ChurnZero

NOVEMBER 8, 2024

This guest post is by Jonathan Corbin, founder and CEO of Maven AGI. In the world of customer success, there’s a constant pressure to scale while maintaining that personal touch that keeps customers loyal and engaged. During my time leading HubSpot’s global customer success strategy, we faced a challenge I know many of you are all too familiar with: how do you retain and grow a rapidly expanding customer base without sacrificing the human connection that drives long-term loyalty?

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Customer Success Customer Journey Loyalty Interaction 52

BirdEye

NOVEMBER 8, 2024

Ever noticed how some local businesses seem to have a steady stream of customers while others struggle to get found online? The secret often lies in where they’re listed. While most guides point you to the obvious business listing sites, we’ve compiled 30+ Australian platforms quietly driving real customers. What makes this list different?

Advertising 52

Advertising Connections Hospitality Social Media 52

Brad Cleveland Blog

NOVEMBER 8, 2024

The impact of employee engagement is incredible. Engaged employees are four times more likely than non-engaged employees to go beyond what’s expected of them according to the Temkin Group, a US firm focused on customer experience. Other studies show that … Continue reading → The post The Power of Employee Engagement appeared first on Brad Cleveland.

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Engagement Customer Experience Customers Culture 49

SurveySensum

NOVEMBER 8, 2024

Imagine asking race or ethnicity survey questions that made your respondents misunderstood, misinterpreted, or uncomfortable! Or worse, poorly designed questions fueling biases and stereotypes towards your business. But you need this information, right? So, how do you ask about ethnicity in a respectful and inclusive manner to gather valuable customer data while ensuring customers feel safe and understood?

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Culture Healthcare Reference Information 52

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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.

Voice of Customer

Brandwatch CX

NOVEMBER 8, 2024

Learn how to get verified on YouTube with our step-by-step guide. Boost credibility, unlock features and drive your channel's reach and audience engagement.

Engagement 52

Engagement 52

Brandwatch CX

NOVEMBER 8, 2024

Turning on YouTube comments allows viewers to interact with your content. Follow our simple guide to enable comments on your videos and foster engagement.

Interaction 52

Interaction Engagement 52

Blueshift

NOVEMBER 8, 2024

Retail and e-commerce marketers face a challenging landscape as customers interact with brands across multiple channels, from email and social media to in-store and mobile apps. To deliver seamless, personalized experiences, brands need a strategy that connects every touchpoint. Traditional marketing platforms struggle to keep up with this demand, leading to inconsistent messaging and disjointed customer journeys.

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E Commerce Retail Marketing Social Media 52

Brandwatch CX

NOVEMBER 8, 2024

Turning on YouTube comments allows viewers to interact with your content. Follow our simple guide to enable comments on your videos and foster engagement.

Interaction 52

Interaction Engagement 52

Centercode

NOVEMBER 8, 2024

Boost your beta testing success with survey goals that drive actionable insights and save time.

Insights 52

Insights 52

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The annual Cognition virtual conference is back on October 16, and this year it’s FREE! You’ll enjoy: Inspiring Keynotes from top learning industry leaders, providing fresh perspectives to help you outperform the competition. Hands-on, Skill-Building Sessions to elevate your growth, retention, and product adoption strategies. Exclusive First Look at the latest innovations from Thought Industries, empowering you with tools to grow faster.

2024

Forrester's Customer Insights

NOVEMBER 8, 2024

In the grand tapestry of the European identity landscape, a new regulation —most audacious in its ambition— has emerged to enable digital identification across the continent. The regulation known as eIDAS 2.0 seeks to introduce a universal digital identity wallet, a concept heralded with much aplomb since 2008.

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2008 Insights 29