InMoment XI
APRIL 3, 2024
For as long as there has been business, there have been customers. And for as long as there have been customers, businesses have had to prioritize creating a positive customer experience. The customer experience—how buyers feel about their collective interactions with a brand—defines and motivates customer action. It sets the tone for the entire company/consumer relationship.
Magellan Solutions
APRIL 3, 2024
You know what’s mind-blowing? A live chat feature on your website could earn you nearly 50% more cash every hour someone chats with your team. It also boosts the number of people buying your stuff by 40%. Exceptional customer service is essential for staying competitive. Customers expect convenient, affordable, and 24/7 support. If you can’t meet their needs, they will go elsewhere.
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Bill Quiseng
APRIL 3, 2024
QUI QUOTE: Keep saying, “That’s not my job,” and soon, you’ll wish it was because you won’t have one. Be the customer. When you hear “That’s not my job,” you’d retort, “Well, it looks like you work here. Why isn’t it your job and why don’t you find the right person?” Be your employer. When you hear, “That’s not my job,” several times from the same person to another customer, you’d think, “We should replace
Thematic
APRIL 3, 2024
The best eCommerce customers have a high repeat purchase rate and leave positive comments. Say, a proportion of these high-repeat customers start to drop off. They’re buying less, then suddenly not buying at all. What’s happening? You’re not face-to-face with these customers, so you need a way to understand what’s happening.
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Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.
VDS
APRIL 3, 2024
Improving the Patient Experience Through Contact Centers The modern healthcare landscape is evolving, with patients increasingly seeking care experiences that are not just effective but also personalized and convenient. In this context, the role of contact centers in shaping the patient’s experience has become more critical than ever.Enhancing Patient Care with Effective Contact Center Strategies Why Contact Centers Matter Contact centers serve as the frontline of patient interaction, often bein
CXDNA Update brings together the best content for customer experience professionals from the widest variety of industry thought leaders.
Customer Enthusiast
APRIL 3, 2024
Can your customers count on superior product and service quality regardless of the employee involved? Or is the quality of their experience reliant on the employee they happen to get? Most employees view their total job role in terms of the requisite job knowledge and job skills needed to reliably execute assigned duties and tasks.
Brad Cleveland Blog
APRIL 3, 2024
Understanding what customers want is essential to building an effective customer service strategy. In turn, effective strategy will help you meet or exceed those expectations. Customer expectations evolve and sometimes that happens very quickly. The experiences that customers have with … Continue reading → The post What Do Your Customers Want?
CSM Magazine
APRIL 3, 2024
Understanding and complying with data protection laws is paramount, especially for businesses engaging in call recording. The introduction of the General Data Protection Regulation (GDPR) in May 2018 marked a significant shift toward protecting personal data privacy within the European Union (EU). But what does this mean for organizations that record calls?
The DiJulius Group
APRIL 3, 2024
Have you ever walked into a store and felt like just another face in the crowd? This episode of The Customer Service Revolution delves into research from Drexel University that underlines the consumer’s desire for authentic interactions in an increasingly automated retail world. John shares a pivotal moment for Starbucks with Howard Schultz’s call to.
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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.
Brad Cleveland Blog
APRIL 3, 2024
Understanding what customers want is essential to building an effective customer service strategy. In turn, effective strategy will help you meet or exceed those expectations. Customer expectations evolve and sometimes that happens very quickly. The experiences that customers have with … Continue reading → The post What Do Your Customers Want?
Braze
APRIL 3, 2024
Life360 showcases its unique blend of customer-centric marketing, innovative tech with Braze, and a learning mindset—and how its strategy led to a 30% increase in trials and a 54% growth.
Nasuni
APRIL 3, 2024
Anne Blanchard shares trends and takeaways from Gartner’s Infrastructure, Operations Cloud Strategies conference around the push for enterprise organizations to move to a hybrid cloud storage platform.
