Fri.Jul 26, 2024

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Enhance Your Brand Image with Top Reputation Management Services

InMoment XI

Brand reputation has become increasingly important in the digital age, one bad review or negative comment can spread like wildfire, potentially tarnishing your brand’s image. That’s where reputation management services come into play. In this blog, we’ll explore what reputation management services are, why they are crucial for your business, and the key features to look for when choosing an online reputation management service provider.

Brands 195
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Unleash the Amazing Power of Mental Models to Decode Customer Behavior: Master Class Part 8: Unlocking the Psychology of Customer Experience

Beyond Philosophy

Did you ever have an imaginary friend? If so, you already have a leg up on this week’s episode. Chances are you created a mental model of your imaginary friend and could predict with 100 percent accuracy how they might react to a given situation. A mental model is a detailed creation of an imaginary customer that helps you determine how a real-life customer might react to a given situation.

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Learn How Optimove Empowers Betway Group to Boost Retention Marketing, Real-Time Interactions, and Customer Engagement

Optimove

The post Learn How Optimove Empowers Betway Group to Boost Retention Marketing, Real-Time Interactions, and Customer Engagement appeared first on Optimove.

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Boost Customer Loyalty with These 10 Techniques

Ann Michaels and Associates

Creating a customer-centric business involves putting the needs and experiences of customers at the forefront of all business decisions. Here are ten ways to make your business more customer-centric: Understand Your Customers: Conduct regular market research and customer surveys to understand their needs, preferences, and pain points. Develop detailed customer personas to better tailor your products, services, and marketing efforts.

Loyalty 52
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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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NPS Impact on Revenue: From Loyalty to Business Growth

Zonka Feedback

In today's competitive market, enterprises constantly seek ways to drive revenue growth. Despite investments in product development and marketing, many still struggle with customer retention and loyalty. The solution? Leveraging the Net Promoter Score.

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The Future of Lottery and CRM with Scientific Games

Optimove

Optimove ensures marketing starts with the customer and not campaign/product. Customer-led marketing delivers brands an average increase of 33% in CLTV.

Brands 76
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Healthcare Surveys: Unlocking Patient Insights to Enhance Care

Zonka Feedback

Healthcare surveys have become an indispensable tool for healthcare providers, ranging from large hospital networks to small clinic owners. According to a Press Ganey report, healthcare organizations that actively collect and act on patient feedback see an average increase in patient satisfaction scores by 10%. These surveys capture valuable feedback from patients, providing insights into their experiences and expectations, which are crucial for identifying areas of improvement, enhancing patien

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Google Chief Strategist and Optimove CEO Discuss How Shortsighted Marketing Erodes Profit

Optimove

Optimove ensures marketing starts with the customer and not campaign/product. Customer-led marketing delivers brands an average increase of 33% in CLTV.

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The CrowdStrike Moment Calls For A Redefinition Of Business Resilience

Forrester's Customer Insights

Crises such as the one triggered by CrowdStrike's global outage shine a bright light on many aspects of business and technology. Our new report provides a thorough overview of recommended actions for tech leaders as they face the unfolding long-term repercussions.

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2024 State of Customer Education Report

Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.

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Break Your Addiction to Over-Generosity in Marketing

Optimove

Optimove ensures marketing starts with the customer and not campaign/product. Customer-led marketing delivers brands an average increase of 33% in CLTV.

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RevOps and AI: The Cobbler’s Children Need Shoes Too

Forrester's Customer Insights

Generative AI is already widely adopted in B2B marketing across a range of applications, often deployed by Revenue Operations teams on behalf of the wider revenue ecosystem. How should revops teams themselves use AI though to maximise their own efficiency and performance?

B2B 34
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Unlocking Your Marketing Multipotentiality with Optimove CEO, Pini Yakuel

Optimove

Optimove ensures marketing starts with the customer and not campaign/product. Customer-led marketing delivers brands an average increase of 33% in CLTV.

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Redefining Industry: China’s Leap into GenAI-Driven Manufacturing Excellence

Forrester's Customer Insights

In the rapidly evolving landscape of smart manufacturing, Generative AI (GenAI) is driving a shift in industry standards and operating models. In China, this emerging technology is enabling leading manufacturing firms to enhance their innovation and efficiency, positioning them as key players on the global stage.

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The GTM Intelligence Era: ZoomInfo 2025 Customer Impact Report

ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!

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What are Smart Forms? Types, Benefits and A Guide to Creating One

SurveySparrow

Smart forms take away the slightest effort from your data collection process! Imagine the time when there were no online data collection tools ! Isn’t even the thought of being stuck within a pile of documents itself tiring? Knowing your way through digital forms is a must now. But I’m pretty sure, it can be confusing for some of us (and, that’s quite normal.

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The Swing Voter Project, July 2024: Florida

2020 Research

Key Takeaways Before Biden stepped down, Florida voters had strong opinions on the issue, with most calling for the president to withdraw from the 2024 election. The focus group participants revealed who they would vote in a multi-candidate race. The voters also talked about why they would support Vice President Kamala Harris and if they think she’s ready to become president.

2024 59