InMoment XI

APRIL 9, 2024

Facebook is one of the most widely used social media marketing tools today. However, there may be instances where your business must learn how to delete a Facebook Page in order to protect your brand reputation. Here are some of the common reasons why a business might want to delete their Facebook Page: Rebranding: Your company is undergoing a rebranding process and you’d like to start fresh with a brand new Facebook Business Page.

Brands 260

Brands Social Media Feedback Management 260

Experience Investigators by 360Connext

APRIL 9, 2024

Unlock the full potential of your customer-facing team and watch your customer satisfaction soar! Let’s transform the frontline of your business into a powerhouse for customer loyalty. On this episode of the Experience Action Podcast, we’re tackling a golden question: How do we get our customer-facing employees just as invested in the customer experience as we are?

Download 162

Download Loyalty Customer Satisfaction Customers 162

TechSee

APRIL 9, 2024

In the world of customer service and technical support, a significant challenge often goes unaddressed: the visual gap. This gap represents the disconnect between customers and service agents, where words fail to convey the full picture of an issue or solution. Without visual assistance, customers struggle to describe technical problems or product statuses, and agents are left to navigate these challenges “blind” without seeing the actual issue.

Net Promoter Score 124

Net Promoter Score NPS Customer Satisfaction Customer Confidence 124

ShepHyken

APRIL 9, 2024

What if I told you that a satisfied customer could ruin your business? Most people think satisfied customers are happy and will come back. At least, it appears that way. Many years ago, I used to begin my customer service keynote speeches with a question: By a show of hands, how many of you believe it’s important to satisfy your customers? As you might imagine, just about everyone raised their hand.

2024 139

2024 Workshop Customer Service Training Customers 139

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Today’s digitally savvy customers have high expectations of retailers for convenience, responsiveness, and ease of doing business both in-store and online. Our recent survey of over 2,000 US consumers found that retailers that can drive a seamless, omnichannel customer experience (CX) – across physical and digital channels – have huge benefits for brand relevance, profitability, and customer loyalty.

Customer Experience

C3Centricity

APRIL 9, 2024

As has been claimed for decades, there are differences between B2C marketing strategies and those of business-to-business (B2B). However, as companies continue to evolve in an increasingly digital landscape, these disparities, while significant, share the underlying goal of establishing meaningful connections with the people who buy their products and services.

B2C 90

B2C B2B Marketing Return on Investment 90

West Monroe

APRIL 9, 2024

Credit unions are uniquely positioned in today’s marketplace. With the ability to focus on the member experience and provide higher interest rates, credit unions can continue providing value despite ongoing uncertainty in the macroenvironment. While this impacts lower net interest margins, it fuels competition against traditional banks and highlights the differing profit pressures that credit unions face.

2024 52

2024 Banking Financial Consumers 52

Gainsight

APRIL 9, 2024

Loneliness continues to be a rising epidemic in our society. The cure for this is community. Our mission is to create a thriving culture of community within the technology space. We do this through Pulse events and wanted to create this with our Community Unplugged event. Nick Mehta, CEO at Gainsight and Kellie Capote, Chief Customer Officer at Gainsight kicked off the event and dove deep into why communities are important within the workplace and how to start building them.

Connections 52

Connections Chief Customer Officer E-support Events 52

SurveySensum

APRIL 9, 2024

Did you know that companies that excel at customer experience have 1.5 times more engaged employees than companies delivering mediocre customer experience? This shows the exceptional impact engaged employees have on customer experience. The higher the employee engagement, the better will be your customer experience and the greater will be the number of happy customers!

Employee Experience 52

Employee Experience Demo Reference Feedback 52

CSM Magazine

APRIL 9, 2024

Remote work has become the new norm in various industries, and customer support teams are no exception. In this seismic shift, technology plays the central role, effectively bridging the gap between home offices and clients. Here we focus on two major tech tools that are reshaping remote customer support: call tracking software and workforce optimization software.

Call Recording 64

Call Recording E-support Customers Customer Satisfaction 64

Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions

Are you still manually reviewing calls? 🤔 If so, this webinar is for you! What was once a common practice in the call center is now a barrier to success. Manual call monitoring is no longer an option if you want to proactively coach your agents to ultimately improve the customer experience using data-driven insights. Join this webinar with Angie Kronlage and April Wiita of Working Solutions to discuss how you can modernize outdated, manual call review processes through the power of autom

Call Center

Forrester's Customer Insights

APRIL 9, 2024

Daniel Kahneman was an unlikely economist. He was trained as a psychologist and spent much of his career at Princeton as a psychology and public affairs professor. Yet, his contribution to modern economics, for which he received the Nobel Prize in 2002, remains unparalleled.

2002 28

2002 Consumers Brands B2C 28

Totango

APRIL 9, 2024

Is 2024 the year of customer success or sales? Our CS and sales experts say, “Neither.” Chris Dishman , SVP of Customer Success for Totango & Catalyst, hosted a roundtable discussion with industry leaders, including Rashmi Chari , Head of Global Customer Success for ThousandEyes, Kevin McIntyre , Chief Revenue Officer for Dealfront, and Madelyn DePrey , VP of Customer Success for Aircall.

Sales 109

Sales 2024 Webinar Customer Success 109

Magellan Solutions

APRIL 9, 2024

Capturing visuals is the new currency, but quality editing is the game-changer. Outsourcing photo editing allows photographers, marketers, and content creators to elevate their visual assets professionally. The stats speak volumes: Those who outsource photo editing see a remarkable 40% boost in profits over those who edit in-house. The quality of your visual content can set you apart from the rest.

Communication 52

Communication Social Media Feedback Call Center 52

CSM Magazine

APRIL 9, 2024

Process mining is a powerful methodology that bridges the gap between theory and practice in software development. By analyzing event logs and extracting valuable insights from real-world processes, process mining enables organizations to optimize their operations, enhance efficiency, and drive continuous improvement. In this article, we explore the fundamentals of process mining and its profound impact on automated testing.

Events 52

Events Definition Insights Customer Satisfaction 52

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The 5 Essentials of a CX-First Platform Customer experience was once considered a soft metric, or a “nice to have.” But it is now a board-level priority for many brands. The experience you provide your customers is a defining way to differentiate your business from the competition. But how can you really make CX a priority when you have competing budget and resource constraints?

Customer Experience

Strativity

APRIL 9, 2024

The post The Private Label Revolution: Is Your Brand Ready? appeared first on Material.

Brands 52

Brands 52

CSM Magazine

APRIL 9, 2024

Money matters are an integral part of life and achieving our financial goals often requires strategic planning and resources. In some instances, that resource can be as straightforward as a payday loan. Payday loans are short-term loans that come to the rescue when unexpected expenses arise before your next pay check. They offer a viable means to address immediate financial concerns, enabling you to better focus on your bigger goal plans.

Financial 52

Financial Information Management 52

Forrester's Customer Insights

APRIL 9, 2024

High-performance IT is the pursuit of continuously improving business results through technology. But the concept of high-performance IT rests on a foundation of security, privacy, and resilience that is necessary to build trust. And this is where digital sovereignty comes into play.

Government 28

Government Technology Customers 28

Strativity

APRIL 9, 2024

The post Break Free with Data Democratization appeared first on Material.

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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.

Customers

Forrester's Customer Insights

APRIL 9, 2024

In 2024, MWC was about all tech topics, particularly the big themes of AI and APIs, going beyond just telco themes.

2024 36

2024 Technology Management Customers 36