SaleMove
DECEMBER 1, 2023
Rick DeLisi shares his thoughts on the state of the customer survey and how he sees the methods of collecting feedback changing in the future. The post Customer Surveys: Necessary But Insufficient appeared first on Glia Blog | Digital Customer Service Explained.
Customer Enthusiast
DECEMBER 1, 2023
This post is the sixth in a series devoted to creating an inspired workforce. I will share additional posts over the coming weeks to support leaders, managers, and supervisors in this effort. In summary, the first five steps are 1.
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Horizon CX
DECEMBER 1, 2023
The Art of Selling CX: Convincing Skeptical Senior Leaders on Customer Experience Success Introduction In the dynamic landscape of customer experience (CX) management, the journey extends beyond strategic implementation; it’s a constant process of persuasion and selling ideas, especially to senior leadership. This article delves into the idea that a successful CX leader mirrors a skilled salesperson, adept at navigating the challenge of convincing senior leaders about the crucial importanc
SurveySensum
DECEMBER 1, 2023
We live in a digital age where reaching a targeted audience comes without limits. Thanks to the Internet and digital marketing, businesses can now sell to a much bigger audience. However, that same digital world makes it possible for customers to tarnish a business’s reputation simply by sharing their experiences with others. Since leaving testimonials and sharing thoughts online is easier than ever, customer feedback can make or break a business.
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Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.
SAP Customer Experience
DECEMBER 1, 2023
Abstract This blog post explores the latest features and enhancements within SAP Commerce Cloud, starting from version 2211.0 (released November 2022) to 2211.15, offering a thorough analysis from the viewpoint of Business Users. Simultaneously, it serves as an essential study guide for professionals engaged in the SAP Commerce Cloud Stay.
CXDNA Update brings together the best content for customer experience professionals from the widest variety of industry thought leaders.
Feedbackly
DECEMBER 1, 2023
CSAT and NPS are two metrics that tell you how much your customers like you, albeit differently. They both hold important positions in the realm of CX, helping brands measure and improve their customer journeys consistently. Before we delve into the saga of CSAT vs. NPS, let us decode these metrics and understand their purpose separately. What is CSAT?
Uplight
DECEMBER 1, 2023
Our Intelligent Orchestration team, formerly known as Orchestrated Energy, enables utility clients to deliver grid flexibility by shifting or reducing kilowatts during peak times. Additionally, the team provides an engaging energy customer experience to retain customers in demand management programs for long-term grid flexibility. Each season we track learnings and improvements, increasing performance, scale, and Read More The post Intelligent Orchestration Operations Drive Summer Season Momentu
Zonka Feedback
DECEMBER 1, 2023
Ever wondered what users truly think about your product or website? How do they navigate through your website or what features do they find most useful?
Brad Cleveland Blog
DECEMBER 1, 2023
Megan Jones, Editor at Call Centre Helper, recently interviewed me to discuss the habits every leader should adopt to succeed in planning ahead. The article includes 5 things the very best leaders do to prepare for the future as well … Continue reading → The post Prepare Your Contact Center for the Future appeared first on Brad Cleveland.
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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.
SAP Customer Experience
DECEMBER 1, 2023
Researching a customer or prospect and figuring out where its gaps and opportunities are for SAP to support their business transformation can take a significant amount of time.
InteractionMetrics
DECEMBER 1, 2023
Looking to hire a Net Promoter Score company? Most Net Promoter Score companies will offer to send your NPS survey, but that’s the easy part. Most likely, what you really care about is doing your survey in a way that: Reflects well on your brand Enables you to boost your score Tracks results over time The key to increasing your Net Promoter Score is understanding the core principles of customer experience (CX) and knowing when (and when not) to use NPS.
SAP Customer Experience
DECEMBER 1, 2023
? As a Product Manager deeply immersed in the realm of innovation, let’s explore an exciting yet imaginary scenario— the integration of SAP S/4HANA Cloud with Artificial Intelligence for advanced risk management. Although currently a vision, the potential impact on business resilience is profound. ? ??? ????????? ?????: Imagine SAP.
Forrester's Customer Insights
DECEMBER 1, 2023
Forrester's Retail research team highlights data insights from retailers' online Black Friday and Cyber Monday 2023 participation.
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The annual Cognition virtual conference is back on October 16, and this year it’s FREE! You’ll enjoy: Inspiring Keynotes from top learning industry leaders, providing fresh perspectives to help you outperform the competition. Hands-on, Skill-Building Sessions to elevate your growth, retention, and product adoption strategies. Exclusive First Look at the latest innovations from Thought Industries, empowering you with tools to grow faster.
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Brad Cleveland Blog
DECEMBER 1, 2023
Megan Jones, Editor at Call Centre Helper, recently interviewed me to discuss the habits every leader should adopt to succeed in planning ahead. The article includes 5 things the very best leaders do to prepare for the future as well … Continue reading → The post Prepare Your Contact Center for the Future appeared first on Brad Cleveland.
Forrester's Customer Insights
DECEMBER 1, 2023
Forrester's Store Associate Enablement Vendor Landscape has published, and this blog breaks down how retailers can leverage these tools for their associates.
Helpware
DECEMBER 1, 2023
As the BPO sector is experiencing constant change, leaders have to adapt new management methodologies to keep up with new market demands and increased client expectations. Sticking to traditional management styles is like sailing a ship with an old map when everyone is using satellite navigation. We are witnessing the paradigm shift towards more flexible, more adaptable practices and I’d like to consider two management practices — Agile and Lean and explore how their adoption could be a game-cha
kommunicate
DECEMBER 1, 2023
Last Updated on December 1, 2023 The telecommunications market in Zimbabwe is undergoing a sea change, especially in a post-pandemic world. Gone are the days when people were calling each other on the phone. Zimbabweans seem to be adopting technology at an unprecedented rate, and there has been a surge in the rate of adoption [.] The post How Kommunicate’s Chatbots Saved TelOne’s Customers From Long Waiting Lines appeared first on Kommunicate Blog.
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Customers expect to be able to interact with your organization whenever and however they want. They also expect your agents to have insights into their journeys so that they don’t have to repeat themselves as they move through various channels. And, if they’re not able to, they just might find one of your competitors who will offer the flexibility they are looking for.
Amplifai Coaching Category
DECEMBER 1, 2023
Amplifai your call center coaching ROI with our guide on the 5 Key Steps to Coaching Effectiveness. Unlock strategies that blend people, process, and technology for transformational coaching results.
SmartKarrot
DECEMBER 1, 2023
As a seasoned professional in the realm of Customer Success , I’ve witnessed firsthand the intricate dance of client onboarding. Crafting an effective Client Onboarding Playbook is an art, but it’s not immune to pitfalls. In this piece, I’ll delve into the top seven mistakes that can plague your playbook, drawing on my experience to guide you toward a seamless onboarding process.
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