Braze
MAY 6, 2024
As the industry continues to evolve, your ability to measure success is dependent on your ability to analyze and interpret your sending results. Join us as we take a deeper look at each of the signals that impact your deliverability.
Magellan Solutions
MAY 6, 2024
As a business owner, you’re always looking for ways to streamline your operations and get more done with fewer resources. Did you know that 24% of small businesses outsource to improve efficiency ? You’re probably curious about the different types of outsourcing that can benefit your company. From boosting productivity to reducing expenses, outsourcing has become a popular tool for improving operations.
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Interactions
MAY 6, 2024
The customer service industry has long been exploring the potential of AI, with hundreds and thousands of providers already crowding the market and promising various benefits. Further, the recent boom of Generative AI has exponentially changed the landscape, and the rapid pace of development has left CX and customer service leaders grappling with a new set of challenges.
Customer Enthusiast
MAY 6, 2024
I was thinking about the widely-read business book Blue Ocean Strategy, which was published 20 years ago, and the application of its central premise to purpose-driven work today. In the book, red ocean strategies represent the way business is approached in most industries: competing for contested—and often shrinking—demand and market share.
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Today’s digitally savvy customers have high expectations of retailers for convenience, responsiveness, and ease of doing business both in-store and online. Our recent survey of over 2,000 US consumers found that retailers that can drive a seamless, omnichannel customer experience (CX) – across physical and digital channels – have huge benefits for brand relevance, profitability, and customer loyalty.
CSM Magazine
MAY 6, 2024
Improving customer service in the auto transport industry involves offering custom solutions tailored to each client’s unique needs. From expedited shipping and enclosed transport for classic or luxury cars, to door-to-door delivery, these personalized services meet every customer’s specific request – making them happier and more loyal.
CXDNA Update brings together the best content for customer experience professionals from the widest variety of industry thought leaders.
CSM Magazine
MAY 6, 2024
Online popup builders have become effective tools for creating interesting and dynamic experiences that increase user engagement, conversions, and brand loyalty. In this article, we will examine the capabilities of online popup builders, highlighting their features and advantages and presenting examples of top platforms that help businesses design attractive popups.
Ascribe
MAY 6, 2024
By Rick Kieser, Ascribe CEO The customer satisfaction survey has become an epidemic. Whether you are buying a product, eating at a restaurant, or enjoying some other experience, it won’t be long before you receive an email asking you to complete a survey about the experience. As sociologist Anne Karpf writes in The Guardian , “So many organizations now want our feedback that if we acceded to them all, it would turn into a full-time job – unpaid, of course. … The result is that I̵
CX University
MAY 6, 2024
Getting customer feedback is instrumental in determining if the customer experience is a positive one. Real-time feedback, which captures customer sentiment and insights immediately after an interaction, is a powerful tool in the CX arsenal. By leveraging real-time customer surveys, businesses can gather valuable insights and respond to customer needs in near real-time.
The DiJulius Group
MAY 6, 2024
Designed to Gauge a Candidate’s Service Aptitude Potential The brands that will survive the next decade will be the ones that remained relentless with their hiring standards. You get what you pay for; hiring great people is an investment. Every employee is like a stock in your investment portfolio. The rock star rule is. Read Full Article The post Interviewing for Customer Experience Rockstars appeared first on The DiJulius Group.
Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions
Are you still manually reviewing calls? 🤔 If so, this webinar is for you! What was once a common practice in the call center is now a barrier to success. Manual call monitoring is no longer an option if you want to proactively coach your agents to ultimately improve the customer experience using data-driven insights. Join this webinar with Angie Kronlage and April Wiita of Working Solutions to discuss how you can modernize outdated, manual call review processes through the power of autom
Help Scout
MAY 6, 2024
When something goes wrong, that’s not the end of the story. Learn how to turn a negative situation into a positive customer experience with a service recovery plan.
