InMoment XI
OCTOBER 3, 2024
Did you know that customer acquisition costs have risen by over 200% over the last 10 years? It is increasingly expensive and difficult to improve customer acquisition, which means that it is just as important to keep your current customers happy. Focusing on customer retention will help your organization reduce costs and increase revenue. What Is Customer Retention?
Bill Quiseng
OCTOBER 3, 2024
In their book, The Experience Economy, Joseph Pine and James Gilmore define that “Work is theater and every business a stage.” If you were an actor delivering a great live theatrical performance, the audience becomes wrapped up in the experience and as they walk out of the theater, they are telling their friends that it was the best thing that they’ve enjoyed in a long time.
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Beyond Philosophy
OCTOBER 3, 2024
Learn more about Colin Shaw : Join over 85,000 people on our LinkedIn Newsletter list or visit our website for more great podcast episodes. Listen to the podcast: One of our podcast listeners has a pickle. Claire Dunwood wrote to us to say she felt that her customers’ expectations consistently rise, and managing them is challenging in that she now has fewer resources to devote to them.
delighted
OCTOBER 3, 2024
Ecommerce trends significantly influence online shopping, affecting everything from where potential customers discover your products or services to how they engage with your brand. Understanding these emerging trends can help you pinpoint areas of your strategy that may need updates to remain competitive. From artificial intelligence to augmented reality, social media shopping to subscriptions, here are the 10 trends shaping online retail right now: Artificial intelligence is transforming the on
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Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.
Blueshift
OCTOBER 3, 2024
By harnessing the power of interaction data, companies can create more tailored, meaningful experiences that resonate with their audience. This blog will explore how adapting LLMs using customer behavior insights can elevate engagement, boost satisfaction, and drive growth.
CXDNA Update brings together the best content for customer experience professionals from the widest variety of industry thought leaders.
CSM Magazine
OCTOBER 3, 2024
Every year, the first week of October marks an important celebration that resonates across industries—Customer Service Week. Customer Service Week is a dedicated time for organizations to recognize the critical role that customer service professionals play in improving customer experiences and ensuring business success. This year’s celebration takes place 7 – 11 October It serves as a reminder that exceptional service is not just a department but the heartbeat of any thriving company.
SurveySensum
OCTOBER 3, 2024
Are you struggling to make your website perform better and attract more visitors? Well, you’re not alone. Many businesses look out for website optimization tools to optimize their website. These tools help you enhance various aspects of your website, such as SEO, user experience, page load speed, conversion rates, and more. But how do you know which tool is best for your business?
CSM Magazine
OCTOBER 3, 2024
Did you know that increasing customer retention rates by just 5% can boost your profits by up to 125%? That’s according to a well-known study by Bain & Company. The significance of cultivating customer relationships becomes very clear when you consider the numbers. Existing customers are worth their weight in gold. So what’s the secret to making this happen?
Gainsight
OCTOBER 3, 2024
In today’s business environment, everything is fast-paced, customers are always on, and teams are strapped for resources. Plus, even if organizations had the resources to spend on headcount, throwing more people at their customer success problems simply doesn’t scale well. As businesses expand and customer bases grow, relying solely on traditional, high-touch customer success models becomes increasingly unsustainable.
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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.
CSM Magazine
OCTOBER 3, 2024
The Philippines’ outsourcing industry, expected to reach $38 billion in revenue this year, is rapidly adopting AI ‘copilots’ to assist human operators in tasks like summarizing customer interactions and providing contextual responses in real time. Despite the industry’s growth, concerns arise over potential job losses as AI technology advances, with estimates suggesting up to 300,000 BPO jobs in the Philippines could be replaced by AI within five years.
Gainsight
OCTOBER 3, 2024
In today’s business environment, everything is fast-paced, customers are always on, and teams are strapped for resources. Plus, even if organizations had the resources to spend on headcount, throwing more people at their customer success problems simply doesn’t scale well. As businesses expand and customer bases grow, relying solely on traditional, high-touch customer success models becomes increasingly unsustainable.
Provide Support
OCTOBER 3, 2024
Training live chat agents to be efficient during chats is not an easy task. However, with powerful live chat service you can train the team of customer service super stars.
Brandwatch CX
OCTOBER 3, 2024
Limited edition products and rare items are hot on the market right now. Here's how to manufacture rarity to boost sales.
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The annual Cognition virtual conference is back on October 16, and this year it’s FREE! You’ll enjoy: Inspiring Keynotes from top learning industry leaders, providing fresh perspectives to help you outperform the competition. Hands-on, Skill-Building Sessions to elevate your growth, retention, and product adoption strategies. Exclusive First Look at the latest innovations from Thought Industries, empowering you with tools to grow faster.
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Help Scout
OCTOBER 3, 2024
Help Scout to expand its reach through TD SYNNEX's extensive global reseller network, making it easier for more businesses to discover and adopt Help Scout's powerful customer communication platform.
Brandwatch CX
OCTOBER 3, 2024
Limited edition products and rare items are hot on the market right now. Here's how to manufacture rarity to boost sales.
5CA
OCTOBER 3, 2024
As October marks Cybersecurity Awareness Month, it’s the perfect time to dive deeper into the critical issue of remote work environments. With employees spread across the entire globe, 5CA has been at the forefront of a global work-from-home model, making security our top priority. Operating in such a vast and decentralized setup comes with unique challenges, especially since most of our employees rely on personal devices for their day-to-day tasks.
Strativity
OCTOBER 3, 2024
The post The Science of Implicit Responses: Feelings First, Thoughts Later appeared first on Material.
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Customers expect to be able to interact with your organization whenever and however they want. They also expect your agents to have insights into their journeys so that they don’t have to repeat themselves as they move through various channels. And, if they’re not able to, they just might find one of your competitors who will offer the flexibility they are looking for.
Forrester's Customer Insights
OCTOBER 3, 2024
David Bowie’s classic song "Golden Years" tells us to “look at that sky, life's begun.” But retirement’s “golden years” are looking less golden for Americans. Forrester data indicates that many Americans are willing to work past the age of retirement, or even work a part-time job in retirement to supplement their income.
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