Fri.Mar 22, 2024

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Revealed! The Silver Bullet Of How To Improve Your Customer Experience

Beyond Philosophy

“What’s the one thing we need for a stellar Customer Experience ?” If we had a dollar for every time clients asked us this, we’d, well, have quite a few dollars. The question is understandable. This unspoken desire for a silver bullet solution echoes across industries. We all want a silver bullet solution that will fix our problems, whether for weight loss, financial growth, or, in Colin’s case, for playing the guitar.

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CX is a Team Sport: 2 Surprising Views

ClearAction

CX is a Team Sport: 2 Surprising Views Lynn Hunsaker CX is a Team Sport was the CX Day 1 theme in 2021, celebrating the 10th anniversary of the Customer Experience Professionals Association. We all learn from each other in CX is one way CX is a team sport. Camaraderie within the Customer Service (or Success) department is another way CX is a Team Sport.

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Top 15 Instagram follower trackers to lead your social strategy

BirdEye

Instagram, with its 1.4 billion monthly users, has become a marketing behemoth. According to a recent Birdeye survey , 71% of U.S. businesses and 79% of global marketers use Instagram, which makes it a force to be reckoned with. For businesses navigating this space, an Instagram follower tracker is crucial for tapping into the platform’s full potential.

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Revolutionizing Customer Retention: The Role of Easy-to-Use Credit Options

CSM Magazine

Loyal customers are the backbone of any business, regardless of niche, but keeping them engaged can be as challenging as landing a fish with a threadbare net. In today’s financial environment, dominated by fintech players, customer retention may seem like a thing of the past. Yet, there are things you can do to make sure your long-term customers don’t slip through in search of a better interest rate and more accessible financial products.

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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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Top Google My Business examples to elevate your online footprint

BirdEye

Struggling to get more traffic from Google? You’re not alone. Many businesses want to leverage Google My Business (currently Google Business Profile) but feel overwhelmed by the options. A Birdeye study reveals that 65% of consumers discover local businesses in a straightforward manner: They recognize a need, initiate a Google search, explore options through Google My Business listings, and select a business.

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The Anatomy of an Effective Call Center Software for Finance

SaleMove

Using an ideal call center software solution is the best way for your business to find solutions to improve communication and productivity. The post The Anatomy of an Effective Call Center Software for Finance appeared first on Glia Blog | Digital Customer Service Explained.

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The Latest Scams Targeting Contact Centers: Stay Aware to Keep Secure

CSM Magazine

The flip side to the technological advancements in the contact center industry is the rising tide of scams specifically engineered to target their vulnerabilities. For contact center managers, staying one step ahead of these fraudulent schemes is not just a matter of good practice; it’s integral to protecting their operations, reputation, and the trust of their customers.

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5 Ways to Make Your April Fools’ Day Prank a Success in 2024

Brandwatch CX

Make your brands April Fools' Day prank a success using these 5 tips, taken from some of the best April 1 campaigns in recent years.

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Pros & Cons: Outsourced IT Services

Magellan Solutions

Technology has become integral to business operations, enabling companies to expand their teams, reach broader customer bases, and streamline processes. However, managing IT systems can overwhelm business owners, particularly those without dedicated in-house IT departments, and this is where outsourced IT services come into play. According to industry statistics, 54% of businesses face difficulties hiring qualified employees due to a shortage of specialized IT personnel, budget limitations, or a

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2024 State of Customer Education Report

Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.

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5 Ways to Make Your April Fools’ Day Prank a Success in 2024

Brandwatch CX

Make your brands April Fools' Day prank a success using these 5 tips, taken from some of the best April 1 campaigns in recent years.

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