InMoment XI

JULY 18, 2024

What Is Customer Feedback? Customer feedback can take many forms, but it is defined as any information from customers about their experience with a product or service from a specific company. This can include the customer’s opinions, complaints, suggestions, and compliments. The goal of customer feedback is to understand and meet customer needs and expectations to improve products, services, and overall customer satisfaction.

Feedback 221

Feedback Social Media Net Promoter Score Customer Journey Mapping 221

Beyond Philosophy

JULY 18, 2024

Learn more about Colin Shaw : Join over 85,000 people on our LinkedIn Newsletter list or visit our website for more great podcast episodes. Listen to the podcast: I often say there is never one thing happening in a Customer Experience ; instead, there are multiple things at work. Therefore, one theory or concept will not explain your customers’ behavior; instead, you need the effects of several combined theories.

ROI 78

ROI Customer Experience Customers Presentation 78

Helpware

JULY 18, 2024

Many things happened during these last six months, but what amazes us the most is the dramatic speed at which customer service trends are shifting. Clients opt for AI-driven platforms looking for immediate answers, but at the same time, they desire brands to carry out empathic and personalized interactions. There is also a plethora of other modern problem-solving methodologies out there and we think it is the perfect time to take a look at what customer support looks like in 2024.

2024 89

2024 Customer Service Customers Interaction 89

Brad Cleveland Blog

JULY 18, 2024

Initiate and encourage voice of the employee The late Steve Jobs once famously stated, “It doesn’t make sense to hire smart people and tell them what to do; we hire smart people so they can tell us what to do.” … Continue reading → The post Listen to Your Employees: Survey Smart and Survey Often appeared first on Brad Cleveland.

Culture 52

Culture Engagement Leadership Customer Experience 52

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Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.

2024

CSM Magazine

JULY 18, 2024

Bid farewell to those towering billboards and ear-splitting TV commercials—the modern marketing game is played on a much hipper battlefield. Today, a well-placed Instagram story or a casual TikTok mention can hold more sway than a 30-second prime-time spot. And if you’re not already leveraging this powerhouse strategy, you might just find your brand in the rearview mirror of your savvier competitors.

Sales 52

Sales Marketing Social Media Fashion 52

CSM Magazine

JULY 18, 2024

In today’s fast-paced and digitalised realm, technology has drastically transformed businesses and how people work, thus demanding modern employee recognition programs. Modern employee recognition programs are changing as technology grows. Traditional, hectic and time-consuming employee recognition programs such as annual rewards, promotion-based recognition and employee of the year awards are long gone and have lost their effectiveness.

Technology 52

Technology Social Media Engagement Culture 52

Braze

JULY 18, 2024

Curious about data automation? You’ve come to the right place. This comprehensive guide dives deep into how it relates to marketing and customer engagement. Learn what it is, where it stands today, how to implement it, and how it can benefit your business.

Marketing 59

Marketing Customer Engagement Engagement Customers 59

CSM Magazine

JULY 18, 2024

Salesforce has unveiled Einstein Service Agent, an AI-powered autonomous agent set to transform the customer service landscape. The new AI agent is equipped with a reasoning engine that holds intelligent and fluid conversations with customers, swiftly processing and interpreting information to resolve issues. Drawing from data sources like Salesforce CRM, the Einstein Service Agent delivers recommendations and responses personalized to suit each customer’s unique needs and preferences.

Customer Service 52

Customer Service Interaction Customers Communication 52

SurveySensum

JULY 18, 2024

Did you know the average number of leads any webinar generates is between 500-1000? So, the next time you launch a webinar don’t forget that it has the potential to boost your revenue and extend your customer base. However, organizing a webinar is just one step, the follow-up that comes after the webinar is what matters the most when it comes to converting attendees into customers.

Webinar 52

Webinar Demo NPS Feedback 52

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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.

Voice of Customer

Forrester's Customer Insights

JULY 18, 2024

Our Planning Guides will steer you toward budgeting decisions that set you up for success in 2025. Get a preview of what to expect when the guides launch on August 1.

2025 43

2025 B2B Technology Insights 43

Brandwatch CX

JULY 18, 2024

Master the art of hiring with our curated list of social media manager interview questions.

Social Media 98

Social Media Management Insights 98

Forrester's Customer Insights

JULY 18, 2024

Read key insights from Sucharita Kodali and Delilah Gonzalez on how major retailers competed with Amazon's Prime Day 2024 event.

2024 36

2024 Retail Events Insights 36

Brandwatch CX

JULY 18, 2024

What does Brandwatch data reveal about trends in travel and hospitality? Learn about emerging consumer preferences and key insights for the year ahead.

