Optimove

DECEMBER 21, 2023

Re-engage your churned customers with this guide Download Now Why it Matters: Marketing fatigue happens when consumers feel overwhelmed by generic and irrelevant messages. It can cause customer alienation, diminished loyalty, and reduced trust and lead to negative brand perception, wasted resources, and lower return on investment. For brands, message relevancy and personalization are key to mitigating marketing fatigue.

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2023 Consumers Brands Marketing 111

TechSee

DECEMBER 21, 2023

The latest technologies, trends & insights about Customer Service & Support of Things, for contact center and field service professionals.

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2023 Contact Center Technology Insights 124

Heart of the Customer

DECEMBER 21, 2023

Authors: Topher Mitchell & Jim Tincher This blog is authored by Topher Mitchell, the creator of Qualtrics’ Value Advisory function, and Jim Tincher, the CEO and founder of Heart of the Customer. The article was originally published by Qualtrics. Customer experience is good for business. You believe that, and so does your leadership team. Unfortunately, […] The post To be a change maker in CX, focus on business outcomes appeared first on Heart of the Customer.

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Leadership Blog Article Customer Experience 78

ChurnZero

DECEMBER 21, 2023

Designing a successful post-sale strategy requires choices, says CXology’s Tim Conder. Without making those choices upfront, you’ll find it hard to create a good customer experience and scale it, and you’ll easily fall into the chaotic trap of “doing what it takes”. To make the right choices, however, you need a deep understanding of what your customers need and expect from you.

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Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.

2024

Inbenta

DECEMBER 21, 2023

Generative AI has caught the attention of consumers and businesses the world over. Many see Generative AI as a revolutionary new way to create novel content, speed up content development timelines, and act as a sorting tool capable of surfacing answers instantly. According to a recent report, more than 80% of Fortune 500 companies had teams actively using ChatGPT, a Generative AI platform. [1] Generative AI has also been the subject of increasing media and regulatory scrutiny.

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Inbenta

DECEMBER 21, 2023

The holidays are synonymous with a massive influx of orders and customer service interactions. To cope with this spike in activity, a number of solutions exist for businesses, including conversational AI — a valuable tool in boosting sales, supporting customer service and improving the overall customer experience. Here are three ways conversational AI can give your business a boost this holiday season. 1.

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Demo Sales Loyalty Customer Service 52

Daniel Group

DECEMBER 21, 2023

Unlocking Success in the B2B Industry: The Power of Culture, CX, and EX Customer Experience doesn’t belong to a single department. While it is a strategy, providing great customer experience must become part of the DNA of the organization. This means that getting every employee involved is critical to CX success. From the frontline staff to the backend teams that develop products, processes, and policies, every individual contributes to customers’ overall perception of your brand.

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Culture B2B Competitive Advantage Employee Experience 52

Inbenta

DECEMBER 21, 2023

Reduce Costs, Find Efficiencies, and Improve Customer Service with AI Automation AI is set to reshape how businesses communicate and engage with their customers. Beyond monitoring intelligent transactions, managing supply chains and other back-end activities, AI is opening the door to new efficiencies in customer engagement. By leveraging AI to automate responses and complete tasks, businesses can drastically lower the time, cost and effort of handling customer requests.

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Download Customer Engagement Communication Customer Experience 52

Gainsight

DECEMBER 21, 2023

For a long time, proactive vs reactive was a common debate among Customer Success professionals. Now, the verdict is in, and everyone agrees that proactive Customer Success Managers (CSMs) are best positioned to drive value and deliver a better customer experience. But when you’re an early-stage company, proactive management is difficult without the right resources and tooling.

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2023 Customer Success Culture Roadmap 52

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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.

Voice of Customer

Inbenta

DECEMBER 21, 2023

DALLAS – August 8, 2023 – Inbenta, an AI platform purpose-built to optimize customer experience, today announced the launch of an extensive Generative AI integration that will allow companies to develop and organize their content instantaneously, with minimal effort, and in a manner that supports the opportunity for oversight and increased compliance.

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2023 Customer Experience Sales Customer Service 52

kommunicate

DECEMBER 21, 2023

Last Updated on December 21, 2023 In the age of empowered customers, delivering exceptional service is no longer optional, it’s the key to driving loyalty and success. When customer service is prioritized, companies enjoy a ton of benefits: more loyal customers, more positive reviews, and more revenue. And that’s why focusing on customer service is [.

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Customer Service 2023 Loyalty Blog 52

Inbenta

DECEMBER 21, 2023

DALLAS – December 14, 2023 –Inbenta, a conversational AI platform designed to optimize customer experience, today announced the appointment of Merlin Bise as Chief Technology Officer, effective January 1, 2024. Bise will oversee Inbenta’s IT infrastructure and lead the development of new products to further expand Inbenta’s conversational AI platform with GenAI capabilities.

