SurveySensum

JUNE 10, 2024

Why did Mark give the score ‘5’ on your CSAT survey? What Rachel disliked about the customer service? Open-ended survey questions are the key to answering these questions! Open-ended survey questions are your gateway to rich, detailed insights directly from your respondents. Unlike closed-ended questions that restrict answers to predefined options, open ended survey questions give participants the freedom to express their thoughts, feelings, and experiences in their own words.

Demo 52

Demo Insights Feedback Net Promoter Score 52

Provide Support

JUNE 10, 2024

Meticulously crafted canned responses open the door to effectiveness and efficiency in your customer service operations. Find out how to use them.

Customer Service 70

Customer Service Customers Article 70

Braze

JUNE 10, 2024

Discover the top reasons why push notifications are important and how to effectively leverage mobile and web push as part of a cross-channel customer engagement strategy.

Customer Engagement 59

Customer Engagement Engagement Customers 59

CSM Magazine

JUNE 10, 2024

Nowadays, new casinos are coming out all the time and populating an already very popular betting sector and sometimes finding the right casino can be a challenge with all the new ones popping up. When looking for the right casino you should follow strict criteria to make sure the casino that you use is safe and fun enough for your needs. There are a lot of sites offering players the best online slots but they are unsafe and can’t help you in your times of need, this is a massive problem fo

Customer Service 52

Customer Service Multi-Channel Customers Communication 52

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This comprehensive report explores the evolving landscape of customer and business expectations, with five key trends that will help you understand your customers and stay ahead of the competition. Discover how your peers are implementing AI to improve customer experience with granular insights into their CX investments and specific AI use cases. For the first time, customers prefer digital channels when interacting with a business.

Customer Experience

Brandwatch CX

JUNE 10, 2024

We dive into the world of Blackpink with mind-blowing facts and stats, and why brands should work with them.

Brands 105

Brands 105

Brandwatch CX

JUNE 10, 2024

We dive into the world of Blackpink with mind-blowing facts and stats, and why brands should work with them.

Brands 96

Brands 96

Uplight

JUNE 10, 2024

As an individual homeowner or renter, it’s often tough to know how to impact climate change, with personal choices feeling small in comparison to the magnitude of the problem. Yet in aggregate, our actions add up. Residential energy usage makes up a whopping one-fifth of greenhouse gas emissions in the United States. As energy providers, Read More The post What is Old is New: Using HERs to Get Customers Off the Sidelines appeared first on Uplight.

Customers 59

Customers 59

Forrester's Customer Insights

JUNE 10, 2024

InfoSecurity, once known as the RSA of Europe, annually brings together around 20,000 and 500 exhibitors to share knowledge in over 200 sessions, network and showcase the latest solutions.

2024 62

2024 Travel Marketing 62

West Monroe

JUNE 10, 2024

As growth slows and enterprise values fall for many in the high-tech industry following the post-COVID boom, software companies must increasingly focus on maintaining and expanding margins. The need for efficient growth at scale requires fundamental changes beyond traditional cost reduction measures such as pausing hiring, reducing unnecessary spend, and halting initiatives.

Metrics 40

Metrics Financial Measurement Innovation 40

Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions

Are you still manually reviewing calls? 🤔 It's time for a change! The traditional method of manual call monitoring is no longer cutting it in today's fast-paced call center environment. Industry experts Angie Kronlage and April Wiita from Working Solutions are here to explore the power of innovative automation to revolutionize outdated call review processes!

Customer Experience

Forrester's Customer Insights

JUNE 10, 2024

Today Forrester is publishing new research revealing that, all else being equal, B2B sales leaders achieve better revenue results when they hire first-line sales managers (FLSMs) externally, rather than promoting individual contributors (ICs). This runs counter to standard practice and tradition, but the data is clear: Externally hired managers and their teams perform better.

Sales 54

Sales Management B2B Customers 54

CSM Magazine

JUNE 10, 2024

Pluxee, the global leader in employee benefits and engagement services, has successfully transformed its customer experience (CX) through a strategic partnership with Sabio Group and Genesys. By migrating to the cloud with the implementation of Genesys Cloud, an omnichannel contact centre solution, Pluxee has achieved remarkable improvements in operational efficiency and customer satisfaction.

2023 52

2023 Omnichannel Innovation Customer Satisfaction 52

Forrester's Customer Insights

JUNE 10, 2024

Tech spending in the Asia Pacific region is set to increase by 6.4% to reach reach US$710 billion in 2024. Over the next few years, software spending will continue its rapid growth, followed by spend on IT services, communications equipment, and computer equipment.

2024 34

2024 Communication Innovation Technology 34

SurveySparrow

JUNE 10, 2024

What makes the best market intelligence tools? Is it advanced analytics features? Ease of use and intuitiveness? Or maybe it is the cost of each one. A tool that combines all these stand out to me. What about you? Let’s find out. But before that… What is Market Intelligence? Market intelligence is the process of analyzing everything and anything related to your business.

Marketing 52

Marketing Insights NPS Feedback 52

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Today’s digitally savvy customers have high expectations of retailers for convenience, responsiveness, and ease of doing business both in-store and online. Our recent survey of over 2,000 US consumers found that retailers that can drive a seamless, omnichannel customer experience (CX) – across physical and digital channels – have huge benefits for brand relevance, profitability, and customer loyalty.

Customer Experience

Forrester's Customer Insights

JUNE 10, 2024

The Forrester Wave: Intranet Platforms, Q2 2024 published on June 6. I conducted an in-depth analysis of 13 vendors and evaluated their products across 28 criteria. My assessment revealed three leaders, five strong performers, and five contenders.

2024 28

2024 Employee Experience Customers 28

Optimove

JUNE 10, 2024

Re-engage your churned customers with this guide Download Now Why it Matters: Optimizing the customer experience is essential for organizational success in today’s data-driven landscape. With a robust data foundation, marketers gain independence in personalizing campaigns and accessing customer insights. Meanwhile, BI teams benefit from seamless data integration and analysis, enhancing CRM decision-making.

Return on Investment 52

Return on Investment Multi-Channel ROI Download 52