InMoment XI
OCTOBER 4, 2024
A customer’s experience doesn’t start and end with purchasing your product or service. It’s a journey encompassing every point of interaction with your brand, from the initial awareness to leaving an online review. Managing this experience through a customer-centric approach can help businesses strengthen their customer relationships for long-term success.
Beyond Philosophy
OCTOBER 4, 2024
One of the benefits of being in business and academia for years is that we have a lot of experience running workshops. This episode is a brain dump of all the stuff you won’t learn in a book but is critical to the successful outcome of your program. The first and perhaps most critical step is breaking the ice. By setting a relaxed and open tone, you ease participants into the session, ensuring they’re ready to engage.
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Calabrio
OCTOBER 4, 2024
Analytics Why Manual Quality Management is Falling Behind (and what to do about it) Share The Quality Management (QM) landscape is undergoing a rapid transformation as delivering exceptional customer experiences (CX) has become a defining factor of business success. Contact centers are at the heart of this challenge. But without the right the tools to respond to todays fast-evolving demands, they can also quickly become part of the problem, rather than a crucial source of solutions.
CSM Magazine
OCTOBER 4, 2024
The casino industry is one of excitement, entertainment, and creating an unforgettable experience for its guests. In New Jersey, casinos are not about wagering; instead, every decision is driven by the core issue of customer satisfaction. Indeed, ensuring that patrons leave with a smile is key to long-term success in this highly competitive environment where each casino hopes to be the number one choice for gamblers and tourists alike.
Advertiser: ZoomInfo
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
SurveySensum
OCTOBER 4, 2024
How are you staying on top of feedback coming from all your sources? Your customers’ feedback is flowing in from multiple sources – email, social media reviews, live chat interactions, in-store interactions, etc. Managing such a vast amount of data and taking action can be challenging and overwhelming. And without a proper and streamlined system in place feedback gets lost, the sentiment goes unnoticed, and opportunities to improve get overlooked.
CXDNA Update brings together the best content for customer experience professionals from the widest variety of industry thought leaders.
ChurnZero
OCTOBER 4, 2024
Everyone knows a CS leader who stands out from the competition. But what playbooks, strategies and techniques do the best customer success leaders have in common – and what do they prioritize to help their teams succeed? Peter Armaly, a seasoned CS leader, principal at Valuize , and author of Mastering Customer Success , recently dove into this topic for our recent webinar, exploring the most effective strategies of the top CS leaders and why they work, how they help their teams through ro
CSM Magazine
OCTOBER 4, 2024
Exceptional customer service has historically been linked with high levels of human interaction. The more frequent dealings with a person, in real life or over the phone, the higher the perception of great service. Here we’ll ask why this might be an outdated notion. Many industries have naturally adapted to a “human-less” interface and even enhanced their quality of customer service in the process.
Gainsight
OCTOBER 4, 2024
As a customer success (CS) leader, I’ve witnessed firsthand the transformative power of artificial intelligence in our industry. The rapid evolution of AI technology is reshaping how we engage with customers, manage our teams, and drive business growth. Without further ado, here’s my perspective on how AI is becoming a crucial competitive differentiator in customer success. 1.
Happy or Not
OCTOBER 4, 2024
With Gartner reporting that over 80% of organizations expect to compete mainly based on Customer Experience , PwC fin ding that c onsumers will pay a 16% price premium for a great customer experience and 97% of consumers telling Forbes that customer service is crucial for brand loyalty , having the right tools to ensure that great experience is absolutely critical to the survival of many businesses.
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Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.
Help Scout
OCTOBER 4, 2024
Learn all about AI ticket routing, the pros and cons of using it, and some suggestions on how to determine if it’s the right fit for your support team.
Calabrio
OCTOBER 4, 2024
Analytics Warum das manuelle Qualittsmanagement ins Hintertreffen gert (und was man dagegen tun kann) Vorsprung Share Die Landschaft des Qualittsmanagements (QM) befindet sich in einem rasanten Wandel, da die Bereitstellung auergewhnlicher Kundenerlebnisse (CX) zu einem entscheidenden Faktor fr den Geschftserfolg geworden ist. Die Kontaktzentren stehen im Mittelpunkt dieser Herausforderung.
Uplight
OCTOBER 4, 2024
Cooler weather is here, and the energy events season is in full swing. We hope to connect with you this fall at one of these upcoming events. E Source Forum October 8-11, 2024 – Denver, CO Uplight is a proud sponsor, speaker, and exhibitor at this year’s E Source Forum! Connect with us in Denver Read More The post Catch Uplight at Industry Events This Fall!
Calabrio
OCTOBER 4, 2024
Analytics Pourquoi la gestion manuelle de la qualit prend du retard (et ce qu’il faut faire) Sautez en avant Share Le paysage de la gestion de la qualit (QM) subit une transformation rapide, car la fourniture d’expriences client exceptionnelles est devenue un facteur dterminant de la russite des entreprises. Les centres de contact sont au cur de ce dfi.
Advertiser: ZoomInfo
ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!
Forrester's Customer Insights
OCTOBER 4, 2024
In the competitive B2B landscape, above-average growth is a common ambition, yet many businesses fail to achieve this objective. According to Forrester’s State Of Customer Obsession Survey, 2024, 83% of B2B decision-makers set meeting commercial growth targets as a top priority. However, only 24% are outpacing their industry’s average growth. The underlying issue?
2020 Research
OCTOBER 4, 2024
Key Takeaways Seven of the 15 young male voters interviewed were leaning toward Kamala Harris, while eight of them were leaning toward Trump. Half of the Trump supporters said they like their candidate, while the other half are opposed to voting for Harris. In contrast, more than one of the Harris supporters saw voting for her as “the lesser of two evils.
Forrester's Customer Insights
OCTOBER 4, 2024
AI agents are getting a lot of buzz. They featured in Forrester’s Top 10 Emerging Technologies for 2024, bagged the keynote spot at Salesforce’s conference, and have allegedly triggered an arms race between OpenAI and big tech companies. What, exactly, are AI agents?
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