Wed.Jan 29, 2025

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Mastering Customer Feedback Analysis with Text Analytics: A Step-by-Step Guide

Thematic

Let’s face it—customers are sharing feedback everywhere: surveys, social media, reviews—you name it. It’s a lot to handle, right? But here’s the thing: understanding what your customers are saying is the secret to delivering better customer experiences and growing your business. Did you know 61% of customers expect personalized service ?

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Your Quick Guide to YouTube Analytics in 2025

Brandwatch CX

Discover how to leverage YouTube Analytics in 2025 to grow your channel. Learn key metrics, tools, and strategies to track performance and optimize content.

2025 92
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Putting AI to Use for Better Qual Efficiency

2020 Research

Achieve qual efficiency with QualBoard to save you time and uncover insights faster in our upcoming webinar.

Webinar 52
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Oops! It did it again: The Italian “Garante” asks DeepSeek about its data privacy practices.

Forrester's Customer Insights

While the world and (the financial markets!) was taken by surprise by the raise of DeepSeeks open-source model, DeepThink (R1), the Italian privacy regulator Il Garante didnt waste time and sent a formal request to the Chinese company to disclose information about their practices with personal data.

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Signal-Based Selling: How to Leverage 4 Key Buying Signals

As prospects define their problem, search for solutions, and even change jobs, they are generating high-value signals that the best go-to-market teams can leverage to close more deals. This is where signal-based selling comes into play. ZoomInfo CEO Henry Schuck recently broke down specific ways to put four key buying signals into action with the experts from 30 Minutes to President’s Club.

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Ten Ways to Turn Organizational Silos into Collaboration Engines

eglobalis

My article originally posted at [link] Turn silos into strengths by embracing cross-departmental collaboration for better communication, faster innovation and stronger results. The Gist Silos as assets. Transforming silos into centers of expertise encourages cross-departmental collaboration and drives organizational growth. Shared accountability drives success.

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How AI Can Be Used in Customer Services

CSM Magazine

Artificial Intelligence (AI) is changing the way businesses interact with customers. Companies in various industries are using AI to improve efficiency, reduce costs, and provide better service. AI-powered tools, such as virtual receptionists and automated scripts with AI voices, are becoming common. These technologies help businesses handle customer queries quickly and accurately, improving customer satisfaction.

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Welcoming New Customers: How to Leverage Recommendations in Retail and Ecommerce

Blueshift

Wouldnt it be amazing if your brand was the only shop on the block? A place where customers instantly recognized it as the best and knew you had exactly what they wanted? Thats the dream, right? But lets face it: today, your business is just one in a huge crowd, all fighting for attention online and offline. As an e-commerce and retail marketer, you know just looking good isn’t enough to cut through the noise.

Retail 45
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Tips for Building a Sales Funnel That Puts Customers First

CSM Magazine

A sales funnel that prioritizes the customer isn’t just beneficialits essential. When you focus on your customers’ needs, you create trust, build loyalty, and set your business apart from the competition. Heres how you can craft a sales funnel that puts customers at the heart of everything you do. Connect with Multiple Decision-Makers Sales is rarely a one-person game, especially in B2B environments.

Sales 52
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Why It is Good to Have Outspoken Employees

The DiJulius Group

Outspoken Employees Outspoken employees can be considered negative, especially when employee feedback is given outside of an employee survey. Whenever I conduct a leadership workshop around our latest book The Employee Experience Revolution, one consistent question that comes up is how to handle negative employees. I have heard other experts answer this quickly by saying, Read Full Article The post Why It is Good to Have Outspoken Employees appeared first on The DiJulius Group.

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2024 State of Customer Education Report

Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.

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A Guide to Mastering Recruiting from a Client Target List

2020 Research

In this Article Cold Calling: A Test of Patience and Persistence Warm Lists: A Recruitment Advantage Privacy Considerations List Quality: The Foundation of Success Timing and Persistence Budget Considerations Final Thoughts When it comes to market research, the tiny things can make or break you. Take recruitment strategy, for example. Recruiting from client target calling lists is not just about dialing numbers like a contest to win a car; it’s more about charming the right folks in the ri

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Supporting Our Communities: Uplight’s TeamUp! Volunteer Program

Uplight

At Uplight, were committed to giving back to our planet and our communities. The TeamUp! volunteer program is built around creating opportunities for Uplighters to engage in meaningful volunteer work, while addressing real needs within our communities, including serving unhoused families, children, women and trans folks, and seniors. Uplight encourages every employee to volunteer a Read More The post Supporting Our Communities: Uplights TeamUp!

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2020 Research - Untitled Article

2020 Research

In this Article Cold Calling: A Test of Patience and Persistence Warm Lists: A Recruitment Advantage Privacy Considerations List Quality: The Foundation of Success Timing and Persistence Budget Considerations Final Thoughts When it comes to market research, the tiny things can make or break you. Take recruitment strategy, for example. Recruiting from client target calling lists is not just about dialing numbers like a contest to win a car; it’s more about charming the right folks in the ri

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Study Tips to Ace Your Teacher Certification Exam 

CSM Magazine

Indeed, becoming a certified teacher is a rewarding milestone. Nonetheless, getting there, ie. passing the teacher certification exam, can feel daunting. Whether youre fresh out of college or transitioning into teaching, this test is your gateway to the classroom. The good news? With the right strategies, you can tackle the teacher certification exam confidently and come out on top.

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Activating Intent Data for Sales and Marketing

Sales and marketing leaders have reached a tipping point when it comes to using intent data — and they’re not looking back. More than half of all B2B marketers are already using intent data to increase sales, and Gartner predicts this figure will grow to 70 percent. The reason is clear: intent can provide you with massive amounts of data that reveal sales opportunities earlier than ever before.

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Lewis Pugh to Inspire Marketers to Achieve Their Impossible at Optimove Connect 2025 

Optimove

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: Lewis Pughs closing keynote at Optimove Connect 2025 will inspire marketers with a fresh perspective on tackling challenges, seizing opportunities, and achieving extraordinary outcomes. By drawing on his extreme journeys swimming every ocean in the world, Lewis will encourage attendees to push beyond limits, offering practical lessons that resonate deeply with the complexities of modern marketing.

2025 52
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The Revenue Revolution: Transforming Account Management Beyond Traditional Sales

Kapta Customer Success

What if your key accounts could generate twice the revenue they do today? It's not just possible it's happening for companies that have moved beyond traditional account management. While most organizations struggle to retain and grow their strategic accounts, industry leaders are transforming their approach to account management into a powerful revenue engine.

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DeepSeek Unleashes Smaller-Footprint Models That Can Transform AIOps From Cloud To Edge

Forrester's Customer Insights

Exciting developments such as DeepSeeks R1 announcement are extending opportunities to run large language models on edge devices. These advancements could have profound implications for edge computing, particularly in the realms of AIOps and observability. By enabling real-time insights and faster automations at the edge, enterprises can enhance their operational posture, drive down costs, and improve operational efficiency and resilience.

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Finnish Study: Brand-Aligned Music Enhances Shopping Mall Customer Experience

Feedbackly

Feedbackly participated as a research partner in a study revealing that brand-aligned, upbeat playlists enhance customer experience and increase spending compared to generic, calm background music. The study, conducted in four Finnish shopping malls, aimed to examine the impact of music on customer experience and sales. The goal was to understand how brand-aligned playlists influence customer experience and customer behavior compared to non-targeted background music.

Brands 52
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Frost Radar: Voice of Customer Analytics, 2024

Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.