Magellan Solutions

AUGUST 18, 2023

Sales optimization is essential for businesses to flourish in a competitive market. It goes beyond attaining targets. Sales optimization enhances customer experiences, fosters brand loyalty, and drives long-term success. The following can make all the difference in achieving sales targets: Simplifying sales processes Improving customer engagements Making data-driven decisions Artificial intelligence (AI) tools are crucial to modernizing sales processes and strategies.

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The DiJulius Group

AUGUST 18, 2023

Think about the last time you made someone’s day. It could have been something so simple, but it was clearly a surprising “wow” moment for the other person, leaving a positive impression on them. Yet, at the end of such a day, who feels the best? The day-maker does. And that is exactly what the. Read Full Article The post Want to Boost Employee Engagement?

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ShepHyken

AUGUST 18, 2023

This week, we feature an article by Koichumanov Erkinbek, Product Marketing Manager at Intelogos , an employee well-being and AI performance management platform. He writes about how AI technologies support customer satisfaction and employee well-being. In today’s fast-paced business landscape, providing exceptional customer service is paramount to the success of any organization.

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kommunicate

AUGUST 18, 2023

Last Updated on August 18, 2023 Product adoption, Engagement and Retention are three key ingredients in growing a business, especially one through the Product-Led Growth Model. If you want to succeed, you need to score high in each of these departments. Chatbots can be pivotal in scoring here, and we are going to tell you [.] The post Chatbots Propelling Adoption, Engagement and Retention in Product-Led Growth appeared first on Kommunicate Blog.

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The 5 Essentials of a CX-First Platform Customer experience was once considered a soft metric, or a “nice to have.” But it is now a board-level priority for many brands. The experience you provide your customers is a defining way to differentiate your business from the competition. But how can you really make CX a priority when you have competing budget and resource constraints?

Customer Experience

Inbenta

AUGUST 18, 2023

Inbenta expands its customer experience platform beyond text, adding step-by-step tutorials to address changing consumer preferences DALLAS – August 15, 2023 – Inbenta, an AI platform purpose-built to optimize customer experience, today announced its acquisition of Horizn, a provider of easy to embed interactive product demos, further expanding Inbenta’s customer experience platform.

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InteractionMetrics

AUGUST 18, 2023

  Customer interaction is the lifeblood of any company. It includes associates answering customers’ questions, staff engaging with prospects at the conference booth, and onboarding new customers. In short, customer interaction extends throughout the entire customer journey. And it includes a company’s surveys! A survey asks about a customer’s interactions, but it is also in itself an interaction.

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Inbenta

AUGUST 18, 2023

DALLAS – August 8, 2023 – Inbenta, an AI platform purpose-built to optimize customer experience, today announced the launch of an extensive Generative AI integration that will allow companies to develop and organize their content instantaneously, with minimal effort, and in a manner that supports the opportunity for oversight and increased compliance.

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CSM Magazine

AUGUST 18, 2023

As we approach the golden quarter, Moritz Weisbrodt, Co-founder of Alaiko , reveals some key ways to provide a robust post purchase experience. After an uncertain year for retailers, the upcoming golden quarter, covering everything from Halloween to Black Friday to Christmas, promises an opportunity to maximize sales, earn customer loyalty and win more customers through referrals.

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SaleMove

AUGUST 18, 2023

Hear from our Senior Conversational Product Designer on her unique role and the exciting future of new features and functionalities at Glia. The post Glia Voices: 3 Qs with Dr. Tiziana Nannavecchia, Senior Conversational Product Designer appeared first on Glia Blog | Digital Customer Service Explained.

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Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions

Are you still manually reviewing calls? 🤔 If so, this webinar is for you! What was once a common practice in the call center is now a barrier to success. Manual call monitoring is no longer an option if you want to proactively coach your agents to ultimately improve the customer experience using data-driven insights. Join this webinar with Angie Kronlage and April Wiita of Working Solutions to discuss how you can modernize outdated, manual call review processes through the power of autom

Call Center

Inbenta

AUGUST 18, 2023

Find out how Conversational AI is helping financial institutions and banks improve customer service and automate a large number of tasks. Dig deeper into: Banking chatbot use cases types of chatbot. Examples of implementations in banking. Benefits for the industry. The post Chatbots in the Banking Industry appeared first on Inbenta.

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Zonka Feedback

AUGUST 18, 2023

Medallia is a well-known name for enterprise customer feedback tools, enjoying a good 5.59% market share in the customer loyalty market. And for a good reason.

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Inbenta

AUGUST 18, 2023

Discover in this ebook: Three smart solutions that can make an impact on your AI-powered customer service automation Case studies related to each solution Tips to choose the best technology to automate your customer service The post Customer Service Automation appeared first on Inbenta.

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ReviewTrackers

AUGUST 18, 2023

AI Review Response: a guide on how to use generative AI to respond to reviews. Plus: best practices and prompt creation guidelines.

