Integrity Solutions
JUNE 10, 2024
We’re all familiar with the stereotype of the over-the-top, pushy, unscrupulous salesperson. They’re always in selling mode, always hustling, always doing whatever it takes to close the deal and win at all costs, regardless of whether they’re actually addressing (or even understanding) the customer’s needs. There’s no real sales conversation or dialogue.
CSM Magazine
JUNE 10, 2024
Pluxee, the global leader in employee benefits and engagement services, has successfully transformed its customer experience (CX) through a strategic partnership with Sabio Group and Genesys. By migrating to the cloud with the implementation of Genesys Cloud, an omnichannel contact centre solution, Pluxee has achieved remarkable improvements in operational efficiency and customer satisfaction.
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SurveySensum
JUNE 10, 2024
Why did Mark give the score ‘5’ on your CSAT survey? What Rachel disliked about the customer service? Open-ended survey questions are the key to answering these questions! Open-ended survey questions are your gateway to rich, detailed insights directly from your respondents. Unlike closed-ended questions that restrict answers to predefined options, open ended survey questions give participants the freedom to express their thoughts, feelings, and experiences in their own words.
Provide Support
JUNE 10, 2024
Meticulously crafted canned responses open the door to effectiveness and efficiency in your customer service operations. Find out how to use them.
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Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.
Braze
JUNE 10, 2024
Discover the top reasons why push notifications are important and how to effectively leverage mobile and web push as part of a cross-channel customer engagement strategy.
CXDNA Update brings together the best content for customer experience professionals from the widest variety of industry thought leaders.
Brandwatch CX
JUNE 10, 2024
We dive into the world of Blackpink with mind-blowing facts and stats, and why brands should work with them.
Uplight
JUNE 10, 2024
As an individual homeowner or renter, it’s often tough to know how to impact climate change, with personal choices feeling small in comparison to the magnitude of the problem. Yet in aggregate, our actions add up. Residential energy usage makes up a whopping one-fifth of greenhouse gas emissions in the United States. As energy providers, Read More The post What is Old is New: Using HERs to Get Customers Off the Sidelines appeared first on Uplight.
Brandwatch CX
JUNE 10, 2024
We dive into the world of Blackpink with mind-blowing facts and stats, and why brands should work with them.
Forrester's Customer Insights
JUNE 10, 2024
InfoSecurity, once known as the RSA of Europe, annually brings together around 20,000 and 500 exhibitors to share knowledge in over 200 sessions, network and showcase the latest solutions.
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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.
West Monroe
JUNE 10, 2024
As growth slows and enterprise values fall for many in the high-tech industry following the post-COVID boom, software companies must increasingly focus on maintaining and expanding margins. The need for efficient growth at scale requires fundamental changes beyond traditional cost reduction measures such as pausing hiring, reducing unnecessary spend, and halting initiatives.
Forrester's Customer Insights
JUNE 10, 2024
Today Forrester is publishing new research revealing that, all else being equal, B2B sales leaders achieve better revenue results when they hire first-line sales managers (FLSMs) externally, rather than promoting individual contributors (ICs). This runs counter to standard practice and tradition, but the data is clear: Externally hired managers and their teams perform better.
SurveySparrow
JUNE 10, 2024
What makes the best market intelligence tools? Is it advanced analytics features? Ease of use and intuitiveness? Or maybe it is the cost of each one. A tool that combines all these stand out to me. What about you? Let’s find out. But before that… What is Market Intelligence? Market intelligence is the process of analyzing everything and anything related to your business.
Forrester's Customer Insights
JUNE 10, 2024
Tech spending in the Asia Pacific region is set to increase by 6.4% to reach reach US$710 billion in 2024. Over the next few years, software spending will continue its rapid growth, followed by spend on IT services, communications equipment, and computer equipment.
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The annual Cognition virtual conference is back on October 16, and this year it’s FREE! You’ll enjoy: Inspiring Keynotes from top learning industry leaders, providing fresh perspectives to help you outperform the competition. Hands-on, Skill-Building Sessions to elevate your growth, retention, and product adoption strategies. Exclusive First Look at the latest innovations from Thought Industries, empowering you with tools to grow faster.
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Optimove
JUNE 10, 2024
Re-engage your churned customers with this guide Download Now Why it Matters: Optimizing the customer experience is essential for organizational success in today’s data-driven landscape. With a robust data foundation, marketers gain independence in personalizing campaigns and accessing customer insights. Meanwhile, BI teams benefit from seamless data integration and analysis, enhancing CRM decision-making.
Forrester's Customer Insights
JUNE 10, 2024
The Forrester Wave: Intranet Platforms, Q2 2024 published on June 6. I conducted an in-depth analysis of 13 vendors and evaluated their products across 28 criteria. My assessment revealed three leaders, five strong performers, and five contenders.
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