InMoment XI

AUGUST 15, 2023

More and more companies are realizing that the customer experience is more important than ever before. As a matter of fact, customer-centric companies are 60% more profitable than companies that don’t focus on customers. Among the arsenal of tools available to create continuous positive experiences, predictive analytics software and, more specifically, predictive analytics tools stand out as game-changers in not only understanding customer behavior but also in shaping exceptional customer experi

Customer Experience 260

Customer Experience Retail ROI Insights 260

Experience Investigators by 360Connext

AUGUST 15, 2023

❔"How do you find the budget for customer experience initiatives, and who owns it? And how do other companies do this?"❔Customer experience is not just a 'nice to have,' even though that's how it's viewed in many organizations. It really is a must-have in today's competitive, digital world. Custo.

Customer Experience 143

Customer Experience Customers 143

C3Centricity

AUGUST 15, 2023

Customer journeys are evolving fast, and technology is at the forefront of this transformation, especially in the past couple of years, thanks […] The post Providing Amazing Customer Journeys by Leveraging the Power of Technology first appeared on c3centricity.

Customer Journey 90

Customer Journey Technology Customers Social Media 90

CSM Magazine

AUGUST 15, 2023

Customer acquisition and customer retention are two vital aspects of business growth, each playing a unique role in ensuring the long-term success of a company. However, the debate over which aspect to prioritize often arises, with many companies focusing predominantly on acquisition. In reality, both are crucial for different reasons. In this article, we will explore the concepts of customer acquisition and customer retention, the ways in which they drive growth, and why finding the right balan

Customer Retention 52

Customer Retention Return on Investment ROI Reference 52

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Today’s digitally savvy customers have high expectations of retailers for convenience, responsiveness, and ease of doing business both in-store and online. Our recent survey of over 2,000 US consumers found that retailers that can drive a seamless, omnichannel customer experience (CX) – across physical and digital channels – have huge benefits for brand relevance, profitability, and customer loyalty.

Customer Experience

Customer Enthusiast

AUGUST 15, 2023

With the fall approaching, many organizations will be analyzing employee attitudes using some version of culture, opinion, or engagement survey. The best organizations will leverage this insight to improve employees’ working experience, which in turn affects customers’ experience.

Culture 52

Culture Engagement Insights Customer Experience 52

Cyara

AUGUST 15, 2023

When businesses had to quickly pivot to remote-working during the pandemic, many became highly aware of the advantages of cloud-based technologies. Facing such disruption head-on and adapting to the changes has led many businesses to move from utilizing on-premise infrastructure to cloud-based platforms. For many organizations, cloud first has now become an organizational directive instead of an option or just a “future initiative”.

Technology 67

Technology Contact Center Customer Experience Customers 67

Forrester's Customer Insights

AUGUST 15, 2023

Every year, our clients at Forrester ask us about trends in customer relationship management (CRM) adoption. To help us answer these questions, Forrester fielded a survey to ask CRM decision-makers around the world about different aspects of their company’s overall CRM strategy.

Customer Relationship Management 48

Customer Relationship Management Customer Relationships Insights Management 48

CSM Magazine

AUGUST 15, 2023

PCI Pal , the global provider of secure payment solutions, today announced it has been announced as a finalist in three categories at this year’s Payments Awards. The categories are Payments Compliance Technology of the Year, Open Banking Initiative of the Year, and Payment Technology Provider of the Year- SME. Now in its eleventh year, the Payments Awards recognise and celebrate companies which have demonstrated excellence and innovation in the payments space.

2023 52

2023 Banking Social Media Innovation 52

West Monroe

AUGUST 15, 2023

Artificial intelligence is rapidly becoming a force in the manufacturing industry, permeating various processes like semiconductors, software applications, and robotics. With its data processing and decision-making capabilities, AI drives better outcomes and predictive maintenance. Manufacturers must understand AI's potential impact on factory operations, workforce strategies, and overall business benefits.

2030 52

2030 Download Leadership Government 52

Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions

Are you still manually reviewing calls? 🤔 If so, this webinar is for you! What was once a common practice in the call center is now a barrier to success. Manual call monitoring is no longer an option if you want to proactively coach your agents to ultimately improve the customer experience using data-driven insights. Join this webinar with Angie Kronlage and April Wiita of Working Solutions to discuss how you can modernize outdated, manual call review processes through the power of autom

Call Center

Braze

AUGUST 15, 2023

In our quest to maximize productivity and extract more value from our working hours, it's crucial to consider how Artificial Intelligence (AI) can assist in every step of the campaign production lifecycle. Let's dive in.

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West Monroe

AUGUST 15, 2023

Artificial intelligence is rapidly becoming a force in the manufacturing industry, permeating various processes like semiconductors, software applications, and robotics. With its data processing and decision-making capabilities, AI drives better outcomes and predictive maintenance. Manufacturers must understand AI's potential impact on factory operations, workforce strategies, and overall business benefits.

2030 52

2030 Download Leadership Government 52

Helpware

AUGUST 15, 2023

By 2030, it is projected that the global market for business process outsourcing (BPO) will achieve a remarkable milestone, surging to a value of $525 billion.

2030 52

2030 Marketing 52

Forrester's Customer Insights

AUGUST 15, 2023

In-person events are an essential part of an integrated event mix, but attendance levels are down when compared to pre-pandemic levels, and macroenvironmental changes over the past three years have changed in-person events forever. 2022 saw a precipitous increase in event costs, with the average cost per attendee around 25% higher compared to 2019.

Events 49

Events B2B 2022 2019 49

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The 5 Essentials of a CX-First Platform Customer experience was once considered a soft metric, or a “nice to have.” But it is now a board-level priority for many brands. The experience you provide your customers is a defining way to differentiate your business from the competition. But how can you really make CX a priority when you have competing budget and resource constraints?

Customer Experience

SurveySensum

AUGUST 15, 2023

In today’s competitive market when we talk about customer experience, we’re not just talking about flashy features or catchy ads. It’s about how smoothly customers can use your products, access your services, and get help when they need it. This is where the Customer Effort Score (CES) steps in. CES is a metric designed to gauge the level of effort customers have to put forth when engaging with your company.

Effort Score 52

Effort Score Customer Satisfaction Social Media Touchpoint 52

Forrester's Customer Insights

AUGUST 15, 2023

Clari's acqusition of Groove cements the convergence happening at the core of sales tech and is a milestone for the market.

Sales 49

Sales Marketing Technology 49