Experience Investigators by 360Connext

AUGUST 27, 2024

How can you celebrate CX Day on a limited budget and with a small team? Tune in to hear some ideas for acknowledging your organization’s unsung heroes and making this special day truly meaningful. Join Jeannie Walters as she shares innovative and heartfelt ways to celebrate the outstanding work of customer experience professionals, from promoting their efforts in internal communications to surprising them with small tokens of appreciation.

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Brandwatch CX

AUGUST 27, 2024

Craft a winning social media content plan that boosts engagement, enhances brand visibility, and aligns with your marketing goals.

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Maru Group

AUGUST 27, 2024

The Financial Conduct Authority’s (FCA) ‘Consumer Duty’ regulations landed with a ‘thud’ on the desk of many research and customer teams last year - and along with it came no shortage of changes and improvements for companies to make to ensure that their financial products and customer messaging is compliant with FCA standards. However, for many of our clients and industry partners in financial services, the introduction of Consumer Duty is proving to be more than just another compliance exercis

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SurveySensum

AUGUST 27, 2024

Did you know that email surveys are the third most popular channel having an average response rate of 30%? Not just that! Personalized emails can help you achieve an open rate of 29% and a click-through rate of 41%. By crafting an engaging email template that is both engaging and tailored to individual customers’ experience, you will boost your response rate significantly and also gather feedback that is relevant and accurate.

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This comprehensive report explores the evolving landscape of customer and business expectations, with five key trends that will help you understand your customers and stay ahead of the competition. Discover how your peers are implementing AI to improve customer experience with granular insights into their CX investments and specific AI use cases. For the first time, customers prefer digital channels when interacting with a business.

Customer Experience

CSM Magazine

AUGUST 27, 2024

Customer service quality is the foundation of any successful organization. However, attaining and sustaining high levels of customer satisfaction needs more than just basic training. Modern technology provides new solutions to improve customer service training, giving employees the tools they need to succeed in a competitive industry. From virtual reality simulations to gamification, the latest tech-driven approaches are transforming how businesses train their teams.

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BirdEye

AUGUST 27, 2024

When it comes to dental care, you are putting your trust in the hands of professionals. A good dentist can make a world of difference to your oral health. That’s why online reviews have become so important in helping us make informed decisions. But here’s the problem: not all reviews are equal. In dental marketing, those suspiciously perfect online reviews that seem almost too good to be true are fake reviews, which can be a real pain.

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Marketing 2024 Social Media Demo 59

Perkville

AUGUST 27, 2024

Discover Real Pilates in Dubai, led by Reza Alavi. Explore their growth, loyalty programs, and commitment to wellness. Join their transformation journey today!

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Brandwatch CX

AUGUST 27, 2024

3 years ago we started building Brandwatch on top of the search engine we had developed. We asked prospective users what in particular they wanted from a system that ‘told them what people were saying about them on the internet’ The typical response we got was ‘sounds cool’ or at the most ‘yeah that would be really useful’ What, of course, I was really after was to find real pain.

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Circular Edge

AUGUST 27, 2024

Multi-Cloud and Hybrid Cloud Join live: Wednesday, December 11 | 1pm Eastern As businesses embrace digital transformation, multi-cloud and hybrid cloud strategies have become essential for flexibility, cost optimization, and scalability. This webinar will cover the key concepts, benefits, and best practices for managing multiple cloud environments. Learn how to effectively integrate and secure your cloud infrastructure to enhance performance and resilience.

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Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions

Are you still manually reviewing calls? 🤔 It's time for a change! The traditional method of manual call monitoring is no longer cutting it in today's fast-paced call center environment. Industry experts Angie Kronlage and April Wiita from Working Solutions are here to explore the power of innovative automation to revolutionize outdated call review processes!

Customer Experience

Brandwatch CX

AUGUST 27, 2024

3 years ago we started building Brandwatch on top of the search engine we had developed. We asked prospective users what in particular they wanted from a system that ‘told them what people were saying about them on the internet’ The typical response we got was ‘sounds cool’ or at the most ‘yeah that would be really useful’ What, of course, I was really after was to find real pain.

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Social Media B2B Consumers Brands 59

Circular Edge

AUGUST 27, 2024

Automation and Emerging Technologies: Shaping the Future Join live: Wednesday, November 13 | 1pm Eastern In a rapidly evolving digital landscape, automation and emerging technologies are transforming industries at an unprecedented pace. From artificial intelligence (AI) and machine learning (ML) to robotic process automation (RPA) and the Internet of Things (IoT), businesses are leveraging these technologies to drive efficiency, innovation, and growth.

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Technology Webinar Innovation Insights 52

Strativity

AUGUST 27, 2024

The post One Segmentation to Rule Them All? The Benefits of Having a Segmentation Portfolio appeared first on Material.

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Optimove

AUGUST 27, 2024

New research from Optimove suggests that people who bet on the NFL are planning to do so more in 2024 than they did in 2023, despite two-thirds admitting they bet more than they are comfortable with. The post Optimove research suggests NFL bettors gambling beyond comfort level appeared first on Optimove.

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Today’s digitally savvy customers have high expectations of retailers for convenience, responsiveness, and ease of doing business both in-store and online. Our recent survey of over 2,000 US consumers found that retailers that can drive a seamless, omnichannel customer experience (CX) – across physical and digital channels – have huge benefits for brand relevance, profitability, and customer loyalty.

Customer Experience

BirdEye

AUGUST 27, 2024

The economy of trust is more important than ever. Here’s a story that helps highlight it. In February 2019, the Federal Trade Commission took a major step towards cracking down on fake reviews online. Cure Encapsulations Inc, a company selling weight-loss supplements on the Amazon marketplace, was accused of paying a third-party website to leave fake customer reviews online.

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Forrester's Customer Insights

AUGUST 27, 2024

Are you ready to transform your B2B marketing and sales strategies? Forrester’s B2B Summit EMEA 2024 is just around the corner, and it’s the event you can’t afford to miss. Here’s why you need to be there. Revolutionize Your B2B Strategy. In today’s fast-paced business environment, staying ahead of the curve is crucial.

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Clarivate

AUGUST 27, 2024

Since the FDA’s approval of the first pulsed field ablation (PFA) system in the U.S. last December, PFA technology has rapidly reconfigured the electrophysiology market in the U.S. and ramped up sales of PFA systems in Europe. The shocking speed of PFA’s adoption continues to reverberate through the industry, but the benefit appears more widespread than early reports indicated.

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Forrester's Customer Insights

AUGUST 27, 2024

To understand current US consumer financial health, Principal Forecast Analyst Jitender Miglani analyzes key Q2 2024 Bureau of Economic Analysis (BEA) data.

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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.

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