Beyond Philosophy

NOVEMBER 23, 2023

Every time I turn my television on, I regret it. Is it the programming? Is productivity wasted? Wistful feelings of stardom never pursued? No. I regret buying my Sony TV. The menu system is not very intuitive. It’s slow. The settings seem to change without warning. This bloody thing drives me around the bend. Watch Colin talking about this on YouTube: Subscribe to our YouTube channel here to see all the latest videos!

Feedback 78

Feedback Loyalty Brands Sales 78

Bill Quiseng

NOVEMBER 23, 2023

Print Happy Thanksgiving to everyone! Today, for those of us in or from the United States, we celebrate Thanksgiving. So I want to take this opportunity to express my appreciation and gratitude for the many who helped me as I recover. Some of you may know that I suffered a stroke in April 2021. When I retired, I was planning to be a customer CARE speaker and then everything went south.

2021 88

2021 Customer Care Blog Customers 88

SurveySensum

NOVEMBER 23, 2023

What is an NPS tool? How to choose the right NPS tool? A Detailed Comparison of the Top 5 NPS Tools SurveySensum Qualtrics NiceReply Delighted GetFeedback InMoment Zonka Feedback Qualaroo SurveyMonkey AskNicely Retently SurveySparrow Medallia Hotjar CustomerGauge Conclusion FAQs on NPS tools If customer happiness is the objective then NPS aka net promoter score is one of the best ways to get there.

NPS 52

NPS Net Promoter Score 2024 Multi-Channel 52

SAP Customer Experience

NOVEMBER 23, 2023

In business history, the pursuit of success once revolved around the transaction – the deal, the sale, the bottom line. It was a one-and-done mentality that left the customer relationship at the doorstep of the transactional exchange. However, in the era of Customer Success, we have come to understand that.

Customer Success 61

Customer Success Customer Relationships Sales Customers 61

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Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.

2024

SurveySensum

NOVEMBER 23, 2023

95% of consumers would read online reviews before making a purchase. This alone is enough to justify the need for digitizing customer experience. The landscape of digital customer interactions is expanding, offering businesses a multitude of touchpoints to engage with their clientele. The ability to track these interactions empowers businesses to craft more personalized and efficient experiences.

Customer Experience 52

Customer Experience E Commerce E-support Customer Expectations 52

Cyara

NOVEMBER 23, 2023

Choosing a reliable CX testing and monitoring solution for your communication infrastructure is absolutely essential. In fact, without monitoring and solutions that provide a clear picture, it's hard to imagine a functional system that constantly improves.

Communication 76

Communication 76

Thematic

NOVEMBER 23, 2023

When my kids' school sent me a survey with 15 open-ended questions, I volunteered to help them analyze the data. I was curious what other parents said, but I also wanted to test ChatGPT on this feedback. In this blog post, I’ll share my approach and the prompts used for the analysis. At the end, I’ll summarize the pros and cons of using ChatGPT for analyzing customer feedback and our approach of using Large Language Models at Thematic.

Feedback 62

Feedback Customers Insights ROI 62

CSM Magazine

NOVEMBER 23, 2023

In today’s fast-paced business world, effective warehouse management is a critical component of success. Traditional warehouse management solutions are evolving to meet the demands of the digital age. One of the most notable innovations is Warehouse Asset Management System (WAMS), a technology-driven solution that leverages automation and data analytics to streamline operations.

E Commerce 52

E Commerce Return on Investment Transportation Innovation 52

Optimove

NOVEMBER 23, 2023

Optimove Academy Unleash the Power of Optimove! Optimove is committed to growing your skills, which is why we’ve developed the learning resources below with you in mind. Here’s to your road to becoming an Optimove expert! Courses & Certifications Beginners and advanced courses, to elevate your Optimove expertise to new heights! Learn More Knowledge Base Documents & videos to boost your Optimove platform knowledge Learn More API Documentation Explore and test Optimove’s APIs Learn

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Document Webinar Marketing 52

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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.

Voice of Customer

Helpware

NOVEMBER 23, 2023

Good inbound call center services are not just recommended to have; they're absolutely vital for modern businesses that want to stay competitive in today's economic conditions. For many companies the statement "customer needs come first" is not just words, it's their philosophy and mantra they repeat every single day. Obviously, if you build all operations keeping in mind customer emotions and attitude, it means communicating with them regularly otherwise, how would you know what they actually w

Call Center 52

Call Center 2023 Communication Customers 52

Clarivate

NOVEMBER 23, 2023

As AI becomes part of the fabric of our personal and professional lives, its use continues to reveal both its potential and limitations. The speed and accuracy of drug discovery and development are being transformed by AI and machine learning (ML) applications. AI and life science companies alike need to conduct due diligence to ensure optimal results and avoid the pitfalls of poor data sources and an over-reliance on technology’s capabilities.

Healthcare 52

Healthcare Innovation 2023 Government 52

Forrester's Customer Insights

NOVEMBER 23, 2023

Forrester surveyed digital business strategy decision-makers globally on their priorities, investments, and organizational structures.

Management 59

Management Customers 59