Tue.Nov 12, 2024

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Beyond Deliverables: How AI and Customer Centric Strategies Are Redefining Professional Services

eglobalis

Introduction In professional services, the stakes are high, and the margin for error is razor-thin. A single misstep—be it an overlooked deadline or a missed client update—can strain, or even sever, client relationships. But imagine transforming each client engagement into an indispensable experience that not only meets but anticipates and exceeds client expectations.

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How Social Media Monitoring Can Impact Your Business

InMoment XI

Did you know consumers ranked social media in the top five most preferred channels for customer support? Furthermore, more than 80% of consumers expect a response from businesses on social media within two business days. With these customer expectations in mind, having a robust social media monitoring strategy that helps you stay connected with your customers has never been more important for maintaining a positive customer experience.

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[Experience Action Podcast] Turning Negative Feedback Into Actionable Insights

Experience Investigators by 360Connext

What if you could turn every customer complaint into a stepping stone for innovation? In this episode, we explore the untapped potential of negative feedback to revolutionize your business. Discover how reframing customer complaints can enhance relationships and uncover opportunities for growth. We’ll explore some strategies to categorize and analyze feedback, allowing you to pinpoint root causes and prioritize improvements.

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The Ultimate Leadership Guide to Creating a Winning Customer-First Culture

C3Centricity

Claiming to be “customer-centric” is simple; executing it effectively requires a fundamental shift in leadership and company culture. Many leaders believe they prioritise customers, yet their strategies often miss the mark due to a lack of meaningful integration. Building a genuinely customer-first culture means driving every decision, process, and strategy with the customer’s needs and values at the forefront.

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Frost Radar: Voice of Customer Analytics, 2024

Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.

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I’m a greedy networker

Zeisler Consulting

I’m a selfish networker. But hear me out; I don’t mean it the way you probably think I do. When you read that first sentence, you probably conjured in your mind a picture of that guy who shows up to the networking events with a bunch of his business cards, introducing himself around telling people what he does and asking, “Do you know anybody who needs that?

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Optimove’s Responsibility as the Visionary Leader

Optimove

How AI is Transforming CDPs Download Now >> Why it Matters: For marketers aiming to stay competitive and build lasting customer relationships, this post highlights essential insights into the future of marketing. It underscores how Optimove’s innovations—like AI-driven analytics, real-time engagement, and adaptive journeys—have been ahead of the market to drive personalized, customer-led strategies so marketers can enhance customer loyalty and maximize lifetime value.

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Why Blanket Discounts Are Not the Answer to the Customer Retention Conundrum

CSM Magazine

It’s well-known that keeping an existing customer is far more cost-effective than acquiring a new one. This understanding has pushed customer retention to the forefront in many businesses today. Yet, while companies have embraced new marketing strategies, retention strategies often lag, with many relying on outdated methods. For those organisations that are looking to carve out a competitive advantage in the publishing industry, developing new ways of building customer loyalty has never been mor

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Five Reasons Why Customers Leave

ShepHyken

I was recently hired as a keynote speaker to talk to a group of financial advisors about client service. One of the topics of the meeting was a discussion about why a client would leave. The most obvious reason might be that the financial advisor gave bad advice, and the client lost money. But let’s assume the advisor is smart, the advice is sound, and the return on investment meets expectations.

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5 Effective Ways to Optimize Your Customer Service in Lending

CSM Magazine

Customer service is something you need to get right regardless of the industry you work in, but it’s especially important for lenders. For customers to trust you to provide financial solutions, you need to demonstrate that you’ll provide excellent customer service throughout the lending process. This article will discuss 5 of the most effective ways to optimize your customer service in lending, ensuring you establish your business’ reliability and increase customer satisfaction.

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Unlock the Future of Learning Growth and Retention at Cognition24!

The annual Cognition virtual conference is back on October 16, and this year it’s FREE! You’ll enjoy: Inspiring Keynotes from top learning industry leaders, providing fresh perspectives to help you outperform the competition. Hands-on, Skill-Building Sessions to elevate your growth, retention, and product adoption strategies. Exclusive First Look at the latest innovations from Thought Industries, empowering you with tools to grow faster.

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Agent Coaching: Importance, Challenges, and Best Practices | AmplifAI

Amplifai Coaching Category

Explore the essentials of modern call center agent coaching, challenges, and how AI capabilities help build a high-performing customer service team.

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Better Your Brand Measurement With These Best-In-Class Providers

Forrester's Customer Insights

If you’re looking to implement a new program or fine-tune your existing brand measurement, we have both bad news and good news for you. The bad news is that compared with most financial, transactional, and operational metrics, brand is notoriously difficult to pin down and hence eludes easy measurement.

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The AI Revolution & Creating Super Agents

Upstream Works

This post is a summary of Upstream Works CEO, Rob McDougall's talk at Fall ’24 AI/COMM titled The AI Revolution in CX. The post The AI Revolution & Creating Super Agents appeared first on Upstream Works.

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How to Sell My House Fast

CSM Magazine

Selling your house quickly can feel like a race against time, especially if you’re relocating, facing financial challenges, or just want to move on to the next chapter of your life. But how can you speed up the process without settling for a lower price? In this guide, we’ll explore effective strategies and insider tips to help you sell your house fast while still getting a fair deal.

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AI for Business Outcomes: Selecting the Right Tools to Drive Results

Customers expect to be able to interact with your organization whenever and however they want. They also expect your agents to have insights into their journeys so that they don’t have to repeat themselves as they move through various channels. And, if they’re not able to, they just might find one of your competitors who will offer the flexibility they are looking for.

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Testers as the Backbone of Product Success With Chip Duval

Centercode

Chip Duval talks identifying star testers, building a dynamic beta community, and turning feedback into product gold.

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AI Readiness Is Already High In Advanced Frontline Marketing Teams

Forrester's Customer Insights

Are you bullish on AI’s potential to transform the way frontline B2B marketers work? My research found that frontline marketing leaders in B2B organizations are very bullish.

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If You’re Not Using Data Pipeline Management (DPM) For Security And IT, You Need To 

Forrester's Customer Insights

Data ingestion into the SIEM is too expensive. In fact, it’s so expensive that, “How do we reduce our SIEM ingest costs?” is one of the top inquiry questions I get from Forrester clients. And the problem is not new – security leaders have struggled with managing their SIEM budget for over a decade.

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Everything is getting more expensive – BI is no exception

Forrester's Customer Insights

When clients inquire about enterprise business intelligence (BI) platform pricing, I always advise them to simply divide the annual contract price by the number of expected users. If the resulting number is around $10 per user per month, I tell the client they are in a good spot. Why?

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How to Optimize Call Monitoring: Automate QA and Elevate Customer Experience

Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions

Are you still manually reviewing calls? 🤔 It's time for a change! The traditional method of manual call monitoring is no longer cutting it in today's fast-paced call center environment. Industry experts Angie Kronlage and April Wiita from Working Solutions are here to explore the power of innovative automation to revolutionize outdated call review processes!

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Smart Manufacturing On A Shoestring

Forrester's Customer Insights

Data Determines Adaptive Manufacturing Destiny Last week’s announcement by automotive parts supplier Schaeffler of plans to cut 4,700 European manufacturing was just the latest in a string of similar news pointing to a growing crisis within the European manufacturing sector.

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Three Critical Steps Frontline Marketers Must Take To Support Pipeline Progression

Forrester's Customer Insights

What’s keeping you from hitting your revenue goals? We’ve heard from many B2B clients that they’ve been qualifying opportunities for sales but that these deals aren’t progressing through to closed-won. This isn’t a sales problem — it’s a business problem, one that all revenue-responsible teams must help tackle.

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