Playvox
OCTOBER 20, 2023
In face-to-face interactions with customers, you have the advantage of observing eye contact, tone of voice, body language, and other cues that go along with their spoken words. But when you move to a world of digital or omnichannel customer support, the human language element goes away and it becomes much more difficult to gauge how customers really feel about our company, brand, products, and experiences.
SaleMove
OCTOBER 20, 2023
Financial institutions want their frontline interaction technology to enable efficiency and growth while elevating user satisfaction. Here’s how to do it. The post Time to be Cutting-Edge, Not Cutting Corners on Member-Facing Technology appeared first on Glia Blog | Digital Customer Service Explained.
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Brad Cleveland Blog
OCTOBER 20, 2023
The most effective leaders focus on the contact center’s opportunity to create value for customers and the organization. There are three levels on which contact centers can create value. They include efficiency, customer satisfaction and loyalty, and strategic value. Only … Continue reading → The post Boosting Your Contact Center’s Strategic Value appeared first on Brad Cleveland.
SurveySensum
OCTOBER 20, 2023
Have you ever wondered how the most successful SaaS products continue to thrive and meet the ever-evolving customer needs? To answer this, we explore three key questions that product developers commonly face: How do they know what users really want? What strategies help them prioritize features and maintain efficiency in a fiercely competitive landscape?
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Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.
CSM Magazine
OCTOBER 20, 2023
In today’s business, successful marketing demands not just creativity and strategy but also a sharp focus on maximizing your website’s potential. If you’ve been searching for that perfect tool to enhance your brand’s marketing efforts and boost your revenue, then you’re in the right place. SafeOpt is a groundbreaking retargeting program designed to revolutionize your business’s marketing success.
CXDNA Update brings together the best content for customer experience professionals from the widest variety of industry thought leaders.
BirdEye
OCTOBER 20, 2023
Meta-owned Facebook has faced several privacy and support issues, impacting individual users and business pages. Many are opting to deactivate their Facebook tools, including Messenger, but the platform’s changing processes have complicated the task. This blog post simplifies the steps to deactivate your Messenger account and offers a few alternatives for your communication needs.
SAP Customer Experience
OCTOBER 20, 2023
Virtual October 12, 2023 Agenda Slides & Recording Dear Valued Customer, The SAP MaxAttention Innovation Workshop focusing on “RISE with SAP – Driving Business Innovation Together” took place virtually on October 12, 2023. Please find the agenda here. The Wrap Up Blog will be published soon. Please find the respective.
MyCustomer
OCTOBER 20, 2023
We can proudly announce that the winner of the CXLOTY 2023 Culture Award is Elizabeth Okomba, Deputy Director & Group Head of Customer Experience at NCBA Bank.
Help Scout
OCTOBER 20, 2023
How Help Scout leaders’ first jobs shaped a commitment to building a customer-centric company Read the full article
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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.
Brad Cleveland Blog
OCTOBER 20, 2023
The most effective leaders focus on the contact center’s opportunity to create value for customers and the organization. There are three levels on which contact centers can create value. They include efficiency, customer satisfaction and loyalty, and strategic value. Only … Continue reading → The post Boosting Your Contact Center’s Strategic Value appeared first on Brad Cleveland.
Forrester's Customer Insights
OCTOBER 20, 2023
In 1994, when he was CEO of Pixar, Steve Jobs said: “The most powerful person in the world is the storyteller. The storyteller sets the vision, values, and agenda of an entire generation that is to come.” Fast-forward almost 30 years later, storytelling is still incredibly powerful.
Amplifai Coaching Category
OCTOBER 20, 2023
Learn how modern contact centers are harnessing the dual strengths of AI and human-centric leadership to set the pace in an ever-evolving industry.
Forrester's Customer Insights
OCTOBER 20, 2023
Incrementality testing is a game-changing measurement approach for marketers. In the ever-evolving marketing landscape, this method holds the key to smarter decision-making, better allocation of resources, and, ultimately, greater ROI.
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The annual Cognition virtual conference is back on October 16, and this year it’s FREE! You’ll enjoy: Inspiring Keynotes from top learning industry leaders, providing fresh perspectives to help you outperform the competition. Hands-on, Skill-Building Sessions to elevate your growth, retention, and product adoption strategies. Exclusive First Look at the latest innovations from Thought Industries, empowering you with tools to grow faster.
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MyCustomer
OCTOBER 20, 2023
Dinara Wagawatte was appointed Head of CX Transformation, Analytics, and Adoption at Dialog Axiata in 2020.
Forrester's Customer Insights
OCTOBER 20, 2023
We kicked off the 2024 series earlier this month but wanted to highlight some ghosts of holiday insights past that still remain relevant.
Amplifai Coaching Category
OCTOBER 20, 2023
If you’re concerned about coaching impact and ROI, then you must master these 5 Steps to Coaching Effectiveness!
Zonka Feedback
OCTOBER 20, 2023
Email is one of the most common and useful mediums of official communication with your clients. So when it comes to surveying your customers and seeking them for feedback, email is one of the best ways to do it. However, it is not necessary that your customers will respond to your email surveys. They may just open it and leave it like any other spam or survey email.
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Customers expect to be able to interact with your organization whenever and however they want. They also expect your agents to have insights into their journeys so that they don’t have to repeat themselves as they move through various channels. And, if they’re not able to, they just might find one of your competitors who will offer the flexibility they are looking for.
Ann Michaels and Associates
OCTOBER 20, 2023
Yes, it is generally advisable for businesses to have a social media policy for legal purposes. A social media policy is a set of guidelines and rules that govern how employees and representatives of the company should use social media in the context of their work. Social Media Policy Protects Company Reputation Protecting Confidential Information: A social media policy can outline the importance of not sharing confidential or sensitive company information on social media platforms.
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