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2024 2023 Roadmap Banking 52

SurveySparrow

DECEMBER 21, 2023

Are you caught between choosing Jotform or Cognito Forms for your surveys? In the world of online data collection , choosing the right tool is vital for your surveys. But worry not! Relax, for we’ve already done the research for you! So, are you ready for the lowdown on Jotform vs Cognito Forms ? Off we go! Let’s start with… What is Jotform ?

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Healthcare Financial Events Interaction 52

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The annual Cognition virtual conference is back on October 16, and this year it’s FREE! You’ll enjoy: Inspiring Keynotes from top learning industry leaders, providing fresh perspectives to help you outperform the competition. Hands-on, Skill-Building Sessions to elevate your growth, retention, and product adoption strategies. Exclusive First Look at the latest innovations from Thought Industries, empowering you with tools to grow faster.

2024

Inbenta

DECEMBER 21, 2023

In the last few years, chatbots have dramatically changed the way they operate and provide service to customers. They’ve gone from basic informational interfaces to complex solutions able to communicate with third-party systems. These changes, together with improvements in technology, have had a significant impact on self-service performance. What does this mean for businesses using an advanced, capable chatbot based on conversational AI?

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Gainsight

DECEMBER 21, 2023

In today’s customer-centric world, providing fantastic support is mandatory. But how do you deliver a high level of customer support at scale when a difficult economy is causing so many companies to cut budget and headcount? For Zapier , the answer was community. The Zapier community is massive, with 1.6 million page views and 600,000 unique visitors last year alone.

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2023 ROI Customer Centricity Presentation 52

CSM Magazine

DECEMBER 21, 2023

Australia has consistently attracted enthusiastic gamblers, especially those fond of engaging in real money pokies. With the continuous evolution of the online gaming scene, players actively search for platforms that not only provide exciting gaming encounters but also guarantee a secure and gratifying atmosphere. Within this article, we examine the criteria that establish the best real money pokies Australia.

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2024 2019 Presentation Innovation 52

SAP Customer Experience

DECEMBER 21, 2023

Security has become the #1 topic on the agenda of all our customers. The exponential growth of online traffic has generated a proportional growth of online attacks and malicious behaviors which can cause critical damage to your business and reputation. Considering this, the SAP product team have been continuously adding.

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Customers Customer Experience 55

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Customers expect to be able to interact with your organization whenever and however they want. They also expect your agents to have insights into their journeys so that they don’t have to repeat themselves as they move through various channels. And, if they’re not able to, they just might find one of your competitors who will offer the flexibility they are looking for.

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Happy or Not

DECEMBER 21, 2023

The invaluable pattern widgets and performance reports offer a comprehensive view of performance patterns across various timeframes – hourly, daily, weekly, and monthly. These widgets transform data into a visual “heat map” grid, allowing you to pinpoint peaks and troughs in satisfaction levels based on both the satisfaction index and the number of responses collected.

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Customer Satisfaction Travel Retail Customer Centricity 36

Forrester's Customer Insights

DECEMBER 21, 2023

Gain a better understanding of content engagement.

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Engagement Measurement B2B Customer Engagement 36

Cyara

DECEMBER 21, 2023

Voice over Internet Protocol (VoIP) refers to the process of voice being compressed and then transmitted over the internet to a receiver. At the receiving end it is decompressed back into an audible voice.

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Reference 76

Zonka Feedback

DECEMBER 21, 2023

Setting out on a journey goes beyond the mere transit from one destination to another; it's about crafting experiences that linger in the minds of passengers long after the flight touches down.

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Airlines Feedback Management 52

Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions

Are you still manually reviewing calls? 🤔 It's time for a change! The traditional method of manual call monitoring is no longer cutting it in today's fast-paced call center environment. Industry experts Angie Kronlage and April Wiita from Working Solutions are here to explore the power of innovative automation to revolutionize outdated call review processes!

Customer Experience

Inbenta

DECEMBER 21, 2023

Artificial Intelligence (AI) represents a significant technological advancement that is increasingly becoming a part of our daily lives due to the convenience and improvements it offers. The importance of this new technology across various sectors is undeniable, but it’s equally important to address the ethical and legal challenges it poses. In response to these challenges, on April 21, 2021, the European Commission presented a bill proposing an ambitious legal framework to regulate the us

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2026 2021 Financial Technology 52

Brandwatch CX

DECEMBER 21, 2023

Discover real-world brand management examples and learn why a well-structured brand management strategy is crucial for business success.

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Brands Management 52

Forrester's Customer Insights

DECEMBER 21, 2023

As technology continues to evolve, so does the future of operations. Advancements in natural language processing and deep learning will make AI-driven operations and agile knowledge management even more intuitive and human-like.

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Management Technology Information Innovation 37

Brandwatch CX

DECEMBER 21, 2023

Discover real-world brand management examples and learn why a well-structured brand management strategy is crucial for business success.

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Brands Management 52

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This comprehensive report explores the evolving landscape of customer and business expectations, with five key trends that will help you understand your customers and stay ahead of the competition. Discover how your peers are implementing AI to improve customer experience with granular insights into their CX investments and specific AI use cases. For the first time, customers prefer digital channels when interacting with a business.

Customer Experience