InMoment XI
NOVEMBER 14, 2024
With 64% of Internet users discovering brands via social media, getting your marketing on point is essential. From simple reviews to detailed threads, there is a lot of online activity from individuals worldwide. Some of this activity could be relevant to your brand and industry. It could be an Instagram Story featuring your product or a post complaining about your recent update.
Thematic
NOVEMBER 14, 2024
Analyzing customer sentiment helps you understand what your customers want, need, and feel. It can help you create better products, refine the customer experience, and boost brand loyalty. Organizations who understand their customers can make data-driven decisions that actually meet their needs. Yet understanding how to correctly analyze your customer feedback comes with its own set of challenges.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
ShepHyken
NOVEMBER 14, 2024
This week, we feature an article by Andy Watson, Senior Product Marketing Manager, Customer Experience at RingCentral. He shares how AI is transforming customer and employee experiences by enhancing efficiency, engagement, and satisfaction through generative AI, chatbots, and real-time support. The AI revolution is here—and it’s transforming how businesses interact with customers and support their employees.
CSM Magazine
NOVEMBER 14, 2024
In financial services, customer service isn’t just about addressing concerns; it’s about building lasting relationships. The advent of mobile apps has been transformative, turning smartphones into essential tools for improving these relationships. These apps provide a new edge in customer service, enhancing both interaction and satisfaction.
Advertisement
Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.
Gainsight
NOVEMBER 14, 2024
Every year at Pulse Europe , we recognize European industry leaders who have made significant contributions to the field of customer success (CS), driving innovation and transforming the way businesses engage with their customers. Without further ado, put your hands together for this year’s Pulse Europe GameChanger Award Winners! [Insert Photo from Awards] The Architect : Odido, Jason de Krijger The Architect Award recognizes the individual or team that has gone above and beyond to build a thriv
CXDNA Update brings together the best content for customer experience professionals from the widest variety of industry thought leaders.
Brandwatch CX
NOVEMBER 14, 2024
Discover effective tips to enhance engagement using Instagram carousels. Learn how to create captivating content that keeps your audience swiping!
CSM Magazine
NOVEMBER 14, 2024
Successful businesses thrive in part because of their customer service. Good customer service can build a brand’s reputation and help keep customers long-term. That said, maintaining high-quality customer service takes a lot of effort, and employees in this department are under pressure. Working in customer service brings unique emotional demands. You’re on the front lines, addressing concerns, solving problems, and often encountering high-stress interactions.
Forrester's Customer Insights
NOVEMBER 14, 2024
Most organizations lack one of the most critical elements of an accessibility program: direct feedback from people with disabilities.
CSM Magazine
NOVEMBER 14, 2024
Betzillo is a unique platform suitable for all types of players in the dynamic online gaming sector. The platform seeks to provide top-notch gaming through its user-friendly interface, wide array of games, as well as unmatched promotions which are very beneficial to the clients. 1. Diverse Game Selection An impressive library of games awaits players at Betzillo Australian casino with varied tastes.
Advertisement
Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.
The DiJulius Group
NOVEMBER 14, 2024
Turning Your Contact Center into a Relationship Center Dave Murray, VP of Consulting at The DiJulius Group, discusses three ways to turn your current contact center into a center focused on building and maintaining customer relationships. Here are the three things we need to focus on: Finding Negative Cues—Negative cues exist everywhere when it. Read Full Article The post 179: Turning Your Contact Center into a Relationship Center appeared first on The DiJulius Group.
CSM Magazine
NOVEMBER 14, 2024
Machine translation (MT) and human translators are two distinct approaches to the art of translation. MT is the process of using computer software to automatically translate text from one language to another, while human translators rely on their linguistic expertise, cultural knowledge, and interpretative skills to produce high-quality translations.
Help Scout
NOVEMBER 14, 2024
Six essential ticket handling best practices to streamline support, boost customer satisfaction, and empower your support team.
CSM Magazine
NOVEMBER 14, 2024
It’s an inalienable fact that people will rarely tell you when something is good but often tell you when it’s bad. That can be frustrating when you’re in the creative industry or when you’re working on yourself, but in business, it’s actually a good thing. Why? Customer feedback – when utilized correctly – is a great way of improving service, standards, and products and thus, increasing profits.
Advertisement
The annual Cognition virtual conference is back on October 16, and this year it’s FREE! You’ll enjoy: Inspiring Keynotes from top learning industry leaders, providing fresh perspectives to help you outperform the competition. Hands-on, Skill-Building Sessions to elevate your growth, retention, and product adoption strategies. Exclusive First Look at the latest innovations from Thought Industries, empowering you with tools to grow faster.
.png)
Brandwatch CX
NOVEMBER 14, 2024
Discover effective strategies to enhance your visibility on the Instagram Explore page and attract more followers. Read the article for practical tips.
Forrester's Customer Insights
NOVEMBER 14, 2024
B2B buying continues to evolve at warp speed — but marketers, sellers, and product professionals can take control. Learn what’s on tap for Forrester’s most experiential B2B Summit yet.
Brandwatch CX
NOVEMBER 14, 2024
Discover essential tips for creating a memorable X handle that stands out and reflects your brand. Read our article for expert advice.
Forrester's Customer Insights
NOVEMBER 14, 2024
Cybersecurity platform provider CrowdStrike announced plans to acquire Adaptive Shield, a SaaS security posture management (SSPM) vendor. Some sources reported the purchase price to be around $300 million.
Advertisement
Customers expect to be able to interact with your organization whenever and however they want. They also expect your agents to have insights into their journeys so that they don’t have to repeat themselves as they move through various channels. And, if they’re not able to, they just might find one of your competitors who will offer the flexibility they are looking for.
Forrester's Customer Insights
NOVEMBER 14, 2024
Learn more about the security strategies that helped Schneider Electric win this year’s Security & Risk Enterprise Leadership Award, which recognizes organizations that have transformed their security, privacy, and risk management functions.
Forrester's Customer Insights
NOVEMBER 14, 2024
Learn how Forrester’s Continuous Risk Management Model can replace outdated risk management methods in this preview of a session at the upcoming Security & Risk Summit.
Forrester's Customer Insights
NOVEMBER 14, 2024
The Forrester Wave: Point-of-Service Solutions, Q4 2024 is now live!
Expert insights. Personalized for you.
195 
Let's personalize your content