InMoment XI
NOVEMBER 1, 2024
Fake reviews are an escalating problem for both consumers and businesses. Nearly 30% of online reviews are now estimated to be fake, and this figure keeps rising. As consumers grow more aware of this issue, they’re becoming increasingly cautious about purchasing products or services. In fact, over 50% of consumers say they wouldn’t buy a product if they suspected the reviews were fake.
SurveySensum
NOVEMBER 1, 2024
“Satisfaction is a rating. Loyalty is a brand.” — Shep Hyken. Brands that excel in cultivating loyalty experience 2.5X faster revenue growth than their industry peers. But what does this truly mean? Well, brand loyalty goes beyond simple recognition of your products; it’s about the profound trust and emotional connection customers have with your brand.
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The DiJulius Group
NOVEMBER 1, 2024
The leading organizations worldwide and in every industry focus on creating a world-class customer and employee experience. The DiJulius Group has spent decades researching world-class organizations and discovered what sets them apart. Those insights now form the heart of our proven methodology. Our consulting team is here to help you implement these strategies and customize.
Brandwatch CX
NOVEMBER 1, 2024
Discover 25 effective tips to boost your Instagram followers. Increase your engagement and visibility today – read the article to get started.
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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.
The DiJulius Group
NOVEMBER 1, 2024
The leading organizations worldwide and in every industry focus on creating a world-class customer and employee experience. The DiJulius Group has spent decades researching world-class organizations and discovered what sets them apart. Those insights now form the heart of our proven methodology. Our consulting team is here to help you implement these strategies and customize.
CXDNA Update brings together the best content for customer experience professionals from the widest variety of industry thought leaders.
Brad Cleveland Blog
NOVEMBER 1, 2024
There’s a scene in the movie Jobs, the biographical drama of Steve Jobs’ life, where he is shown fiddling with a portable CD player. It’s clumsy, heavy, and he struggles to get the CD loaded. The next scene shows him throwing … Continue reading → The post Customer Advocacy: The Secret Sauce appeared first on Brad Cleveland.
Brandwatch CX
NOVEMBER 1, 2024
Master Instagram hashtags to increase your engagement effectively. Discover practical tips and strategies to elevate your posts.
Forrester's Customer Insights
NOVEMBER 1, 2024
As a global B2B technology and services company, Fujitsu has long recognized the importance of customer experience (CX) in driving business success.
Brandwatch CX
NOVEMBER 1, 2024
Discover the top 10 TikTok analytics tools to boost your marketing strategy. Enhance your performance and make informed decisions. Read more now!
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The annual Cognition virtual conference is back on October 16, and this year it’s FREE! You’ll enjoy: Inspiring Keynotes from top learning industry leaders, providing fresh perspectives to help you outperform the competition. Hands-on, Skill-Building Sessions to elevate your growth, retention, and product adoption strategies. Exclusive First Look at the latest innovations from Thought Industries, empowering you with tools to grow faster.
Forrester's Customer Insights
NOVEMBER 1, 2024
I am excited to announce the Forrester Wave: Sell-side platforms, Q4 2024. This is the first Forrester Wave of the SSP category since 2014, and a great deal has changed in those 10 years.
Brandwatch CX
NOVEMBER 1, 2024
Discover the top 10 TikTok analytics tools to boost your marketing strategy. Enhance your performance and make informed decisions. Read more now!
Forrester's Customer Insights
NOVEMBER 1, 2024
Why Now? Why an API Security Landscape? For years, different departments within organizations have passed the responsibility of API security from one to another, while companies reaped the benefits of the API economy. Unfortunately, with inadequate protection and security, cybercriminals have also been capitalizing on this growth.
Brandwatch CX
NOVEMBER 1, 2024
X advertising focuses on strategies to enhance brand visibility and return on investment. Explore tactics to maximize your ROI on X in 2024.
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Customers expect to be able to interact with your organization whenever and however they want. They also expect your agents to have insights into their journeys so that they don’t have to repeat themselves as they move through various channels. And, if they’re not able to, they just might find one of your competitors who will offer the flexibility they are looking for.
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Forrester's Customer Insights
NOVEMBER 1, 2024
Forrester’s new report, The Sales Performance Management Solutions For Incentive Compensation Landscape, Q4 2024, and pending Forrester Wave™ focus evaluative efforts on the incentive compensation capabilities of sales performance management platforms.
Brandwatch CX
NOVEMBER 1, 2024
X advertising focuses on strategies to enhance brand visibility and return on investment. Explore tactics to maximize your ROI on X in 2024.
2020 Research
NOVEMBER 1, 2024
Key Takeaways October’s focus groups included 12 people who didn’t vote in 2020, but plan to cast ballots in 2024. More than half of the participants support Donald Trump, in part because of how they remember life during his administration. However, the participants have concerns about a second Trump presidency, as well as worries about what might happen if Kamala Harris becomes president.
Brandwatch CX
NOVEMBER 1, 2024
Discover effective marketing strategies to elevate your brand's success. Learn practical tips and insights to enhance your approach.
Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions
Are you still manually reviewing calls? 🤔 It's time for a change! The traditional method of manual call monitoring is no longer cutting it in today's fast-paced call center environment. Industry experts Angie Kronlage and April Wiita from Working Solutions are here to explore the power of innovative automation to revolutionize outdated call review processes!
Brandwatch CX
NOVEMBER 1, 2024
Boost your TikTok presence with these 15 effective tips to gain more followers today.
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