Playvox

MARCH 21, 2024

Let’s face it — no one contacts your contact center to tell the person who answers the phone, text, or chat to tell your organization that they love your brand, service, or product. Most interactions that contact center agents have daily are to solve a problem or issue, adjust a payment, or ask a clarifying question. When customer interactions are the heartbeat of business operations, one crucial factor often takes center stage – agent morale.

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Contact Center Multi-Channel Social Media Customer Service Representative 90

TechSee

MARCH 21, 2024

Over the last 12 months, our new AI-powered streamlined fiber customer installation solution has helped leading telecoms across North America automate millions of self-installs. boosting success rates while saving millions in call avoidance and dispatch costs. By popular demand, we are now offering this AI-automated guided flow as a packaged solution.

Contact Center 124

Contact Center Customer Satisfaction Download Demo 124

Beyond Philosophy

MARCH 21, 2024

Learn more about Colin Shaw : Join over 80,000 people on our LinkedIn Newsletter list or visit our website for more great podcast episodes. Listen to the podcast: Sometimes, things go wrong despite your best efforts. This situation happens everywhere. Even the most well-managed companies will have things go wrong. So, it’s not a matter of if but when regarding a customer crisis.

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Telecommunications Customer Relationships Communication Workshop 78

TechSee

MARCH 21, 2024

Over the last 12 months, our new AI-powered streamlined fiber customer installation solution has helped leading telecoms across North America automate millions of self-installs. boosting success rates while saving millions in call avoidance and dispatch costs. By popular demand, we are now offering this AI-automated guided flow as a packaged solution.

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Contact Center Customer Satisfaction Download Demo 109

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Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.

2024

BirdEye

MARCH 21, 2024

Everyone is on Twitter (currently X), making it crucial to step up your Twitter game. A recent Birdeye study revealed that nearly 49% of businesses include Twitter marketing in their social media strategy. However, generating strong impressions on the platform can be an uphill battle with frequent algorithm changes. But we have an insider secret to share – knowing the best times to post on Twitter can give you a significant competitive edge.

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Social Media Automotive Healthcare Hospitality 59

Magellan Solutions

MARCH 21, 2024

Have you ever wondered why data accuracy is essential? One mistake can ruin plans. Imagine leaving a US$3.1 trillion pile of cash on the table—that’s essentially what businesses across America do annually by tolerating inaccurate data. Faulty data is a critical error that no company can overlook. It leads to confusion, waste, risks, and disaster.

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CSM Magazine

MARCH 21, 2024

“Sorry for the inconvenience” is a tried-and-true phrase, but it can sometimes feel overused or insincere if not delivered well. Here are 50 alternative ways to express your apologies and show customers that you truly care about their experience. 50 Alternatives to “Sorry for the Inconvenience” We sincerely apologize for any trouble we’ve caused.

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Customer Experience Customers Article Customer Service 52

Zonka Feedback

MARCH 21, 2024

Companies worldwide are harnessing automation technology to streamline operations, minimize human errors, and save valuable time in delivering exceptional service. From AI-powered chatbots handling customer inquiries round-the-clock to automated email campaigns tailored to individual preferences, the possibilities are endless.

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Customer Experience Customers Technology 59

Genroe

MARCH 21, 2024

Unlock the power of customer feedback analysis! Learn the best methods and tools to drive growth and success. The post The Ultimate Guide to Customer Feedback Analysis: Strategies, Tools & Best Practices appeared first on Genroe | Customer Experience | Net Promoter Score.

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Net Promoter Score Feedback Customers Customer Experience 52

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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.

Voice of Customer

Gainsight

MARCH 21, 2024

What do Miley Cyrus and artificial intelligence have in common? Well, at times it can feel like deciding how you utilize the power of artificial intelligence for your organization is “The Climb.” It’s not always an easy journey, but one that will be worthwhile. In a recent webinar, Strategic CX in Action: How Tricentis Leverages AI for Customer Success and Support Alignment , Somya Kapoor, CEO and Co-founder, TheLoops, and Genady Rashkovan, VP of Global Support, Tricentis, discussed the role of

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Forrester's Customer Insights

MARCH 21, 2024

What’s the lawsuit about? The United States Department of Justice has announced an antitrust lawsuit against Apple. Antitrust action against companies is intended to thwart monopolistic behavior that a government believes impedes competition and hurts consumers.

