BirdEye
AUGUST 12, 2024
Consumers rely on online reviews to make informed decisions about everything from where to eat to which doctor to see. But what happens when those reviews are fake or manipulated? A recent landmark judgment in Seattle highlights the importance of maintaining the review ecosystem’s sanctity and the consequences businesses can face for engaging in deceptive practices.
CSM Magazine
AUGUST 12, 2024
In the contracting arena, delivering outstanding customer service is not just a goal—it’s a necessity for staying ahead. Modern contracting businesses are increasingly turning to technological solutions to streamline their business operations and enhance customer interactions. Among these solutions, field service management software emerges as an incredibly powerful tool to transform customer service from satisfactory to exceptional The Fundamentals of Field Service Management Software Fie
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SurveySensum
AUGUST 12, 2024
How to get more reviews on Google? Start by asking your satisfied customers to give you online reviews , sharing their experience. 81% of consumers are “likely” or “highly likely” to leave a positive review if they feel the business went above and beyond to ensure an exceptional experience. So, customers love sharing their reviews, but are you creating a positive experience for them to leave positive reviews?
Optimove
AUGUST 12, 2024
How AI is Transforming CDPs Download Now >> Why it Matters: The “Goldilocks Zone” is just right — ensuring that players are neither bored with too-easy tasks nor frustrated by tasks that are too hard. In iGaming and sports betting, this just right gamification zone helps operators gain higher player satisfaction, retention, and deeper engagement.
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The annual Cognition virtual conference is back on October 16, and this year it’s FREE! You’ll enjoy: Inspiring Keynotes from top learning industry leaders, providing fresh perspectives to help you outperform the competition. Hands-on, Skill-Building Sessions to elevate your growth, retention, and product adoption strategies. Exclusive First Look at the latest innovations from Thought Industries, empowering you with tools to grow faster.
Zonka Feedback
AUGUST 12, 2024
Imagine this: You’ve just launched a new product, and you’re eager to know what your customers think. Traditionally, you’d spend hours crafting surveys, manually sending them out, and then waiting—sometimes for weeks—before you could even begin analyzing the responses. But what if you could automate this entire process? What if, instead of waiting, you could sip your coffee while your survey system collects, analyzes, and even acts on feedback in real-time?
CXDNA Update brings together the best content for customer experience professionals from the widest variety of industry thought leaders.
Optimove
AUGUST 12, 2024
Optimove Insights, the analytical and research arm of Optimove, has released its Report on Consumer Shopping Intentions for Holiday 2024, offering insights for marketers looking to optimize their holiday strategies. A key finding is that 67% of consumers are anticipating marketing fatigue by November 1st. Marketing fatigue occurs when consumers feel overwhelmed by the volume or repetition of brand messages, leading to reduced engagement and negative perceptions.
Forrester's Customer Insights
AUGUST 12, 2024
Schneider Electric is a multinational digital automation and energy management company with roots as an electrical equipment manufacturer. Several years ago, Schneider Electric recognized the need to pivot its product strategy beyond just being an equipment manufacturer.
Retently
AUGUST 12, 2024
If you’re running an ecommerce or retail store, you probably already know how important it is to keep your customers happy. But how do you measure that happiness? That’s where NPS (Net Promoter Score) comes in. This is a helpful customer satisfaction metric that can tell you exactly how your customers feel about your products and services. In this guide, we’ll walk you through the best NPS software for Ecommerce and Retail so you can pick the one that’s right for you and start making those custo
Circular Edge
AUGUST 12, 2024
Learn how a JDE customer optimized their infrastructure on AWS Join live: Thursday, August 29, 1pm Eastern Learn how moved their on-premise Oracle JD Edwards landscape to AWS to achieve 80% cost savings while delivering increased performance and flexibility. This webinar will also cover how this migration supported their ERP modernization initiatives to optimize current architecture costs and how an infrastructure as code (IaC) approach was used to provision the new JDE infrastructure.
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This comprehensive report explores the evolving landscape of customer and business expectations, with five key trends that will help you understand your customers and stay ahead of the competition. Discover how your peers are implementing AI to improve customer experience with granular insights into their CX investments and specific AI use cases. For the first time, customers prefer digital channels when interacting with a business.
Feedbackly
AUGUST 12, 2024
We at Feedbackly are thrilled to announce our collaboration with Yrittäjä.io and our partner companies in organizing the Mulligan Tour, Finland’s largest charity golf tour that has run through the entire summer. This summer-long event has brought together golf enthusiasts from across the country, all for a noble cause—supporting youth sports and preventing social exclusion.
Forrester's Customer Insights
AUGUST 12, 2024
Successful AI projects depend on three things: trust, alignment, and adaptivity. Learn how technology and CX professionals can further trust, alignment, and adaptivity when devising effective, sustainable, and scalable AI solutions.
BirdEye
AUGUST 12, 2024
When one online review can change the course of a business, managing your digital reputation becomes very important. The online world needs close attention, and the tools you use to handle this can greatly affect your success. This brings us to the Yext vs Birdeye comparison. These are two top names in online reputation management. The difference is significant, with the average star rating of Birdeye customers on Google being 4.6, and Birdeye’s feature-rich platform offering several core functi
Forrester's Customer Insights
AUGUST 12, 2024
Open-source licenses give you rights to copy. In some cases, they define patent rights and responsibilities. However, when they mention trademarks at all, most of them exclude rights rather than include them.
Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions
Are you still manually reviewing calls? 🤔 It's time for a change! The traditional method of manual call monitoring is no longer cutting it in today's fast-paced call center environment. Industry experts Angie Kronlage and April Wiita from Working Solutions are here to explore the power of innovative automation to revolutionize outdated call review processes!
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West Monroe
AUGUST 12, 2024
Listen to "Unpacking UPS' Approach to Making Everyone a Data Scientist" on Spreaker. About the episode In this episode, Joe Brown, Senior Partner at West Monroe, talks with Stefanie Khan, Director of Business Intelligence and Data Analytics at UPS. They explore how UPS uses data science and AI, optimizes data insights, and balances tech advances to drive innovation and solve strategic challenges.
Forrester's Customer Insights
AUGUST 12, 2024
Data clean rooms are attracting a lot of buzz lately. They’re pitched as a perfect solution in a data deprecation world: Brands can collaborate and maximize the value of their first-party data by running sophisticated analytics to understand customer behaviors, shopper journeys, and more.
Forrester's Customer Insights
AUGUST 12, 2024
Knowledge Graphs (KGs) can enhance genAI’s reliability and accuracy with structured knowledge, domain-specific facts, and reasoning. At the same time, genAI can also augment KGs with textual/visual information, generalized knowledge, and natural language processing.
Forrester's Customer Insights
AUGUST 12, 2024
APAC CISOs face many common workplace challenges and have similar opportunities as in other roles, but in addition, they encounter lesser-discussed gender, cultural, and geographic impacts that affect the CISO role.
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Today’s digitally savvy customers have high expectations of retailers for convenience, responsiveness, and ease of doing business both in-store and online. Our recent survey of over 2,000 US consumers found that retailers that can drive a seamless, omnichannel customer experience (CX) – across physical and digital channels – have huge benefits for brand relevance, profitability, and customer loyalty.
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