Brad Cleveland Blog
NOVEMBER 8, 2024
The impact of employee engagement is incredible. Engaged employees are four times more likely than non-engaged employees to go beyond what’s expected of them according to the Temkin Group, a US firm focused on customer experience. Other studies show that … Continue reading → The post The Power of Employee Engagement appeared first on Brad Cleveland.
ChurnZero
NOVEMBER 8, 2024
This guest post is by Jonathan Corbin, founder and CEO of Maven AGI. In the world of customer success, there’s a constant pressure to scale while maintaining that personal touch that keeps customers loyal and engaged. During my time leading HubSpot’s global customer success strategy, we faced a challenge I know many of you are all too familiar with: how do you retain and grow a rapidly expanding customer base without sacrificing the human connection that drives long-term loyalty?
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BirdEye
NOVEMBER 8, 2024
Ever noticed how some local businesses seem to have a steady stream of customers while others struggle to get found online? The secret often lies in where they’re listed. While most guides point you to the obvious business listing sites, we’ve compiled 30+ Australian platforms quietly driving real customers. What makes this list different?
SurveySensum
NOVEMBER 8, 2024
Imagine asking race or ethnicity survey questions that made your respondents misunderstood, misinterpreted, or uncomfortable! Or worse, poorly designed questions fueling biases and stereotypes towards your business. But you need this information, right? So, how do you ask about ethnicity in a respectful and inclusive manner to gather valuable customer data while ensuring customers feel safe and understood?
Advertiser: ZoomInfo
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
Brandwatch CX
NOVEMBER 8, 2024
Turning on YouTube comments allows viewers to interact with your content. Follow our simple guide to enable comments on your videos and foster engagement.
CXDNA Update brings together the best content for customer experience professionals from the widest variety of industry thought leaders.
Brandwatch CX
NOVEMBER 8, 2024
Learn how to get verified on YouTube with our step-by-step guide. Boost credibility, unlock features and drive your channel's reach and audience engagement.
Forrester's Customer Insights
NOVEMBER 8, 2024
Opaque experiences and complex jargon have eroded consumer confidence and incentivized some to leave brands behind. However, consumers will choose healthcare organizations that emphasize their needs and increasingly gather and rely on their feedback to deliver value.
Brandwatch CX
NOVEMBER 8, 2024
Turning on YouTube comments allows viewers to interact with your content. Follow our simple guide to enable comments on your videos and foster engagement.
Centercode
NOVEMBER 8, 2024
Boost your beta testing success with survey goals that drive actionable insights and save time.
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Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.
Forrester's Customer Insights
NOVEMBER 8, 2024
In the grand tapestry of the European identity landscape, a new regulation —most audacious in its ambition— has emerged to enable digital identification across the continent. The regulation known as eIDAS 2.0 seeks to introduce a universal digital identity wallet, a concept heralded with much aplomb since 2008.
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