Totango

DECEMBER 20, 2023

We are delighted to share that Totango was recognized in the G2 Winter 2024 reports for its exemplary performance in the customer success software category. These awards reflect superior engagement and commitment from our users, who continue to highlight and share the key aspects of Totango and our software they find most beneficial. The best of both worlds: unmatched enterprise-grade implementation and usability The G2 Winter 2024 reports ranked Totango as the number one customer success softwa

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2024 Customer Centricity User Experience 2023 115

Team Support

DECEMBER 20, 2023

As 2023 comes to a close, now is the time to reflect on wins and losses from throughout the year. Maybe you had a banner year—or maybe you’re celebrating just getting through turbulent times. Either way, before you pop that bottle of champagne, it’s time to start thinking about New Year’s resolutions for your customer support team. In today’s increasingly competitive marketplace, people—particularly those in customer support—are key to setting your company apart from the crowd.

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2024 Omnichannel Social Media 2023 108

Experience Investigators by 360Connext

DECEMBER 20, 2023

Let’s talk about goals! We’ve seen a lot of them this year. Big ones. Small ones. But mostly…pretty vague ones! Customer experience work is challenging when the goals are ill-defined and success is never really measured. That’s why we’re curious…how did your CX objectives go this year? What’s your biggest objective for next year? (We’re curious about other things, too, like how do YOU know you’re doing a good job?

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2024 Measurement Insights Customer Experience 143

Brandwatch CX

DECEMBER 20, 2023

Running an event? Using Twitter to promote it? Having a Twitter hashtag as part of your event marketing can be a great way to drum up interest before, during and after the occasion. However, choose your hashtag wisely, as the wrong one could mean no one uses it or, worse, it gets lost in a stream of irrelevant tweets or is hijacked. Having a hashtag associated with your event is also a useful way to track conversation about the event – both during and after – and therefore judge whet

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Events Presentation Marketing Engagement 96

Advertiser: ZoomInfo

As prospects define their problem, search for solutions, and even change jobs, they are generating high-value signals that the best go-to-market teams can leverage to close more deals. This is where signal-based selling comes into play. ZoomInfo CEO Henry Schuck recently broke down specific ways to put four key buying signals into action with the experts from 30 Minutes to President’s Club.

Definition

Win the Customer

DECEMBER 20, 2023

In the realm of contact centers, the pursuit of enhancing customer service while streamlining operations remains a top priority. As technology evolves, two prominent solutions have emerged: AI-powered chatbots and self-service portals. AI chatbots and self-service customer service portals both offer unique advantages and challenges, prompting contact center leaders to navigate a landscape of choices.

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Contact Center Interaction Technology User Experience 69

Integrity Solutions

DECEMBER 20, 2023

So often, we listen to respond. We’re waiting for the other person to finish talking so we can tell them what we know. Effective sales conversations, however, are rooted in a mindset of listening to understand. Let’s explore why that distinction is so fundamental in sales, and what you can learn about active listening in sales from the best sales coaches.

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Sales Consulting E-support Leadership 82

SAP Customer Experience

DECEMBER 20, 2023

Innovations in spatial computing are transforming the enterprise landscape and redefining the future of work. To gain insights into these developments, tune into the upcoming episode of Labs Talk, SAP Customer Experience’s biweekly live stream. The episode titled “Spatial Computing Part 1/3” is scheduled for January 17, 2024, at 15:00.

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2024 Innovation Insights Customers 73

SurveySparrow

DECEMBER 20, 2023

Do you wonder who your true brand advocates are? The answer lies in the nuanced realm of promoters, passives, and detractors. It is a given that buying experiences are based on how customers feel they are being treated. This is why the Net Promoter Score is a vital metric! So… What is the Net Promoter Score? