Thematic
JANUARY 29, 2025
Let’s face it—customers are sharing feedback everywhere: surveys, social media, reviews—you name it. It’s a lot to handle, right? But here’s the thing: understanding what your customers are saying is the secret to delivering better customer experiences and growing your business. Did you know 61% of customers expect personalized service ?
Blueshift
JANUARY 29, 2025
Wouldnt it be amazing if your brand was the only shop on the block? A place where customers instantly recognized it as the best and knew you had exactly what they wanted? Thats the dream, right? But lets face it: today, your business is just one in a huge crowd, all fighting for attention online and offline. As an e-commerce and retail marketer, you know just looking good isn’t enough to cut through the noise.
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Brandwatch CX
JANUARY 29, 2025
Discover how to leverage YouTube Analytics in 2025 to grow your channel. Learn key metrics, tools, and strategies to track performance and optimize content.
Blueshift
JANUARY 29, 2025
Wouldnt it be amazing if your brand was the only shop on the block? A place where customers instantly recognized it as the best and knew you had exactly what they wanted? Thats the dream, right? But lets face it: today, your business is just one in a huge crowd, all fighting for attention online and offline. As an e-commerce and retail marketer, you know just looking good isn’t enough to cut through the noise.
Advertiser: ZoomInfo
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
2020 Research
JANUARY 29, 2025
Achieve qual efficiency with QualBoard to save you time and uncover insights faster in our upcoming webinar.
CXDNA Update brings together the best content for customer experience professionals from the widest variety of industry thought leaders.
eglobalis
JANUARY 29, 2025
My article originally posted at [link] Turn silos into strengths by embracing cross-departmental collaboration for better communication, faster innovation and stronger results. The Gist Silos as assets. Transforming silos into centers of expertise encourages cross-departmental collaboration and drives organizational growth. Shared accountability drives success.
PeopleMetrics
JANUARY 29, 2025
In Listen or Die , I highlighted the distinct purposes of Voice of Customer (VoC) programs and market research. While VoC focuses on real-time, operational feedback from all customers, market research traditionally delivers strategic insights based on a sample of customers. In 2017, these two disciplines were starting to converge. Today, thanks to AI, that convergence has accelerated in ways that I could never have imagined 8 years ago.
CSM Magazine
JANUARY 29, 2025
Artificial Intelligence (AI) is changing the way businesses interact with customers. Companies in various industries are using AI to improve efficiency, reduce costs, and provide better service. AI-powered tools, such as virtual receptionists and automated scripts with AI voices, are becoming common. These technologies help businesses handle customer queries quickly and accurately, improving customer satisfaction.
Blueshift
JANUARY 29, 2025
Wouldnt it be amazing if your brand was the only shop on the block? A place where customers instantly recognized it as the best and knew you had exactly what they wanted? Thats the dream, right? But lets face it: today, your business is just one in a huge crowd, all fighting for attention online and offline. As an e-commerce and retail marketer, you know just looking good isn’t enough to cut through the noise.
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Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.
CSM Magazine
JANUARY 29, 2025
A sales funnel that prioritizes the customer isn’t just beneficialits essential. When you focus on your customers’ needs, you create trust, build loyalty, and set your business apart from the competition. Heres how you can craft a sales funnel that puts customers at the heart of everything you do. Connect with Multiple Decision-Makers Sales is rarely a one-person game, especially in B2B environments.
The DiJulius Group
JANUARY 29, 2025
Outspoken Employees Outspoken employees can be considered negative, especially when employee feedback is given outside of an employee survey. Whenever I conduct a leadership workshop around our latest book The Employee Experience Revolution, one consistent question that comes up is how to handle negative employees. I have heard other experts answer this quickly by saying, Read Full Article The post Why It is Good to Have Outspoken Employees appeared first on The DiJulius Group.
2020 Research
JANUARY 29, 2025
In this Article Cold Calling: A Test of Patience and Persistence Warm Lists: A Recruitment Advantage Privacy Considerations List Quality: The Foundation of Success Timing and Persistence Budget Considerations Final Thoughts When it comes to market research, the tiny things can make or break you. Take recruitment strategy, for example. Recruiting from client target calling lists is not just about dialing numbers like a contest to win a car; it’s more about charming the right folks in the ri
Uplight
JANUARY 29, 2025
At Uplight, were committed to giving back to our planet and our communities. The TeamUp! volunteer program is built around creating opportunities for Uplighters to engage in meaningful volunteer work, while addressing real needs within our communities, including serving unhoused families, children, women and trans folks, and seniors. Uplight encourages every employee to volunteer a Read More The post Supporting Our Communities: Uplights TeamUp!
Advertiser: ZoomInfo
ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!
2020 Research
JANUARY 29, 2025
In this Article Cold Calling: A Test of Patience and Persistence Warm Lists: A Recruitment Advantage Privacy Considerations List Quality: The Foundation of Success Timing and Persistence Budget Considerations Final Thoughts When it comes to market research, the tiny things can make or break you. Take recruitment strategy, for example. Recruiting from client target calling lists is not just about dialing numbers like a contest to win a car; it’s more about charming the right folks in the ri
CSM Magazine
JANUARY 29, 2025
Indeed, becoming a certified teacher is a rewarding milestone. Nonetheless, getting there, ie. passing the teacher certification exam, can feel daunting. Whether youre fresh out of college or transitioning into teaching, this test is your gateway to the classroom. The good news? With the right strategies, you can tackle the teacher certification exam confidently and come out on top.
Feedbackly
JANUARY 29, 2025
Feedbackly participated as a research partner in a study revealing that brand-aligned, upbeat playlists enhance customer experience and increase spending compared to generic, calm background music. The study, conducted in four Finnish shopping malls, aimed to examine the impact of music on customer experience and sales. The goal was to understand how brand-aligned playlists influence customer experience and customer behavior compared to non-targeted background music.
Optimove
JANUARY 29, 2025
Take the next step with our CRM marketer evolution curve Download Now Why it Matters: Lewis Pughs closing keynote at Optimove Connect 2025 will inspire marketers with a fresh perspective on tackling challenges, seizing opportunities, and achieving extraordinary outcomes. By drawing on his extreme journeys swimming every ocean in the world, Lewis will encourage attendees to push beyond limits, offering practical lessons that resonate deeply with the complexities of modern marketing.
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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.
Kapta Customer Success
JANUARY 29, 2025
What if your key accounts could generate twice the revenue they do today? It's not just possible it's happening for companies that have moved beyond traditional account management. While most organizations struggle to retain and grow their strategic accounts, industry leaders are transforming their approach to account management into a powerful revenue engine.
Forrester's Customer Insights
JANUARY 29, 2025
Exciting developments such as DeepSeeks R1 announcement are extending opportunities to run large language models on edge devices. These advancements could have profound implications for edge computing, particularly in the realms of AIOps and observability. By enabling real-time insights and faster automations at the edge, enterprises can enhance their operational posture, drive down costs, and improve operational efficiency and resilience.
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