Preparing for the AI Revolution in Customer Service: A Guide for Customer Experience Leaders
Experience Investigators by 360Connext
AUGUST 1, 2023
Artificial Intelligence (AI) is revolutionizing customer service and transforming the way organizations manage their customer and employee experiences. As a customer experience leader, it’s crucial to understand the potential of AI and how to leverage it effectively to elevate and not deduct from the customer journey. Here are a few ideas to explore the benefits, challenges, and best practices for integrating AI into your customer experience strategy.
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