Travel 93

Travel Consumers Hospitality Insights 93

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The annual Cognition virtual conference is back on October 16, and this year it’s FREE! You’ll enjoy: Inspiring Keynotes from top learning industry leaders, providing fresh perspectives to help you outperform the competition. Hands-on, Skill-Building Sessions to elevate your growth, retention, and product adoption strategies. Exclusive First Look at the latest innovations from Thought Industries, empowering you with tools to grow faster.

2024

Braze

JULY 18, 2024

Each month, Braze selects one individual as our Marketer of the Month in order to celebrate the exceptional work being done by members of our Braze Bonfire community. This month, we’re recognizing Linh Vu, CRM & Automation Manager at BlaBlaCar.

2024 69

2024 Marketing Management 69

West Monroe

JULY 18, 2024

A recent CrowdStrike update caused widespread disruptions, particularly affecting systems running on Microsoft infrastructure. This incident impacted various services, including point-of-sale systems, authentication, and communication technologies. Organizations with systems dependent on Microsoft and lacking appropriate redundancy faced significant challenges.

Technology 59

Technology Communication Events Customer Satisfaction 59

Brandwatch CX

JULY 18, 2024

Explore latest salary insights for social media managers. Discover the factors influencing their earnings, job outlook, and tips to boost income potential.

Social Media 59

Social Media Insights Management 59

Forrester's Customer Insights

JULY 18, 2024

Our latest report highlights how these linear asset intensive industries, although relatively late to public cloud, are now eagerly pursuing its potential.

Innovation 57

Innovation 57

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Customers expect to be able to interact with your organization whenever and however they want. They also expect your agents to have insights into their journeys so that they don’t have to repeat themselves as they move through various channels. And, if they’re not able to, they just might find one of your competitors who will offer the flexibility they are looking for.

White Paper

Gainsight

JULY 18, 2024

Buying criteria for B2B companies have shifted dramatically in recent years. In fact, according to G2’s 2024 Buyer Behavior Report , buyers prioritize ease of use, ease of implementation, fast ROI, and scalability ahead of cost, features, and even security. These findings will lead many Go-to-Market (GTM) teams to adjust sales, marketing, and brand messaging to prioritize what today’s buyers really care about early in the sales cycle.

Customer Success 52

Customer Success 2024 ROI Customers 52

Brandwatch CX

JULY 18, 2024

Explore latest salary insights for social media managers. Discover the factors influencing their earnings, job outlook, and tips to boost income potential.

Social Media 52

Social Media Insights Management 52

Zonka Feedback

JULY 18, 2024

So you've just launched a groundbreaking new product, a game-changer in your industry? Early reviews are glowing, sales figures are exceeding expectations – a textbook success story. Fast forward, a year later, a competitor releases a similar product, not quite as innovative, but with a fervent online community singing its praises. Their advocates become brand evangelists, propelling the product into the mainstream consciousness.

Brands 52

Brands NPS Innovation Sales 52

Brandwatch CX

JULY 18, 2024

Learn how to launch your social media marketing agency. Learn strategies for client acquisition, service offerings, and scaling your business for success.

Social Media 52

Social Media Marketing 52

Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions

Are you still manually reviewing calls? 🤔 It's time for a change! The traditional method of manual call monitoring is no longer cutting it in today's fast-paced call center environment. Industry experts Angie Kronlage and April Wiita from Working Solutions are here to explore the power of innovative automation to revolutionize outdated call review processes!

Customer Experience

Gainsight

JULY 18, 2024

Buying criteria for B2B companies have shifted dramatically in recent years. In fact, according to G2’s 2024 Buyer Behavior Report , buyers prioritize ease of use, ease of implementation, fast ROI, and scalability ahead of cost, features, and even security. These findings will lead many Go-to-Market (GTM) teams to adjust sales, marketing, and brand messaging to prioritize what today’s buyers really care about early in the sales cycle.

Customer Success 52

Customer Success 2024 ROI Customers 52

Brandwatch CX

JULY 18, 2024

Learn how to launch your social media marketing agency. Learn strategies for client acquisition, service offerings, and scaling your business for success.

Social Media 52

Social Media Marketing 52

Forrester's Customer Insights

JULY 18, 2024

“Resilience” an oft quoted and reasonable ideal that technology professionals and by extension, the businesses they serve strive for. However as anyone that works in the tech industry knows, our digital systems are often anything but and security threats loom like the sword of Damocles.

Technology 36

Technology 2024 Management 36

Brandwatch CX

JULY 18, 2024

Learn how to launch your social media marketing agency. Learn strategies for client acquisition, service offerings, and scaling your business for success.

Social Media 52

Social Media Marketing 52

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This comprehensive report explores the evolving landscape of customer and business expectations, with five key trends that will help you understand your customers and stay ahead of the competition. Discover how your peers are implementing AI to improve customer experience with granular insights into their CX investments and specific AI use cases. For the first time, customers prefer digital channels when interacting with a business.

Customer Experience