Beyond Philosophy

JULY 5, 2024

Sanjay Patel faces a challenge many of us can relate to: how to get senior executives to buy into your program. Dealing with senior management can be nerve-wracking, as I learned twenty years ago when my heart rate spiked during a presentation to the CEO and C-suite. Today, I’ve mastered strategies for these situations. In this episode, we discuss how to deal with them effectively and get what you want.

Presentation 88

Presentation Management Sales Communication 88

Second to None

JULY 5, 2024

In the current economic landscape, consumer spending patterns have undergone a significant transformation. Inflation is rising. There’s also economic uncertainty and shifting priorities. These have led to a softening of consumer spending. An item that was worth $1 in 2020 now costs $1.21. The once “almighty dollar” has lost the purchasing power it once had.

Consumers 71

Consumers Social Media Omnichannel Customer Centricity 71

CSM Magazine

JULY 5, 2024

Elevate Your Law Firm’s Client Experience with These 10 Proven Techniques Delivering exceptional customer service isn’t just good business for law firms – it’s an absolute necessity, given the sensitive nature of their work and the high stakes involved. By going above and beyond for your clients, you open the door to a lucrative advantage: the word-of-mouth endorsements, referrals, and – best of all – repeat business that follow close behind.

Customer Service 52

Customer Service Exceptional Customer Service Communication Connections 52

Second to None

JULY 5, 2024

In the current economic landscape, consumer spending patterns have undergone a significant transformation. Inflation is rising. There’s also economic uncertainty and shifting priorities. These have led to a softening of consumer spending. An item that was worth $1 in 2020 now costs $1.21. The once “almighty dollar” has lost the purchasing power it once had.

Consumers 62

Consumers Social Media Customer Centricity Touchpoint 62

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Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.

2024

SurveySparrow

JULY 5, 2024

Fun fact – an increase by one star can lead to a 5-9% jump in restaurant sales. Evidently, restaurant reviews have become a prime source of business for eateries, big or small. Now, if your food is great, you ought to have no trouble getting reviews. Simple, right? Nope! Why you need to be more strategic about your restaurant reviews 94% of diners in the US base their decisions off online reviews, and they have many reasons to dine. 64% of diners are craving a certain type of food. 58% wan

Feedback 52

Feedback Banking Demo Definition 52

CSM Magazine

JULY 5, 2024

As the winds of regulatory change sweep across the financial services landscape in the UK and Europe, a new force is fast approaching: DORA, the Digital Operational Resilience Act. But, as a financial services organisation, are you among the 60% that AREN’T prepared for it? With the clock ticking – and less than six months to go until DORA enforcement starts on 17th January 2025 – it’s time to batten down the hatches and ensure your operational resilience can withstand any temp

Financial 52

Financial 2025 Banking 2024 52

Feedbackly

JULY 5, 2024

Conventionally, B2B relations are viewed purely as rational interactions between business entities because partnerships are primarily formed considering performance-related data and cost-benefit analysis. For this reason, the role of emotions in the realm of B2B has often been undermined. But this notion is being debunked as we speak, and for good reason.

B2B 52

B2B B2C Sales Brands 52

CSM Magazine

JULY 5, 2024

Customer loyalty programs are more than just a way to reward repeat customers—they’re a strategic investment in building long-term relationships and driving consistent revenue. But how do you measure the success of such programs? Here, we explore key metrics for assessing loyalty program benefits, leveraging insights from well-known brands. Point Redemption Rate Definition The point redemption rate measures the percentage of loyalty points earned by customers that are eventually redeemed.

Loyalty Programs 52

Loyalty Programs Loyalty Measurement Brands 52

SaleMove

JULY 5, 2024

No matter how good the products you offer are, no matter how much of a better deal you provide compared to your competitors, a bad customer experience in banking is often enough to turn away a potential paying customer. According to Zendesk’s CX Trends 2024 report, more than half of consumers will switch to a […] The post Improving the Digital Customer Experience in Banking appeared first on Glia Blog | Digital Customer Service Explained.

Banking 40

Banking Customer Experience 2024 Blog 40

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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.

Voice of Customer

Blueshift

JULY 5, 2024

Happy anniversary, Blueshift! This month marks Blueshift’s 10th anniversary, celebrating our journey from a startup to a thriving scale-up.

Innovation 52

Innovation Marketing Customer Experience Customers 52

CSM Magazine

JULY 5, 2024

The dynamic nature of call centers can make them prone to accidents if proper precautions are not taken. This article aims to equip call center managers and employees with practical strategies to minimize the risk of accidents and ensure a safe working environment. Understanding Common Call Center Risks Before we explore preventive measures, let’s look at the common types of accidents that can occur in call centers.

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Call Center Measurement Consulting Management 52

2020 Research

JULY 5, 2024

Numerous global factors – Covid and economic changes chief among them – have altered the travel habits and preferences of adventurers worldwide. So, what travel trends do you need to know for this summer? Find out in our Summer 2024 Travel Omnibus Report. Discover how folks in the United States, Canada, and the United Kingdom are approaching travel this summer, including: Budget Trends: Uncover how travel budgets have shifted for different demographic groups compared to last year.

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Travel 2024 Insights Transportation 52