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Government Consumers Marketing B2C 34

The DiJulius Group

MARCH 21, 2024

CNBC reports in an article, How Walmart, Delta, Chevron and Starbucks are using AI to monitor employee messages, there is a strong likelihood that artificial intelligence is scrutinizing your communications on platforms like Slack, Microsoft Teams, Zoom, and similar apps. Major corporations like Walmart, Delta Air Lines, T-Mobile, Chevron, Starbucks, Nestle, and AstraZeneca, have enlisted.

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Communication Article Contact Center Call Center 82

Forrester's Customer Insights

MARCH 21, 2024

Read insights from Principal Analyst Emily Pfeiffer and Senior Research Associate Delilah Gonzalez on how quality data powers commerce search experiences.

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Insights Omnichannel Consumers Retail 34

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The annual Cognition virtual conference is back on October 16, and this year it’s FREE! You’ll enjoy: Inspiring Keynotes from top learning industry leaders, providing fresh perspectives to help you outperform the competition. Hands-on, Skill-Building Sessions to elevate your growth, retention, and product adoption strategies. Exclusive First Look at the latest innovations from Thought Industries, empowering you with tools to grow faster.

2024

Strativity

MARCH 21, 2024

The post A Multi-Pack of Relevance: How to Capture Your Customers’ Attention and Deliver Value in a Fragmented Marketplace appeared first on Material.

Customers 59

Customers 59

Forrester's Customer Insights

MARCH 21, 2024

As we outlined in previous research, Generative AI assistants known as TuringBots can serve as powerful tools to address some of the broader software development challenges. Specifically they help to automate a wide range of tasks throughout the software development life cycle (SDLC).

Technology 57

Technology Customers 57

Strativity

MARCH 21, 2024

The post Using Social Analytics for Rapid UX Insights appeared first on Material.

Insights 52

Insights 52

Uplight

MARCH 21, 2024

Now that I’ve attended my first SXSW conference, I feel fully entitled, and maybe cool enough, to just call it “SX” or “South-By.” I’ll try not to let it go to my head. As a brand marketer, SXSW has been a “bucket list” conference for me for many years. My ticket got punched this year, Read More The post SXSW: Musings from “South-By” and Uplight’s Debut with Duke Energy and GM appeared first on Uplight.

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Brands Marketing Insights 52

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Customers expect to be able to interact with your organization whenever and however they want. They also expect your agents to have insights into their journeys so that they don’t have to repeat themselves as they move through various channels. And, if they’re not able to, they just might find one of your competitors who will offer the flexibility they are looking for.

White Paper

Strativity

MARCH 21, 2024

The post A Multi-Pack of Relevance: How to Capture Your Customers’ Attention and Deliver Value in a Fragmented Marketplace appeared first on Material.

Customers 52

Customers 52

CSM Magazine

MARCH 21, 2024

In today’s online world, ad blockers have become a common tool for improving browsing experiences by eliminating intrusive advertisements. However, while ad blockers offer undeniable benefits, they also raise several safety concerns that users should be aware of. This blog post aims to shed light on the potential risks associated with using ad blockers and provide valuable insights to help you navigate this complex topic.

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Advertising User Experience Reference Financial 52

Strativity

MARCH 21, 2024

The post Using Social Analytics for Rapid UX Insights appeared first on Material.

Insights 52

Insights 52

Forrester's Customer Insights

MARCH 21, 2024

Right now, the hottest ticket in town might be Dune 2, but running a close second is SSE – the Security Services Edge which is a fancy acronym for cloud-delivered, user-focused security capabilities that protect the remote workforce.

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Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions

Are you still manually reviewing calls? 🤔 It's time for a change! The traditional method of manual call monitoring is no longer cutting it in today's fast-paced call center environment. Industry experts Angie Kronlage and April Wiita from Working Solutions are here to explore the power of innovative automation to revolutionize outdated call review processes!

Customer Experience

Forrester's Customer Insights

MARCH 21, 2024

In a bid to differentiate itself in the cloud market, Akamai unveiled its latest cloud offerings designed to be platform agnostic, cost-efficient, low-latency, and user-friendly. Akamai launched “Generalized Edge Compute (Gecko)” for companies looking to run workloads closer to users, devices, and data sources. Companies often do that to improve their user experience.

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User Experience Marketing Customers 34

Forrester's Customer Insights

MARCH 21, 2024

In the report, we also analyzed the key trends and drivers of the digital asset custody market, key tech supporting digital asset custody, the core capabilities of representative custody providers, and early good practices for integrating these solutions.

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