Mon.Jan 13, 2025

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Enhancing Customer and Agent Experience with AI-Powered Solutions: A Salesforce-Led Market Perspective

eglobalis

Introduction Salesforces new product, AgentForce, is redefining the agent experience with advanced AI capabilities. Designed for seamless integration with CRM systems, it offers real-time insights, proactive recommendations, and automation to streamline workflows. Competing tools like Microsoft Dynamics 365 AI and Zendesk AI Suite provide similar functionalities, but AgentForce stands out for its ease of use and integration depth.

Marketing 232
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5 Must-Have CES Tools for Measuring Customer Effort & Satisfaction

Retently

The secret to effortless customer experiences lies in understanding one simple truth: effort matters. Think about the last time you had to navigate a clunky website or deal with a long-winded support call. Frustrating, right? Customers feel the same way. Thats where Customer Effort Score (CES) steps in to save the day. CES is laser-focused on one thing: how easy it is for your customers to get what they need.

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Lesson #1 Revisited: Is AI Making Us More Customer-Centric?

PeopleMetrics

Back in 2018, I wrote Listen or Die to help businesses understand one fundamental truth: if you dont listen to your customers, you wont survive. There are so many examples of this - Bed Bath & Beyond, Sears, Blockbuster, Kodak, Radio Shack. And the list goes on. Lesson #1 in Listen or Die laid the foundation: customer centricity isnt a buzzword or a marketing sloganits a commitment to action.

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Empower Your Customer Service Team with Communication and Security Tools

CSM Magazine

Customer service plays a vital role in the success of modern businesses, directly influencing customer loyalty and trust. Balancing clear, effective communication with the need to protect sensitive data is a constant challenge. The right tools and strategies empower customer service teams to deliver exceptional service while upholding strong security measures, protecting sensitive data, and building customer trust.

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Signal-Based Selling: How to Leverage 4 Key Buying Signals

As prospects define their problem, search for solutions, and even change jobs, they are generating high-value signals that the best go-to-market teams can leverage to close more deals. This is where signal-based selling comes into play. ZoomInfo CEO Henry Schuck recently broke down specific ways to put four key buying signals into action with the experts from 30 Minutes to President’s Club.

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Unlock 360-Degree Customer Insights with Omnichannel Feedback

SurveySensum

Gone are the days when youd simply step into the store and make the purchase! You check the product online, or read the review. So are your customers! 54% of customers save products online to buy later, while 53% check them in-store before purchasing. Not just thatthe average buyer touches six channels before purchasing, with over 50% using at least four.

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This is the Beta Test Pied Piper Should Have Run

Centercode

HBO's Silicon Valley highlights crucial beta testing lessons: recruit real users, set clear goals, and gather structured feedback.

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Step-by-Step Guide to Creating a Social Media Policy

Brandwatch CX

Our step-by-step guide explains how to create a social media policy that protects your brand reputation online.

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Align B2B Strategy, Planning, And Execution To Achieve Growth With Precision And Purpose

Forrester's Customer Insights

Translating corporate strategy into actionable plans at the product, revenue, functional, and operational levels is no easy feat. Learn how teams can do this successfully.

B2B 26
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A Comprehensive Guide to the X Algorithm: How It Works in 2025

Brandwatch CX

Explore the X algorithm's significance and its effects on your strategies. Gain essential insights to navigate its challenges. Read the full guide now.

2025 52
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2024 State of Customer Education Report

Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.

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Optimove at ICE 2025: Visit Our CRM Ecosystem and 7 Questions to Ask Us

Optimove

Re-engage your churned customers with this guide Download Now Why it Matters: For marketers, ICE 2025 is more than just an industry eventits a chance to stay ahead of the curve. With new innovations like AI-orchestrated gamification, real-time engagement tools, and advanced CRM strategies, youll gain the insights needed to deliver unparalleled player experiences and drive business growth.

2025 52
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It’s 2025: Is Nvidia’s Cosmos The Missing Piece For Widespread Robot Adoption?

Forrester's Customer Insights

NVIDIAs announcement of a foundation model platform to support development of robots and autonomous vehicles aligns well with one of our automation predictions for 2025: that one quarter of robotics projects will work to combine cognitive and physical automation.

2025 26