Uplight
APRIL 3, 2024
Throughout the electricity industry, there is growing recognition that harnessing distributed energy resources (DERs) through Virtual Power Plants (VPPs) is the most cost-effective way for utilities to decarbonize while maintaining reliability. Today fully half of US states are actively pursuing VPP opportunities, as the benefits of VPPs for individual customers, communities, and the grid as Read More The post What if You Threw a VPP Party and Nobody Came: Getting Customers Onboard appeared firs
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The annual Cognition virtual conference is back on October 16, and this year it’s FREE! You’ll enjoy: Inspiring Keynotes from top learning industry leaders, providing fresh perspectives to help you outperform the competition. Hands-on, Skill-Building Sessions to elevate your growth, retention, and product adoption strategies. Exclusive First Look at the latest innovations from Thought Industries, empowering you with tools to grow faster.
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Clarivate
APRIL 3, 2024
The business world is experiencing rapid, profound and unprecedented change—from the “great retirement” of the baby boom generation to the impact of artificial intelligence (AI). How will corporate and law firm intellectual property (IP) professionals navigate this shifting landscape successfully? We explored these timely topics with a panel of experts, capturing their insights in a new white paper entitled “The future of the IP legal profession: Balancing the rise of artificial intelligence wit
2020 Research
APRIL 3, 2024
Digital detoxing is a trend that’s increasingly talked about, but what does it look like in reality? How do different regions or age groups approach taking social media breaks? We’ve got the answers. Sago’s recent omnibus study sheds light on the varying behaviors, preferences, and concerns surrounding social media and technology breaks, including length of time, perceived benefits, and what platforms users find it hardest to resist.
West Monroe
APRIL 3, 2024
Need a roadmap for getting started with AI? Starting an AI journey requires a swift strategic shift to facilitate broad integration across your institution, but there are points of entry along the way. Reach out to get started today.
2020 Research
APRIL 3, 2024
Key Takeaways Gen Z shows a strong awareness of excessive screen time, with 75% actively monitoring their digital consumption, while older generations exhibit contrasting habits. Facebook remains the most challenging platform to resist for users of all ages, but TikTok takes the lead as the platform younger generations find hardest to stay away from.
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Customers expect to be able to interact with your organization whenever and however they want. They also expect your agents to have insights into their journeys so that they don’t have to repeat themselves as they move through various channels. And, if they’re not able to, they just might find one of your competitors who will offer the flexibility they are looking for.
CSM Magazine
APRIL 3, 2024
There is a growing competition in the home service industry. If you are still following the conventional methods to run your HVAC business, you may soon lose your business to the competitors. Workiz is a comprehensive onsite service management platform that can revolutionize your business and help you secure more jobs. Do you still use tricks from the 90s to find customers for your HVAC business?
Optimove
APRIL 3, 2024
This content is password protected. To view it please enter your password below: Password: The post Protected: [PT] Landing Page appeared first on Optimove.
Forrester's Customer Insights
APRIL 3, 2024
A year after the release of Adobe Firefly, B2B content workflows come into focus, with brand guidelines and broader participation possible in content creation and distribution activities.
Helpware
APRIL 3, 2024
4 Reasons Why FinTech Firms Need to Focus on Privacy and Security
Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions
Are you still manually reviewing calls? 🤔 It's time for a change! The traditional method of manual call monitoring is no longer cutting it in today's fast-paced call center environment. Industry experts Angie Kronlage and April Wiita from Working Solutions are here to explore the power of innovative automation to revolutionize outdated call review processes!
CSM Magazine
APRIL 3, 2024
In today’s digital-first world, customer service outsourcing to India stands as a strategic move for businesses seeking not just to thrive but to revolutionize their approach to customer support. PITON-Global, under the leadership of Co-CEOs John Maczynski and Ralf Ellspermann, is at the helm of this transformation, guiding companies to forge impactful collaborations with India’s leading customer care outsourcing providers.
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