Experience Investigators by 360Connext

AUGUST 27, 2024

How can you celebrate CX Day on a limited budget and with a small team? Tune in to hear some ideas for acknowledging your organization’s unsung heroes and making this special day truly meaningful. Join Jeannie Walters as she shares innovative and heartfelt ways to celebrate the outstanding work of customer experience professionals, from promoting their efforts in internal communications to surprising them with small tokens of appreciation.

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BirdEye

AUGUST 27, 2024

The economy of trust is more important than ever. Here’s a story that helps highlight it. In February 2019, the Federal Trade Commission took a major step towards cracking down on fake reviews online. Cure Encapsulations Inc, a company selling weight-loss supplements on the Amazon marketplace, was accused of paying a third-party website to leave fake customer reviews online.

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Brandwatch CX

AUGUST 27, 2024

Craft a winning social media content plan that boosts engagement, enhances brand visibility, and aligns with your marketing goals.

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Social Media Brands Engagement Marketing 105

Maru Group

AUGUST 27, 2024

The Financial Conduct Authority’s (FCA) ‘Consumer Duty’ regulations landed with a ‘thud’ on the desk of many research and customer teams last year - and along with it came no shortage of changes and improvements for companies to make to ensure that their financial products and customer messaging is compliant with FCA standards. However, for many of our clients and industry partners in financial services, the introduction of Consumer Duty is proving to be more than just another compliance exercis

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Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.

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Brandwatch CX

AUGUST 27, 2024

Craft a winning social media content plan that boosts engagement, enhances brand visibility, and aligns with your marketing goals.

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Social Media Brands Engagement Marketing 85

CSM Magazine

AUGUST 27, 2024

Customer service quality is the foundation of any successful organization. However, attaining and sustaining high levels of customer satisfaction needs more than just basic training. Modern technology provides new solutions to improve customer service training, giving employees the tools they need to succeed in a competitive industry. From virtual reality simulations to gamification, the latest tech-driven approaches are transforming how businesses train their teams.

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Customer Service Training Customer Service Magazine Customer Satisfaction 52

BirdEye

AUGUST 27, 2024

When it comes to dental care, you are putting your trust in the hands of professionals. A good dentist can make a world of difference to your oral health. That’s why online reviews have become so important in helping us make informed decisions. But here’s the problem: not all reviews are equal. In dental marketing, those suspiciously perfect online reviews that seem almost too good to be true are fake reviews, which can be a real pain.

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Perkville

AUGUST 27, 2024

Discover Real Pilates in Dubai, led by Reza Alavi. Explore their growth, loyalty programs, and commitment to wellness. Join their transformation journey today!

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Loyalty Programs Loyalty 52

Strativity

AUGUST 27, 2024

The post One Segmentation to Rule Them All? The Benefits of Having a Segmentation Portfolio appeared first on Material.

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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.

Voice of Customer

Clarivate

AUGUST 27, 2024

Since the FDA’s approval of the first pulsed field ablation (PFA) system in the U.S. last December, PFA technology has rapidly reconfigured the electrophysiology market in the U.S. and ramped up sales of PFA systems in Europe. The shocking speed of PFA’s adoption continues to reverberate through the industry, but the benefit appears more widespread than early reports indicated.

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Circular Edge

AUGUST 27, 2024

Multi-Cloud and Hybrid Cloud Join live: Wednesday, December 11 | 1pm Eastern As businesses embrace digital transformation, multi-cloud and hybrid cloud strategies have become essential for flexibility, cost optimization, and scalability. This webinar will cover the key concepts, benefits, and best practices for managing multiple cloud environments. Learn how to effectively integrate and secure your cloud infrastructure to enhance performance and resilience.

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Optimove

AUGUST 27, 2024

New research from Optimove suggests that people who bet on the NFL are planning to do so more in 2024 than they did in 2023, despite two-thirds admitting they bet more than they are comfortable with. The post Optimove research suggests NFL bettors gambling beyond comfort level appeared first on Optimove.

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Circular Edge

AUGUST 27, 2024

Automation and Emerging Technologies: Shaping the Future Join live: Wednesday, November 13 | 1pm Eastern In a rapidly evolving digital landscape, automation and emerging technologies are transforming industries at an unprecedented pace. From artificial intelligence (AI) and machine learning (ML) to robotic process automation (RPA) and the Internet of Things (IoT), businesses are leveraging these technologies to drive efficiency, innovation, and growth.

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Technology Webinar Innovation Insights 52

Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions

Are you still manually reviewing calls? 🤔 It's time for a change! The traditional method of manual call monitoring is no longer cutting it in today's fast-paced call center environment. Industry experts Angie Kronlage and April Wiita from Working Solutions are here to explore the power of innovative automation to revolutionize outdated call review processes!

Customer Experience

Forrester's Customer Insights

AUGUST 27, 2024

To understand current US consumer financial health, Principal Forecast Analyst Jitender Miglani analyzes key Q2 2024 Bureau of Economic Analysis (BEA) data.

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Brandwatch CX

AUGUST 27, 2024

3 years ago we started building Brandwatch on top of the search engine we had developed. We asked prospective users what in particular they wanted from a system that ‘told them what people were saying about them on the internet’ The typical response we got was ‘sounds cool’ or at the most ‘yeah that would be really useful’ What, of course, I was really after was to find real pain.

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Forrester's Customer Insights

AUGUST 27, 2024

Are you ready to transform your B2B marketing and sales strategies? Forrester’s B2B Summit EMEA 2024 is just around the corner, and it’s the event you can’t afford to miss. Here’s why you need to be there. Revolutionize Your B2B Strategy. In today’s fast-paced business environment, staying ahead of the curve is crucial.

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Brandwatch CX

AUGUST 27, 2024

3 years ago we started building Brandwatch on top of the search engine we had developed. We asked prospective users what in particular they wanted from a system that ‘told them what people were saying about them on the internet’ The typical response we got was ‘sounds cool’ or at the most ‘yeah that would be really useful’ What, of course, I was really after was to find real pain.

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Social Media B2B Consumers Brands 59

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Customers expect to be able to interact with your organization whenever and however they want. They also expect your agents to have insights into their journeys so that they don’t have to repeat themselves as they move through various channels. And, if they’re not able to, they just might find one of your competitors who will offer the flexibility they are looking for.

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