SaleMove
MARCH 8, 2024
To serve customers and members efficiently and effectively, agents must be set up for success. Here’s how to do it with a seamless agent experience. The post Tooling Up for Success: Unleashing Representative Efficiency with Glia Workzone appeared first on Glia Blog | Digital Customer Service Explained.
BirdEye
MARCH 8, 2024
Are you looking to expand your business and accelerate growth, yet find yourself stuck as every cheat sheet seems to skirt around the actual methods for increasing your social media followers? If so, you’ve come to the right place. Social media is vital for every business, beginning with the crucial step of increasing your follower count on each platform.
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SurveySensum
MARCH 8, 2024
Businesses have increasingly turned to chat support as a pivotal tool to engage with customers. Chat support offers real-time assistance, helping your company address customer queries, resolve issues promptly, and ultimately enhance customer satisfaction. The global market for live chat software was worth $755.23 million in 2020, and you can expect to see that grow at a CAGR of 8.8% and reach $1.7 billion by 2030.
CSM Magazine
MARCH 8, 2024
At Sabio’s Disrupt 2024 in London earlier this week, Barack Obama – the former President of the United States – discussed the future of customer experience (CX), focusing on the risk and rewards associated with artificial intelligence (AI). Moments earlier, Steve Jobs, the late, great former Apple boss, re-enforced the event’s theme through his opening monologue, claiming ‘the people who are crazy enough to think they can change the world are the ones that do.” And yes, y
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AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
Northridge Group
MARCH 8, 2024
To increase customer retention rates and reduce churn, you can transform your call center into a loyalty center. Use these four tactics to improve brand loyalty. The post International Women’s Day: A Closer Look at Some of the Women Who Drive NRG first appeared on Northridge Group.
CXDNA Update brings together the best content for customer experience professionals from the widest variety of industry thought leaders.
Beyond Philosophy
MARCH 8, 2024
Have you ever come across the Abilene Paradox? It’s when everyone agrees to do something that no one really wants to do. Jerry B. Harvey coined “The Abilene Paradox” based on a family incident. They ended up driving 50 miles each way across the scorching Texas desert to Abilene for dinner, even though none of them wanted to go. They all thought everyone else wanted to go, so they reluctantly agreed.
Middlesex Consulting
MARCH 8, 2024
Why Create a Go-to-Market Plan? A go-to-market (GTM) plan is needed whenever a business performs any of the following activities: The idea is that thinking, writing, discussing, and reviewing the plan will highlight defects, omissions, and unsubstantiated assumptions that may sink the plan or at least lead to severe investor disappointment. This article appears on […] The post Every Go-to-Market Plan Needs a Value Creation and Monetization Section appeared first on Middlesex Consulting.
Brandwatch CX
MARCH 8, 2024
Take a peek at the International Women's Day conversation online.
Forrester's Customer Insights
MARCH 8, 2024
With two moves, the federal government bucked its reputation for moving at a glacial pace this week. First, the Federal Trade Commission dropped a blog post stating that “Browsing and location data are sensitive. Full stop.
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Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.
Clarivate
MARCH 8, 2024
Originally published October 20, 2016. Updated March 8, 2024 In the sprawling and complex world of research, attribution matters. Individual researchers, teams and institutions each deserve credit for their contributions and this credit underpins career advancement, research funding and trust in the scholarly record. However, with over 2.5 million research papers produced each year , keeping track of what happens where and who does it is no easy feat.
Brandwatch CX
MARCH 8, 2024
Take a peek at the International Women's Day conversation online.
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