CSM Magazine
MAY 6, 2024
In today’s digital age, the idea of starting a company remotely has become not just a possibility but a popular choice for many aspiring entrepreneurs. With the rise of technology and the increasing acceptance of remote work, the barriers to launching a business from anywhere in the world have significantly diminished. Whether you’re a digital nomad, a stay-at-home parent, or just prefer the flexibility of working from home, opening a company remotely offers many opportunities.
dscout People Nerds
MAY 6, 2024
GenAI pulls from limited resources—and only knows as much as you tell it. These tips will help you improve its effectiveness for research purposes.
CSM Magazine
MAY 6, 2024
Construction sites once echoed with the clatter of tools and shouted updates. Now, they hum with digital efficiency. In an industry as foundational as construction, exchanging information swiftly and effectively isn’t just about keeping pace; it’s about building the future on a backbone of innovation. Advancements are redefining how we communicate on-site and in the boardroom, turning potential into progress.
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The 5 Essentials of a CX-First Platform Customer experience was once considered a soft metric, or a “nice to have.” But it is now a board-level priority for many brands. The experience you provide your customers is a defining way to differentiate your business from the competition. But how can you really make CX a priority when you have competing budget and resource constraints?
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delighted
MAY 6, 2024
You can write the perfect survey questions, but the real key to capturing feedback is targeting the right customers at the right time. For years, the Delighted SDK has allowed you to do just that by displaying surveys within your iOS apps, but today, we’re taking it up a notch. Introducing: the Delighted Android SDK. Understand your mobile app users at all stages of the customer journey, whether it’s the first time they log in, after they make an in-app purchase, or every three months, just to c
Uplight
MAY 6, 2024
With slated-to-retire fossil-fueled power plants staying online to address resource adequacy concerns, it can sometimes seem as though our progress toward decarbonization is moving in the wrong direction. But with power demand skyrocketing from electrification and digitization, it’s no wonder that the Department of Energy (DOE) predicts a 200 GW (or 25% of total expected Read More The post How a Secure, Open Platform Drives Customer Participation in the Future Grid appeared first on Uplight.
CSM Magazine
MAY 6, 2024
The average American’s daily calorie intake has increased drastically in the past several decades, which has led to an increase in the number of overweight people in the US. Part of the reason for this is the increase in food availability. American companies can produce huge amounts of unhealthy foods at low prices, so fattening food is easier to get.
Strativity
MAY 6, 2024
The post Why One-Size-Fits-All Booking Flows Don’t Work appeared first on Material.
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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.
Forrester's Customer Insights
MAY 6, 2024
Read Principal Analyst Emily Pfeiffer's insights on the shifts in the B2C Commerce market over the past two years.
BirdEye
MAY 6, 2024
Navigating client management in an agency often feels like swimming through a sea of tasks. From mastering various platforms to demonstrating your value and ensuring client satisfaction, it’s a constant juggling act. Traditionally, agencies have relied on a patchwork of tools to deliver their services. This entails switching between multiple dashboards, grappling with data consolidation, and encountering hurdles in proving value to clients.
Forrester's Customer Insights
MAY 6, 2024
Now that The Forrester Wave™: Commerce Solutions for B2B, Q2 2024 is released, I can share an update of my perspective on The MACH Alliance.
Forrester's Customer Insights
MAY 6, 2024
Welcome back to Forrester’s blog series “50/50,” where we showcase two sides of a B2C marketing issue. This time, we explore how consumers feel about Capital One’s bid to acquire Discover — and how differentiated credit card brands are in the eyes of customers.
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A CX myth is something widely believed or implemented that is based on “how we’ve always done it” thinking, rather than delivering truly innovative customer experiences. What CX myths are holding organizations back from top-level customer experience performance? What can companies do to find solid ground and move forward successfully? In this guidebook, we answer those questions and more as we explore three key myths and two strategies that you can use to replace them.
Forrester's Customer Insights
MAY 6, 2024
The Forrester Wave™: Commerce Solutions for B2B, Q2 2024 revealed that public clouds helped vendors re-focus on their markets by narrowing what used to be a chasm between being feature rich OR architected for today.
Forrester's Customer Insights
MAY 6, 2024
The B2B commerce solutions market is no longer “A Tale of Two Cities” – stuck between choosing either cloud architecture or robust features. Collectively, the vendors have closed the chasm: the new school cloud-native vendors have invested in features – and the stalwarts have invested in modernized architecture.
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