CSM Magazine
JANUARY 22, 2025
Take the uncertainty out of tax planning that’s what tax attorneys do best. By listening to your concerns, answering your questions, and creating a personalized strategy, they empower individuals and businesses to flourish in an ever-shifting tax environment. However, simply knowing the law is no longer enough in an era where client expectations are higher than ever.
Brandwatch CX
JANUARY 22, 2025
Learn effective A/B testing strategies for social media to enhance engagement and drive results. Discover practical tips to boost your campaignsread more!
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Forrester's Customer Insights
JANUARY 22, 2025
Traditional demand-generation strategies don't accommodate the complex realities of B2B buying. Learn why adaptive programs are the answer.
Brandwatch CX
JANUARY 22, 2025
Learn how to create a YouTube channel from scratch with this straightforward guide for beginners.
Advertiser: ZoomInfo
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
InMoment XI
JANUARY 22, 2025
For enterprise grocery businesses with hundreds or even thousands of individual stores, local SEO is tricky business. Maintaining an effective online presence is crucial for increasing foot traffic and online visibility. But manually keeping every listing on every site and service up to date is challenging with a single store. Scaled up to hundreds or thousands, it starts to seem impossible!
CXDNA Update brings together the best content for customer experience professionals from the widest variety of industry thought leaders.
InMoment XI
JANUARY 22, 2025
Too often, growing retail businesses end up with a growing image problem. By the time a company has dozens or even hundreds of locations, many processes have become standardized and efficient. But not everything that worked well with just a handful of stores scales as effectively as company leaders hope. One of those complexities is what to do about all the online reviews streaming in.
Brandwatch CX
JANUARY 22, 2025
Discover how TikTok functions in 2025 with this beginner's guide. Learn the basics, features, and tips to navigate the platform effectively.
InMoment XI
JANUARY 22, 2025
Local listing management is crucial for any business that relies on local foot traffic. That makes it an essential function for supermarkets and grocery stores, whose revenue is almost entirely local. But keeping listings accurate and up to date across every possible service, directory, and platform isnt easy to do. For supermarkets with numerous locations, the job becomes nearly impossible without the right local listing management software.
BirdEye
JANUARY 22, 2025
What if you could make your marketing efforts smarter, faster, and more effective without working around the clock? In 2025, AI marketing tools are giving marketers the power to do just that. No longer reserved for tech giants, AI is now within reach for businesses of all sizes, changing how campaigns are created, executed, and optimized. In a world of high consumer expectations, AI is a marketing breakthrough.
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Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.
Daniel Group
JANUARY 22, 2025
What makes customers truly delighted with their service experiences? After analyzing years of customer feedback, weve uncovered five key performance elements that consistently excite and engage customers. These elements not only enhance customer satisfaction but also significantly boost Net Promoter Scores (NPS). I recently presented at the AED Summit , where I discussed lessons from two decades of helping companies measure, manage, and improve CX.
The DiJulius Group
JANUARY 22, 2025
About Dave Murray The DiJulius Groups Vice President of Consulting and co-author of The Employee Experience Revolution, Dave is a master at helping companies create real change thatsticks. He excels at communication and easily bridges the gap between your corporate leaders and front-line team members. His passion for building ideal environments can lead your team.
Forrester's Customer Insights
JANUARY 22, 2025
Last week Flexera announced intent to acquire Spot by NetApp to the tune of $100 million a considerable drop from the $450 million that NetApp paid to acquire Spot (and does not account for NetApps CloudCheckr acquisition that followed shortly).
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