Sat.Apr 05, 2025

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4 Customer Experience Insights for Multi-location Businesses in 2025

IntouchInsight

Imagine this: Leaders of a national chain gathered for their quarterly business review after a period of rapid expansion. The conversation started with a familiar challenge: CSAT scores were showing some unexpected variance across regions, and new signups for the loyalty program weren't growing at the pace they had expected.

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3 Customer Experience Lessons That Make You a Better Speaker

Doing CX Right

Customer experience isnt just for brands. Its how great speakers get rememberedand recommended. Use these 3 strategies to stand out, get referred, and start doing speaking right. The post 3 Customer Experience Lessons That Make You a Better Speaker appeared first on Doing CX Right.