InMoment XI
OCTOBER 4, 2024
A customer’s experience doesn’t start and end with purchasing your product or service. It’s a journey encompassing every point of interaction with your brand, from the initial awareness to leaving an online review. Managing this experience through a customer-centric approach can help businesses strengthen their customer relationships for long-term success.
Beyond Philosophy
OCTOBER 4, 2024
One of the benefits of being in business and academia for years is that we have a lot of experience running workshops. This episode is a brain dump of all the stuff you won’t learn in a book but is critical to the successful outcome of your program. The first and perhaps most critical step is breaking the ice. By setting a relaxed and open tone, you ease participants into the session, ensuring they’re ready to engage.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
CSM Magazine
OCTOBER 4, 2024
The casino industry is one of excitement, entertainment, and creating an unforgettable experience for its guests. In New Jersey, casinos are not about wagering; instead, every decision is driven by the core issue of customer satisfaction. Indeed, ensuring that patrons leave with a smile is key to long-term success in this highly competitive environment where each casino hopes to be the number one choice for gamblers and tourists alike.
ChurnZero
OCTOBER 4, 2024
Everyone knows a CS leader who stands out from the competition. But what playbooks, strategies and techniques do the best customer success leaders have in common – and what do they prioritize to help their teams succeed? Peter Armaly, a seasoned CS leader, principal at Valuize , and author of Mastering Customer Success , recently dove into this topic for our recent webinar, exploring the most effective strategies of the top CS leaders and why they work, how they help their teams through ro
Advertisement
This comprehensive report explores the evolving landscape of customer and business expectations, with five key trends that will help you understand your customers and stay ahead of the competition. Discover how your peers are implementing AI to improve customer experience with granular insights into their CX investments and specific AI use cases. For the first time, customers prefer digital channels when interacting with a business.
CSM Magazine
OCTOBER 4, 2024
Exceptional customer service has historically been linked with high levels of human interaction. The more frequent dealings with a person, in real life or over the phone, the higher the perception of great service. Here we’ll ask why this might be an outdated notion. Many industries have naturally adapted to a “human-less” interface and even enhanced their quality of customer service in the process.
CXDNA Update brings together the best content for customer experience professionals from the widest variety of industry thought leaders.
Help Scout
OCTOBER 4, 2024
Learn all about AI ticket routing, the pros and cons of using it, and some suggestions on how to determine if it’s the right fit for your support team.
Uplight
OCTOBER 4, 2024
Cooler weather is here, and the energy events season is in full swing. We hope to connect with you this fall at one of these upcoming events. E Source Forum October 8-11, 2024 – Denver, CO Uplight is a proud sponsor, speaker, and exhibitor at this year’s E Source Forum! Connect with us in Denver Read More The post Catch Uplight at Industry Events This Fall!
Forrester's Customer Insights
OCTOBER 4, 2024
AI agents are getting a lot of buzz. They featured in Forrester’s Top 10 Emerging Technologies for 2024, bagged the keynote spot at Salesforce’s conference, and have allegedly triggered an arms race between OpenAI and big tech companies. What, exactly, are AI agents?
Happy or Not
OCTOBER 4, 2024
With Gartner reporting that over 80% of organizations expect to compete mainly based on Customer Experience , PwC fin ding that c onsumers will pay a 16% price premium for a great customer experience and 97% of consumers telling Forbes that customer service is crucial for brand loyalty , having the right tools to ensure that great experience is absolutely critical to the survival of many businesses.
Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions
Are you still manually reviewing calls? 🤔 It's time for a change! The traditional method of manual call monitoring is no longer cutting it in today's fast-paced call center environment. Industry experts Angie Kronlage and April Wiita from Working Solutions are here to explore the power of innovative automation to revolutionize outdated call review processes!
Forrester's Customer Insights
OCTOBER 4, 2024
In the competitive B2B landscape, above-average growth is a common ambition, yet many businesses fail to achieve this objective. According to Forrester’s State Of Customer Obsession Survey, 2024, 83% of B2B decision-makers set meeting commercial growth targets as a top priority. However, only 24% are outpacing their industry’s average growth. The underlying issue?
SurveySensum
OCTOBER 4, 2024
How are you staying on top of feedback coming from all your sources? Your customers’ feedback is flowing in from multiple sources – email, social media reviews, live chat interactions, in-store interactions, etc. Managing such a vast amount of data and taking action can be challenging and overwhelming. And without a proper and streamlined system in place feedback gets lost, the sentiment goes unnoticed, and opportunities to improve get overlooked.
Expert insights. Personalized for you.
260 
Let's personalize your content