InMoment XI
JULY 1, 2024
Organizations should take a closer look at predictive analytics to discover the myriad of ways that data and artificial intelligence (AI) can power more personalized customer experiences and enhance brand loyalty and customer retention. From a cost and ROI perspective, the impact and benefits of predictive analytics in customer experience management cannot be ignored.
Optimove
JULY 1, 2024
Re-engage your churned customers with this guide Download Now Why it Matters: Online lottery in the United States is projected to grow from $5.74 billion in 2024 to $7.41 billion in 2029. With this online trend, lottery operators must ensure their digital infrastructure is robust, secure, and capable of delivering seamless, personalized customer experiences.
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BirdEye
JULY 1, 2024
With nearly 1.4 billion active users , Instagram is a social media platform with an audience-driven feed of interesting visuals and compelling content. As the second most popular platform among businesses after Facebook, Instagram’s potential for your business is huge. But how can you stand out among over one billion accounts? You need to operate an Instagram business account to win more customers and get more value from your social media efforts.
CSM Magazine
JULY 1, 2024
Whether you run a dealership or an auto repair shop, the way you treat your customers directly impacts your reputation and success. Here’s our guide on how to deliver exceptional automotive customer service. Understanding Your Customers’ Needs At the heart of great customer service is understanding your customers. Here are some steps to get you started: Listen Actively : Pay full attention to what your customers are saying.
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Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.
Feedbackly
JULY 1, 2024
Emotions are a powerful driving force of human behavior and can often define the experiences we encounter daily. Customer’s emotions can influence their buying habits profoundly as they play a pivotal role in framing the customer’s problems and desires. When customers look for solutions, they need options that not only fulfill their needs but also resonate emotionally.
CXDNA Update brings together the best content for customer experience professionals from the widest variety of industry thought leaders.
CSM Magazine
JULY 1, 2024
In the fast-paced world of healthcare, providing excellent customer service is crucial for the success of your medical practice. Patients expect prompt responses, personalized attention, and efficient service when they reach out to your clinic. This is where virtual assistants can play a key role in enhancing the customer service experience for your patients.
SurveySensum
JULY 1, 2024
Have you ever received a survey where responses spiraled out of control, leaving you with more questions than answers? Yes, we have all been there. But what if I tell you a simple way to overcome this challenge and get clarity without going through all the chaos? Enter close-ended questions – this type of question can transform your survey design and create a streamlined feedback mechanism, making it easier to extract actionable insights.
Doing CX Right
JULY 1, 2024
Examine the CX impact of the controversial Toys 'R' Us AI ad. Discover five critical actions to effectively leverage AI, push boundaries, and captivate your customers. The post AI in Advertising: Customer Experience Insights from Toys ‘R’ Us Ad Controversy appeared first on Doing CX Right.
Braze
JULY 1, 2024
Discover the top reasons why SMS is an important channel for customer engagement and how to effectively leverage SMS marketing as part of your cross-channel strategy.
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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.
CSM Magazine
JULY 1, 2024
Growing your Instagram presence can be a daunting task. It’s a platform where numbers matter, and the pressure to increase followers, likes, and views is real. I was in the same boat, struggling to make my mark. Then, I stumbled upon InsFollowPro, a service promising Instagram growth. Like many, I was skeptical. Buying Instagram followers? It sounded too good to be true.
VDS
JULY 1, 2024
Genesys Cloud – June 2024 Release Highlights Genesys introduced 30 new features and functionality enhancements in May. Here’s a quick rundown of the key updates: General Updates Email Notifications for Expiring and Expired Scheduled Exports (June 3rd) Users can receive daily emails about expired or soon-to-expire exports, with scheduled exports active for a maximum of 100 days.
CSM Magazine
JULY 1, 2024
Navigating the world of online learning can be as exciting as it is challenging. It’s like embarking on a journey where you’re both the traveler and the navigator, charting your own course through the vast ocean of knowledge available at your fingertips. Particularly for learners in Missouri, the digital landscape offers many opportunities to pursue education from the comfort of your home.
Help Scout
JULY 1, 2024
Customer service automation is a great way to scale customer support. When paired with human-driven support, automation makes teams more efficient and gives customers a better experience.
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The annual Cognition virtual conference is back on October 16, and this year it’s FREE! You’ll enjoy: Inspiring Keynotes from top learning industry leaders, providing fresh perspectives to help you outperform the competition. Hands-on, Skill-Building Sessions to elevate your growth, retention, and product adoption strategies. Exclusive First Look at the latest innovations from Thought Industries, empowering you with tools to grow faster.
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Forrester's Customer Insights
JULY 1, 2024
If you haven’t heard of the Savannah Bananas, you’re missing out. This traveling baseball team has become the Harlem Globetrotters of baseball, playing a modified version of the sport with rules designed to speed up games and engage the fans (If a fan catches a foul ball? The batter is out.).
Brandwatch CX
JULY 1, 2024
Looking for a sentiment analysis tool? We've got you covered with our list of the top 8 sentiment analysis tools.
Braze
JULY 1, 2024
In June 2024, Braze held its fourth annual Volunteer Week, a global week of service where employees are encouraged to take time out of their busy work schedules to give back to the local communities where they live and work.
Forrester's Customer Insights
JULY 1, 2024
Many of us remember the old days of enterprise business intelligence (BI) delivery where all requests for new or changed queries, reports, and dashboards had to go through a centralized IT team of BI and data professionals.
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Customers expect to be able to interact with your organization whenever and however they want. They also expect your agents to have insights into their journeys so that they don’t have to repeat themselves as they move through various channels. And, if they’re not able to, they just might find one of your competitors who will offer the flexibility they are looking for.
Perkville
JULY 1, 2024
Discover how gamification and financial incentives increase physical activity in high-risk patients. Link to the BE ACTIVE study abstract here.
Forrester's Customer Insights
JULY 1, 2024
Synthetic data is not a new phenomena but generative AI-based synthetic data is rapidly becoming the unsung hero of AI development. Find out why in this preview of the upcoming Technology & Innovation Summit North America.
Optimove
JULY 1, 2024
Optimove, the first Customer-Led Marketing Platform, has relocated to new, larger offices in Manhattan to accommodate its rapid growth. This expansion has been driven by recent strategic moves in the U.S. and significant product announcements to better serve its growing client base of leading global consumer brands. The post Optimove Relocates to New, Larger Manhattan Offices Amidst Rapid Growth appeared first on Optimove.
Forrester's Customer Insights
JULY 1, 2024
What if the US Supreme Court supported a law in which the government could force the New York Times and Wall Street Journal to publish stories against their will?
Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions
Are you still manually reviewing calls? 🤔 It's time for a change! The traditional method of manual call monitoring is no longer cutting it in today's fast-paced call center environment. Industry experts Angie Kronlage and April Wiita from Working Solutions are here to explore the power of innovative automation to revolutionize outdated call review processes!
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