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A CX myth is something widely believed or implemented that is based on “how we’ve always done it” thinking, rather than delivering truly innovative customer experiences. What CX myths are holding organizations back from top-level customer experience performance? What can companies do to find solid ground and move forward successfully? In this guidebook, we answer those questions and more as we explore three key myths and two strategies that you can use to replace them.

Customer Experience

Inbenta

AUGUST 18, 2023

In the last few years, chatbots have dramatically changed the way they operate and provide service to customers. They’ve gone from basic informational interfaces to complex solutions able to communicate with third-party systems. These changes, together with improvements in technology, have had a significant impact on self-service performance. What does this mean for businesses using an advanced, capable chatbot based on conversational AI?

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Braze

AUGUST 18, 2023

This month, we’re recognizing Illana Fromm, Director of Marketing, Lifecycle and Email at Little Spoon, a leading direct-to-consumer (DTC) brand on a mission to make parents’ lives easier and kids healthier. Let’s dive in.

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Inbenta

AUGUST 18, 2023

In this ebook, you’ll learn: Tips to efficiently frame the construction of your knowledge base. Methodological keys and feedbacks from live projets. Advice to continuously optimize your knowledge base. The post How to build an efficient knowledge base appeared first on Inbenta.

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Uplight

AUGUST 18, 2023

At Uplight, we value work-life balance– and in pursuit of outside hobbies, many Uplighters choose to up-“lift” heavy weights. Uplight’s Marina Octon recently began a “#Uplifters” slack channel, where employees discuss all things weightlifting– goals, best practices, and accountability, all while encouraging each other and celebrating successes.

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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.

Customers

Inbenta

AUGUST 18, 2023

What you’ll learn in this ebook: A quantified estimate of the outcomes you can expect from the deployment of an e-commerce bot. Clarification on the role conversational commerce should play in your conversion strategy. A list of best practices on how to deploy an e-commerce chatbot project. The post E-commerce: the bot as a product advisor and reassurance tool appeared first on Inbenta.

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SurveySensum

AUGUST 18, 2023

Think of some companies that you stopped doing business with because of their terrible customer service and the amount of effort it took on your part to do a simple task. You probably have a dozen on your mind. It can be multiple businesses- from a simple dry cleaning service that doesn’t understand the meaning of ‘rush order’ to a simple video subscription service whose customer service reps seem to be living under the rock.

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Inbenta

AUGUST 18, 2023

In this ebook, you’ll learn: Four ways bots can accelerate HR service automation Real-life examples of how companies have benefited from HR automation Tips to choose the best technology to automate your HR processes The post HR Service Automation appeared first on Inbenta.

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BirdEye

AUGUST 18, 2023

As the COVID-19 pandemic changed how customers shop online, local searches have continued to dominate Google. Almost 90% of customers agree that they used the search engine to look for and evaluate local businesses in 2022. Your Google Business Profile, therefore, has the potential to be more than a listing. Local businesses must leverage this to convert Google users into potential leads and start meaningful conversations with Google Posts.

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Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper

Retail

Inbenta

AUGUST 18, 2023

Discover in this ebook: Current state of support New-generation of agent-assistance solutions Tips to improve your ticket management system Ways in which AI can contribute to improving case management and resolution times The post The Secret Ingredients to Manage Support Cases Successfully appeared first on Inbenta.

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CSM Magazine

AUGUST 18, 2023

Retirement is a topic that often lies dormant in the minds of many until it’s nearly upon them. A heady blend of complacency, youthful exuberance, and an inherent tendency to avoid thinking about life’s eventualities has led countless individuals to sidestep the subject altogether. However, like a distant storm on the horizon, retirement approaches steadily, and the best time to prepare for it is when the skies are still clear.

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Inbenta

AUGUST 18, 2023

Benefits & features of Inbenta’s Neuro-Symbolic AI Do you need to launch a conversational AI project but have no data to start with? Are you looking for a short time-to-value to support customers? Discover Inbenta’s technology in-depth. This data sheet will provide you with: In-depth information about Inbenta’s technology Insights about hybrid Conversational AI approaches Benefits of choosing an explainable technology Examples of the technology’s behavior The post Conversational AI with no n

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BirdEye

AUGUST 18, 2023

Starting September 1, mobile carriers will block business texts from unregistered numbers. As per new regulations, businesses must be 10DLC registered to send text messages. Picture this: You plan to send your customers a new product announcement text. You hit “send,” but suddenly, you find yourself stuck in a whirlwind of deliverability issues, delays, and frustrating blocks.

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Unlock the full potential of your educational initiatives with the 11 Tips to Drive Learning Content Consumption eBook. You’ll uncover: Why measure content consumption rather than (or in addition to) completion rates and member satisfaction? What are some proven tactics to create quality learner content and raise your content consumption rates? Discover the secrets from leading experts in the field, distilled into practical tips that promise to elevate the quality of your educational offerings,

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