or unaddressed, they can have an adverse impact on your brand image and lead to high customer churn rates. Negative feedback isn’t necessarily a bad thing. In fact, even the most well-performing businesses get complaints from time to time. If you look at it objectively, they offer an opportunity to identify the pitfalls and improve the customer experience.
Cyara
JUNE 15, 2023
Have you ever marveled at the smooth, efficient way that traffic flows around a traffic circle (also known as a roundabout or a rotary)? Instead of intersections with traffic lights where vehicles approaching a centralized location from various directions are brought to a complete stop to allow cross-traffic to move before restarting their journeys.
Brad Cleveland Blog
JUNE 15, 2023
A Customer Access Strategy is a well-documented, overall plan that guides your contact centre. It helps to think of it as a blueprint for your day-to-day operations. It is “a framework—a set of standards, guidelines and processes—describing the means by which … Continue reading → The post An Introduction to Customer Access Strategy appeared first on Brad Cleveland.
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The 5 Essentials of a CX-First Platform Customer experience was once considered a soft metric, or a “nice to have.” But it is now a board-level priority for many brands. The experience you provide your customers is a defining way to differentiate your business from the competition. But how can you really make CX a priority when you have competing budget and resource constraints?
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Forrester's Customer Insights
JUNE 15, 2023
Read about the four categories of insights that portfolio marketers should consider when aiming to advance business outcomes, drive customer experiences, and support their organization’s growth strategy.
Brad Cleveland Blog
JUNE 15, 2023
A Customer Access Strategy is a well-documented, overall plan that guides your contact center. It helps to think of it as a blueprint for your day-to-day operations. It is “a framework—a set of standards, guidelines and processes—describing the means by which … Continue reading → The post An Introduction to Customer Access Strategy appeared first on Brad Cleveland.
Upstream Works
JUNE 15, 2023
Upstream Works is excited to introduce you to our newest product offering – Upstream Works for Amazon Connect. We enhance Amazon Connect with a unified desktop, digital channel flexibility, seamless integrations and management simplicity The post Become Enterprise-Ready with AI appeared first on Upstream Works.
Alida
JUNE 15, 2023
Amazon music's Head of Design Research, Elisa Chan, reveals sow she uses the power of insight communities to fuel to the product development process.
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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.
SmartKarrot
JUNE 15, 2023
Role: Customer Success Manager Location: London, England, United Kingdom (Remote) Organization: SOAX As a Customer Success Manager, you’ll make success plans for clients that list their key success criteria, success measures, and potential problems along with advice. In order to keep a positive relationship, you should identify any problems that can affect customer satisfaction.
ReviewTrackers
JUNE 15, 2023
Ensuring marketing compliance allows companies to protect brand reputation, inspire consumer trust, and achieve sustainable operations.
Amplifai Coaching Category
JUNE 15, 2023
Discover humorous and unexpected insights for effective call center coaching from some of our favorite TV and movie dads.
2020 Research
JUNE 15, 2023
Travel to London, England with us to meet Nathan Pereira, Vice President of Client Solutions at Sago. While Nathan is a relatively new addition to the Sago family, his impact has already been felt. Get to know him a little better in the Q&A below. Q: What’s the one work item you can’t live without and why? Nathan Pereira (NP): I have an old solar powered calculator.
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A CX myth is something widely believed or implemented that is based on “how we’ve always done it” thinking, rather than delivering truly innovative customer experiences. What CX myths are holding organizations back from top-level customer experience performance? What can companies do to find solid ground and move forward successfully? In this guidebook, we answer those questions and more as we explore three key myths and two strategies that you can use to replace them.
Merkle
JUNE 15, 2023
Customer data platforms (CDPs) have emerged as powerful tools that are captivating the market's attention. Their remarkable capability to seamlessly manage, stitch together, and access customer data in real-time has revolutionized personalization. In this video, industry experts, Peter Rogers, Head of Technology at Merkle and Michael Katz, CEO of mParticle, dive deep into the intricacies of CDPs.
Clarivate
JUNE 15, 2023
For patent and trademark offices, law firms and corporations seeking to automate intellectual property operations and optimize decision making, artificial intelligence is now considered business critical. In this blog, Vashe Kanesarajah, Head of Strategy, IP Organization at Clarivate, explores how artificial intelligence (AI) and machine learning (ML) are progressing and what this means for the intellectual property ecosystem.
Brandwatch CX
JUNE 15, 2023
Unearth the most captivating holidays and happenings in July 2023 that you might consider integrating into your social media game plan.
Braze
JUNE 15, 2023
In May, a group of ten Braze team members volunteered to judge the organization’s App of the Season competition. Let's dive in.
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Unlock the full potential of your educational initiatives with the 11 Tips to Drive Learning Content Consumption eBook. You’ll uncover: Why measure content consumption rather than (or in addition to) completion rates and member satisfaction? What are some proven tactics to create quality learner content and raise your content consumption rates? Discover the secrets from leading experts in the field, distilled into practical tips that promise to elevate the quality of your educational offerings,
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