InMoment XI
OCTOBER 3, 2024
Did you know that customer acquisition costs have risen by over 200% over the last 10 years? It is increasingly expensive and difficult to improve customer acquisition, which means that it is just as important to keep your current customers happy. Focusing on customer retention will help your organization reduce costs and increase revenue. What Is Customer Retention?
delighted
OCTOBER 3, 2024
Ecommerce trends significantly influence online shopping, affecting everything from where potential customers discover your products or services to how they engage with your brand. Understanding these emerging trends can help you pinpoint areas of your strategy that may need updates to remain competitive. From artificial intelligence to augmented reality, social media shopping to subscriptions, here are the 10 trends shaping online retail right now: Artificial intelligence is transforming the on
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Blueshift
OCTOBER 3, 2024
By harnessing the power of interaction data, companies can create more tailored, meaningful experiences that resonate with their audience. This blog will explore how adapting LLMs using customer behavior insights can elevate engagement, boost satisfaction, and drive growth.
Bill Quiseng
OCTOBER 3, 2024
In their book, The Experience Economy, Joseph Pine and James Gilmore define that “Work is theater and every business a stage.” If you were an actor delivering a great live theatrical performance, the audience becomes wrapped up in the experience and as they walk out of the theater, they are telling their friends that it was the best thing that they’ve enjoyed in a long time.
Advertiser: ZoomInfo
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
Beyond Philosophy
OCTOBER 3, 2024
Learn more about Colin Shaw : Join over 85,000 people on our LinkedIn Newsletter list or visit our website for more great podcast episodes. Listen to the podcast: One of our podcast listeners has a pickle. Claire Dunwood wrote to us to say she felt that her customers’ expectations consistently rise, and managing them is challenging in that she now has fewer resources to devote to them.
CXDNA Update brings together the best content for customer experience professionals from the widest variety of industry thought leaders.
CSM Magazine
OCTOBER 3, 2024
Every year, the first week of October marks an important celebration that resonates across industries—Customer Service Week. Customer Service Week is a dedicated time for organizations to recognize the critical role that customer service professionals play in improving customer experiences and ensuring business success. This year’s celebration takes place 7 – 11 October It serves as a reminder that exceptional service is not just a department but the heartbeat of any thriving company.
SurveySensum
OCTOBER 3, 2024
Are you struggling to make your website perform better and attract more visitors? Well, you’re not alone. Many businesses look out for website optimization tools to optimize their website. These tools help you enhance various aspects of your website, such as SEO, user experience, page load speed, conversion rates, and more. But how do you know which tool is best for your business?
CSM Magazine
OCTOBER 3, 2024
Did you know that increasing customer retention rates by just 5% can boost your profits by up to 125%? That’s according to a well-known study by Bain & Company. The significance of cultivating customer relationships becomes very clear when you consider the numbers. Existing customers are worth their weight in gold. So what’s the secret to making this happen?
Gainsight
OCTOBER 3, 2024
In today’s business environment, everything is fast-paced, customers are always on, and teams are strapped for resources. Plus, even if organizations had the resources to spend on headcount, throwing more people at their customer success problems simply doesn’t scale well. As businesses expand and customer bases grow, relying solely on traditional, high-touch customer success models becomes increasingly unsustainable.
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Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.
Provide Support
OCTOBER 3, 2024
Training live chat agents to be efficient during chats is not an easy task. However, with powerful live chat service you can train the team of customer service super stars.
Gainsight
OCTOBER 3, 2024
In today’s business environment, everything is fast-paced, customers are always on, and teams are strapped for resources. Plus, even if organizations had the resources to spend on headcount, throwing more people at their customer success problems simply doesn’t scale well. As businesses expand and customer bases grow, relying solely on traditional, high-touch customer success models becomes increasingly unsustainable.
CSM Magazine
OCTOBER 3, 2024
The Philippines’ outsourcing industry, expected to reach $38 billion in revenue this year, is rapidly adopting AI ‘copilots’ to assist human operators in tasks like summarizing customer interactions and providing contextual responses in real time. Despite the industry’s growth, concerns arise over potential job losses as AI technology advances, with estimates suggesting up to 300,000 BPO jobs in the Philippines could be replaced by AI within five years.
Brandwatch CX
OCTOBER 3, 2024
Limited edition products and rare items are hot on the market right now. Here's how to manufacture rarity to boost sales.
Advertiser: ZoomInfo
ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!
Help Scout
OCTOBER 3, 2024
Help Scout to expand its reach through TD SYNNEX's extensive global reseller network, making it easier for more businesses to discover and adopt Help Scout's powerful customer communication platform.
Brandwatch CX
OCTOBER 3, 2024
Limited edition products and rare items are hot on the market right now. Here's how to manufacture rarity to boost sales.
Calabrio
OCTOBER 3, 2024
Analytics Using data to set goals: Lessons from Klaus Bang, the Danish Viking and WFM ninja Share Klaus Bang, fondly known as the Danish WFM Ninja, has spent years honing his skills in Workforce Management (WFM). As Senior Workforce Manager at Alm. Brand Group , Denmarks second-largest non-life insurance company, Klaus has a knack for using data to set precise goals and enhance contact centre operations.
Strativity
OCTOBER 3, 2024
The post The Science of Implicit Responses: Feelings First, Thoughts Later appeared first on Material.
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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.
Calabrio
OCTOBER 3, 2024
Analytics Daten nutzen, um Ziele zu setzen: Lektionen von Klaus Bang, dem dnischen Wikinger und WFM-Ninja Vorsprung Share Klaus Bang, der liebevoll als dnischer WFM-Ninja bezeichnet wird, hat jahrelang an seinen Fhigkeiten im Bereich Workforce Management (WFM) gefeilt. Als Senior Workforce Manager bei Alm. Marke Gruppe Bei der zweitgrten dnischen Nicht-Lebensversicherungsgesellschaft hat Klaus ein Hndchen fr die Nutzung von Daten, um przise Ziele zu setzen und die Ablufe im Kontaktzentrum zu ver
5CA
OCTOBER 3, 2024
As October marks Cybersecurity Awareness Month, it’s the perfect time to dive deeper into the critical issue of remote work environments. With employees spread across the entire globe, 5CA has been at the forefront of a global work-from-home model, making security our top priority. Operating in such a vast and decentralized setup comes with unique challenges, especially since most of our employees rely on personal devices for their day-to-day tasks.
Calabrio
OCTOBER 3, 2024
Analytics Utiliser les donnes pour fixer des objectifs : Les leons de Klaus Bang, le Viking danois et ninja du WFM Sautez en avant Share Klaus Bang, plus connu sous le nom de “Ninja danois de la gestion du personnel”, a pass des annes perfectionner ses comptences en matire de gestion du personnel. En tant que gestionnaire principal du personnel Alm.
Forrester's Customer Insights
OCTOBER 3, 2024
David Bowie’s classic song "Golden Years" tells us to “look at that sky, life's begun.” But retirement’s “golden years” are looking less golden for Americans. Forrester data indicates that many Americans are willing to work past the age of retirement, or even work a part-time job in retirement to supplement their income.
Advertiser: ZoomInfo
As prospects define their problem, search for solutions, and even change jobs, they are generating high-value signals that the best go-to-market teams can leverage to close more deals. This is where signal-based selling comes into play. ZoomInfo CEO Henry Schuck recently broke down specific ways to put four key buying signals into action with the experts from 30 Minutes to President’s Club.
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