Mon.Aug 12, 2024

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Best NPS Software for Ecommerce & Retail Brands in 2024

Retently

If you’re running an ecommerce or retail store, you probably already know how important it is to keep your customers happy. But how do you measure that happiness? That’s where NPS (Net Promoter Score) comes in. This is a helpful customer satisfaction metric that can tell you exactly how your customers feel about your products and services. In this guide, we’ll walk you through the best NPS software for Ecommerce and Retail so you can pick the one that’s right for you and start making those custo

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‘Fake it till you make it’ cost this surgeon $5M in a penalty for manipulating positive reviews

BirdEye

Consumers rely on online reviews to make informed decisions about everything from where to eat to which doctor to see. But what happens when those reviews are fake or manipulated? A recent landmark judgment in Seattle highlights the importance of maintaining the review ecosystem’s sanctity and the consequences businesses can face for engaging in deceptive practices.

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Why Field Service Software Is the Upgrade Your Contracting Business Needs Now

CSM Magazine

In the contracting arena, delivering outstanding customer service is not just a goal—it’s a necessity for staying ahead. Modern contracting businesses are increasingly turning to technological solutions to streamline their business operations and enhance customer interactions. Among these solutions, field service management software emerges as an incredibly powerful tool to transform customer service from satisfactory to exceptional The Fundamentals of Field Service Management Software Fie

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Yext vs Birdey comparison: Why users switch to Birdeye 

BirdEye

When one online review can change the course of a business, managing your digital reputation becomes very important. The online world needs close attention, and the tools you use to handle this can greatly affect your success. This brings us to the Yext vs Birdeye comparison. These are two top names in online reputation management. The difference is significant, with the average star rating of Birdeye customers on Google being 4.6, and Birdeye’s feature-rich platform offering several core functi

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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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Exclusive 7 Tips for You to Know How to Get More Reviews on Google

SurveySensum

How to get more reviews on Google? Start by asking your satisfied customers to give you online reviews , sharing their experience. 81% of consumers are “likely” or “highly likely” to leave a positive review if they feel the business went above and beyond to ensure an exceptional experience. So, customers love sharing their reviews, but are you creating a positive experience for them to leave positive reviews?

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Optimove’s AI-Orchestrated Gamification Hits the ‘Goldilocks Zone’ Keeping Players Engaged in iGaming 

Optimove

How AI is Transforming CDPs Download Now >> Why it Matters: The “Goldilocks Zone” is just right — ensuring that players are neither bored with too-easy tasks nor frustrated by tasks that are too hard. In iGaming and sports betting, this just right gamification zone helps operators gain higher player satisfaction, retention, and deeper engagement.

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Survey Automation: Turning Data into Delightful Customer Experiences

Zonka Feedback

Imagine this: You’ve just launched a new product, and you’re eager to know what your customers think. Traditionally, you’d spend hours crafting surveys, manually sending them out, and then waiting—sometimes for weeks—before you could even begin analyzing the responses. But what if you could automate this entire process? What if, instead of waiting, you could sip your coffee while your survey system collects, analyzes, and even acts on feedback in real-time?

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Optimove Unveils its 2024 Holiday Shopping Report: Shows 67% of Consumers will Have ‘Marketing Fatigue’ by November

Optimove

Optimove Insights, the analytical and research arm of Optimove, has released its Report on Consumer Shopping Intentions for Holiday 2024, offering insights for marketers looking to optimize their holiday strategies. A key finding is that 67% of consumers are anticipating marketing fatigue by November 1st. Marketing fatigue occurs when consumers feel overwhelmed by the volume or repetition of brand messages, leading to reduced engagement and negative perceptions.

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Schneider Electric: Driving Stakeholder Value Via APIs

Forrester's Customer Insights

Schneider Electric is a multinational digital automation and energy management company with roots as an electrical equipment manufacturer. Several years ago, Schneider Electric recognized the need to pivot its product strategy beyond just being an equipment manufacturer.

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2024 State of Customer Education Report

Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.

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Unveiling the Cloud: AWS Success Story | Aug. 29

Circular Edge

Learn how a JDE customer optimized their infrastructure on AWS Join live: Thursday, August 29, 1pm Eastern Learn how moved their on-premise Oracle JD Edwards landscape to AWS to achieve 80% cost savings while delivering increased performance and flexibility. This webinar will also cover how this migration supported their ERP modernization initiatives to optimize current architecture costs and how an infrastructure as code (IaC) approach was used to provision the new JDE infrastructure.

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Trust, Alignment, And Adaptivity Must Be The Focus Of Your AI Initiatives

Forrester's Customer Insights

Successful AI projects depend on three things: trust, alignment, and adaptivity. Learn how technology and CX professionals can further trust, alignment, and adaptivity when devising effective, sustainable, and scalable AI solutions.

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Feedbackly Partners with Yrittäjä.io to Organize Finland’s Largest Charity Golf Tour

Feedbackly

We at Feedbackly are thrilled to announce our collaboration with Yrittäjä.io and our partner companies in organizing the Mulligan Tour, Finland’s largest charity golf tour that has run through the entire summer. This summer-long event has brought together golf enthusiasts from across the country, all for a noble cause—supporting youth sports and preventing social exclusion.

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Open Source Doesn’t Mean A Trademark Free-For-All

Forrester's Customer Insights

Open-source licenses give you rights to copy. In some cases, they define patent rights and responsibilities. However, when they mention trademarks at all, most of them exclude rights rather than include them.

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The GTM Intelligence Era: ZoomInfo 2025 Customer Impact Report

ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!

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This is Digital, Episode 40: Unpacking UPS' Approach to Making Everyone a Data Scientist

West Monroe

Listen to "Unpacking UPS' Approach to Making Everyone a Data Scientist" on Spreaker. About the episode In this episode, Joe Brown, Senior Partner at West Monroe, talks with Stefanie Khan, Director of Business Intelligence and Data Analytics at UPS. They explore how UPS uses data science and AI, optimizes data insights, and balances tech advances to drive innovation and solve strategic challenges.

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Tidying Up The Data Clean Room Landscape

Forrester's Customer Insights

Data clean rooms are attracting a lot of buzz lately. They’re pitched as a perfect solution in a data deprecation world: Brands can collaborate and maximize the value of their first-party data by running sophisticated analytics to understand customer behaviors, shopper journeys, and more.

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Generative AI And Knowledge Graphs: A Match Made In Heaven

Forrester's Customer Insights

Knowledge Graphs (KGs) can enhance genAI’s reliability and accuracy with structured knowledge, domain-specific facts, and reasoning. At the same time, genAI can also augment KGs with textual/visual information, generalized knowledge, and natural language processing.

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APAC CISOs Need More Tools In Their Leadership Swiss Army Knife

Forrester's Customer Insights

APAC CISOs face many common workplace challenges and have similar opportunities as in other roles, but in addition, they encounter lesser-discussed gender, cultural, and geographic impacts that affect the CISO role.

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Frost Radar: Voice of Customer Analytics, 2024

Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.