CSM Magazine

MARCH 22, 2024

Loyal customers are the backbone of any business, regardless of niche, but keeping them engaged can be as challenging as landing a fish with a threadbare net. In today’s financial environment, dominated by fintech players, customer retention may seem like a thing of the past. Yet, there are things you can do to make sure your long-term customers don’t slip through in search of a better interest rate and more accessible financial products.

Customer Retention 52

Customer Retention Rewards Programs Financial Loyalty 52

SaleMove

MARCH 22, 2024

Using an ideal call center software solution is the best way for your business to find solutions to improve communication and productivity. The post The Anatomy of an Effective Call Center Software for Finance appeared first on Glia Blog | Digital Customer Service Explained.

Call Center 52

Call Center Blog Communication Customer Service 52

CSM Magazine

MARCH 22, 2024

Customer service processes have evolved dramatically with the advent of advanced workflow automation tools. These innovations provide a robust solution to the age-old challenges of managing customer interactions efficiently. By automating routine tasks, businesses can now ensure that their customer service teams focus more on delivering personalized experiences rather than being bogged down by repetitive administrative duties.

Customer Service 52

Customer Service Customer Relationship Management Customer Satisfaction Customer Relationships 52

Brandwatch CX

MARCH 22, 2024

Make your brands April Fools' Day prank a success using these 5 tips, taken from some of the best April 1 campaigns in recent years.

2024 91

2024 Brands 91

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Today’s digitally savvy customers have high expectations of retailers for convenience, responsiveness, and ease of doing business both in-store and online. Our recent survey of over 2,000 US consumers found that retailers that can drive a seamless, omnichannel customer experience (CX) – across physical and digital channels – have huge benefits for brand relevance, profitability, and customer loyalty.

Customer Experience

Magellan Solutions

MARCH 22, 2024

Technology has become integral to business operations, enabling companies to expand their teams, reach broader customer bases, and streamline processes. However, managing IT systems can overwhelm business owners, particularly those without dedicated in-house IT departments, and this is where outsourced IT services come into play. According to industry statistics, 54% of businesses face difficulties hiring qualified employees due to a shortage of specialized IT personnel, budget limitations, or a

Communication 52

Communication Call Center Metrics Technology 52

BirdEye

MARCH 22, 2024

Instagram, with its 1.4 billion monthly users, has become a marketing behemoth. According to a recent Birdeye survey , 71% of U.S. businesses and 79% of global marketers use Instagram, which makes it a force to be reckoned with. For businesses navigating this space, an Instagram follower tracker is crucial for tapping into the platform’s full potential.

Social Media 57

Social Media Multi-Channel 2024 Metrics 57

ClearAction

MARCH 22, 2024

CX is a Team Sport: 2 Surprising Views Lynn Hunsaker CX is a Team Sport was the CX Day 1 theme in 2021, celebrating the 10th anniversary of the Customer Experience Professionals Association. We all learn from each other in CX is one way CX is a team sport. Camaraderie within the Customer Service (or Success) department is another way CX is a Team Sport.

Sports 62

Sports 2024 Chief Customer Officer Customer Centricity 62

BirdEye

MARCH 22, 2024

Struggling to get more traffic from Google? You’re not alone. Many businesses want to leverage Google My Business (currently Google Business Profile) but feel overwhelmed by the options. A Birdeye study reveals that 65% of consumers discover local businesses in a straightforward manner: They recognize a need, initiate a Google search, explore options through Google My Business listings, and select a business.

Events 57

Events Multi-Channel Demo Sales 57

Beyond Philosophy

MARCH 22, 2024

“What’s the one thing we need for a stellar Customer Experience ?” If we had a dollar for every time clients asked us this, we’d, well, have quite a few dollars. The question is understandable. This unspoken desire for a silver bullet solution echoes across industries. We all want a silver bullet solution that will fix our problems, whether for weight loss, financial growth, or, in Colin’s case, for playing the guitar.

Customer Experience 88

Customer Experience Financial Customers 88

Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions

Are you still manually reviewing calls? 🤔 If so, this webinar is for you! What was once a common practice in the call center is now a barrier to success. Manual call monitoring is no longer an option if you want to proactively coach your agents to ultimately improve the customer experience using data-driven insights. Join this webinar with Angie Kronlage and April Wiita of Working Solutions to discuss how you can modernize outdated, manual call review processes through the power of autom

Call Center

CSM Magazine

MARCH 22, 2024

The flip side to the technological advancements in the contact center industry is the rising tide of scams specifically engineered to target their vulnerabilities. For contact center managers, staying one step ahead of these fraudulent schemes is not just a matter of good practice; it’s integral to protecting their operations, reputation, and the trust of their customers.

Contact Center 52

Contact Center Multi-Channel Financial 2023 52