Thu.Nov 28, 2024

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Auto Windscreens Receives Servicemark Reaccreditation from the Institute of Customer Service

CSM Magazine

Auto Windscreens has been reaccredited with The Institute of Customer Service ServiceMark – the national customer service standard. The Institute of Customer Service is the UK’s independent professional body for customer service. It works with organisations to improve their business performance by enhancing the customer experience. ServiceMark is granted for a period of three years, subject to verification through continued ServCheck and UK Customer Satisfaction Index (UKCSI) business benchmarki

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Black Friday Merges With the NFL: Creating the Perfect Storm for Retailers and Sports Betting Sites to Cash In With Optimove

Optimove

See the difference control groups make in this guide Download Now Why it Matters: The convergence of Black Friday and the NFL creates a rare opportunity for marketers to capitalize on heightened consumer engagement across two major events. For retailers, it’s a chance to tie game-day excitement to exclusive deals, boosting sales and fostering customer loyalty.

Sports 59
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How Do Colors Impact Emotions and Customer Behaviour?

Feedbackly

Why is Santa Claus red and the Grinch green? While we may never know the full story behind these iconic color choices, Santas jolly red suit and the Grinchs sinister green hue perfectly reflect their characters, evoking the emotions they want us to feel! Traditionally, colors have different emotional connotations attached to them for reasons that are both psychological and cultural.

Culture 52
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Best Time to Post Content on LinkedIn in 2024

Brandwatch CX

Discover the optimal times to post on LinkedIn for greater engagement. Boost your visibility and connect effectively. Read the article for insights!

2024 52
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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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Ozonetel Debuts ‘CXi Switch’ for Seamless Customer Engagement

CSM Magazine

Ozonetel has introduced CXi Switch, a novel internet communication product aimed at facilitating instant voice and digital interactions across various touchpoints, offering an alternative to traditional telecom channels. Despite the increasing digital adoption by customers, many enterprises still struggle to provide real-time engagement, with about 75% of interactions relying on telecom, leading to delayed and disconnected conversations that can result in missed business opportunities.

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How NuxGame Helps Online Gaming Platforms Succeed

CSM Magazine

Although its practitioners are not exceptionally visible in it, customer service managers are crucial in the world of online gaming as their job involves making sure everything is working perfectly whilst inspiring confidence in the firm’s many players. Two large tools enable them to do that—the Betting and Casino APIs of NuxGame API and its AML and KYC gaming systems.

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The Swing Voters Project, November 2024: Post-Election

2020 Research

Key Takeaways Swing voters discussed their top hopes and concerns about Trump’s return to office. The participants identified which election pledges they expect Trump to follow through on and expressed why they don’t support far-reaching new tariffs. They also shared their opinions about top Trump advisors Elon Musk and Robert F. Kennedy Jr. In this Article Who Voters Chose at the Polls in 2024 What Voters Look Forward to During Trump’s Second Term What Worries Voters About Trump’s Win Which Ele

2024 59
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The Best Online PDF Converters for All Your Document Needs

CSM Magazine

Managing documents effectively is a crucial ability in modern life. Both individuals and businesses frequently encounter the need to convert files to PDF and vice versa. Whether you are handling contracts, reports, or creative designs, the need to convert files quickly and accurately is always there. But, this task can seem overwhelming without the proper resources.

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The Swing Voter Project, November 2024: Post-Election

2020 Research

Key Takeaways Swing voters discussed their top hopes and concerns about Trump’s return to office. The participants identified which election pledges they expect Trump to follow through on and expressed why they don’t support far-reaching new tariffs. They also shared their opinions about top Trump advisors Elon Musk and Robert F. Kennedy Jr. In this Article Who Voters Chose at the Polls in 2024 What Voters Look Forward to During Trump’s Second Term What Worries Voters About Trump’s Win Which Ele

2024 52
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2024 State of Customer Education Report

Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.