Bill Quiseng
APRIL 17, 2024
QUI QUOTE: Instead of giving incentives to your customers who fill out your surveys, offer rewards and recognition to your people who deliver service so GREAT customers rave about them on your surveys and social media. Customers pay for their experience, not your product or service. And it’s THEIR experience, not yours. Customers seek the best emotional value in their experience.
Thematic
APRIL 17, 2024
Customer Experience Analytics (CXA) is your key to unlocking the true reasons behind their choices and experiences. Investing in truly understanding them has a massive financial payoff. Our own customers have gained huge financial benefits through effectively analyzing customer data to improve customer experiences. Companies earning $1 billion annually often see an additional $700 million in revenue within just 3 years of prioritizing customer experience.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
CSM Magazine
APRIL 17, 2024
Victor Obando, VP of Customer Solutions, ActivTrak Earlier this year the World Bank predicted the global economy would slow for a third straight year in 2024. While the job market is still strong in some industries and regions, heightened global tensions, high inflation and high interest rates have increased business uncertainty. As a result, leaders are proceeding cautiously when it comes to expanding company headcount, including in the area of customer service – which is often one of the most
Thematic
APRIL 17, 2024
Customer Experience Analytics (CXA) is your key to unlocking the true reasons behind their choices and experiences. Investing in truly understanding them has a massive financial payoff. Our own customers have gained huge financial benefits through effectively analyzing customer data to improve customer experiences. Companies earning $1 billion annually often see an additional $700 million in revenue within just 3 years of prioritizing customer experience.
Advertisement
The 5 Essentials of a CX-First Platform Customer experience was once considered a soft metric, or a “nice to have.” But it is now a board-level priority for many brands. The experience you provide your customers is a defining way to differentiate your business from the competition. But how can you really make CX a priority when you have competing budget and resource constraints?
Team Support
APRIL 17, 2024
In the digital age, where customer expectations are higher than ever, providing exceptional customer support is not just an option; it's a necessity. As businesses scramble to keep up with growing demands, the right customer support solution becomes a pivotal asset. It's not just about solving customer issues but creating a seamless, responsive, and personalized service experience that can significantly impact your brand's reputation and your bottom line.
CXDNA Update brings together the best content for customer experience professionals from the widest variety of industry thought leaders.
CSM Magazine
APRIL 17, 2024
In today’s always on economy, customer experience managers face the challenge of meeting consumer expectations round-the-clock. Enter chatbots – the tireless, automated assistants revolutionizing customer service. But not all bots are created equal. The difference between a bot that enhances customer experience and one that frustrates users often lies in its features.
Magellan Solutions
APRIL 17, 2024
Are you tired of wasting countless hours entering data into your CRM system? Did you know that sales representatives spend 65% of their time on administrative tasks such as repetitive data entry, leaving only 35% dedicated to actual selling activities ? That’s a significant chunk of lost productivity and missed opportunities. With this, there’s a pressing need to streamline and automate data entry processes that consume valuable selling time; this is where automating CRM data entry servic
CSM Magazine
APRIL 17, 2024
In today’s fast-paced, customer-centric business landscape, the traditional approach of reactive customer service—to wait for customers to reach out with issues—no longer reigns supreme. Instead, proactive customer service, which involves anticipating and addressing customer needs before they arise, is now considered a gold standard in fostering strong customer relationships and loyalty.
BirdEye
APRIL 17, 2024
In a landmark move aimed at bolstering transparency and trust, YouTube has introduced a mandatory policy requiring creators to disclose the use of AI-generated content in their videos. This decision comes in response to the growing concerns over artificial intelligence’s role in content creation and its potential to mislead viewers. Policy overview: Combating deceptive content with transparency YouTube now mandates that creators reveal when their videos include AI-generated or significantl
Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions
Are you still manually reviewing calls? 🤔 If so, this webinar is for you! What was once a common practice in the call center is now a barrier to success. Manual call monitoring is no longer an option if you want to proactively coach your agents to ultimately improve the customer experience using data-driven insights. Join this webinar with Angie Kronlage and April Wiita of Working Solutions to discuss how you can modernize outdated, manual call review processes through the power of autom
West Monroe
APRIL 17, 2024
Talent and skill shortages continue to be a growing concern for manufacturers as they mature their digital capabilities. Beyond just the large and growing shortage of workers , there’s an equally troubling deficit of the digital skills needed to power the move toward smart manufacturing and Industry 4.0. Industry leaders recently ranked “building a stronger and more resilient workforce” among the top three investment priorities for 2024.
The DiJulius Group
APRIL 17, 2024
Uncover the future of customer service as we explore the power of AI, where technology meets empathy head-on. John and his colleague Dave Murray take you through the emerging “collaborative AI” world, redefining traditional customer interactions and the emotional bonds they forge. From tackling empathy fatigue to considering AI as a potential carrier of compassion, Read Full Article The post 152: The Power of Purpose appeared first on The DiJulius Group.
Braze
APRIL 17, 2024
Find out the state of customer engagement in EMEA in 2024, according to the latest analysis from the fourth-annual Braze Global Customer Engagement Review.
Nasuni
APRIL 17, 2024
Andres Rodriguez shares why enterprises need to get fit for AI and the top factors prohibiting their AI success.
Advertisement
A CX myth is something widely believed or implemented that is based on “how we’ve always done it” thinking, rather than delivering truly innovative customer experiences. What CX myths are holding organizations back from top-level customer experience performance? What can companies do to find solid ground and move forward successfully? In this guidebook, we answer those questions and more as we explore three key myths and two strategies that you can use to replace them.
.png)
Forrester's Customer Insights
APRIL 17, 2024
In Greek mythology, Scylla and Charybdis represented the problem of navigating between two hazards: deadly rocks on one side, a fearsome whirlpool on the other.
Optimove
APRIL 17, 2024
Take your customer segmentation to the next level with our advanced guide Download Now Why it matters: Celebrated on the third Thursday of each quarter, “Get to Know Your Customers Day” emphasizes the importance of understanding customers deeply and catering to their wants and needs. Marketers should be mindful of their most valuable customers and their offerings.
Forrester's Customer Insights
APRIL 17, 2024
In our 25-criterion evaluation of Workday services providers, we identified the most significant ones and researched, analyzed, and scored them. This blog introduces you to the report on how each provider measures up and helps enterprise technology leaders select the right one for their needs.
2020 Research
APRIL 17, 2024
Key Takeaways Strong union ties don’t affect the views of union-affiliated Michigan voters as much as other factors, like religion and parenthood Though Trump isn’t seen as pro-union, some of these Michigan voters support him because they believe he’s pro-worker These voters have concerns about the U.S. economy, especially the cost of housing. They offered ideas for government programs that could help make housing more affordable In this Article What Influences Union-Affiliated Michigan Voters W
Advertisement
Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.
Forrester's Customer Insights
APRIL 17, 2024
Financial services firms are at various stages of defining their vision for AI and what value AI can bring to their organization. In reality, most firms are still far from realizing significant commercial value from their AI investments. Singapore-based DBS Bank stands as a role model for these firms.
Forrester's Customer Insights
APRIL 17, 2024
Your cloud usage continues to grow. The types of workloads you’re migrating are trending increasingly mission-critical. Your cloud governance must match this new reality.
Forrester's Customer Insights
APRIL 17, 2024
Investing in sustainability management software is an important business imperative not only to be complaint to sustainability regulations, but also to drive an environmental sustainability strategy, optimize metrics and reporting, and have good corporate sustainability data management practices especially if you need to prove you are doing what you said you would.
Expert insights. Personalized for you.
156 
Let's personalize your content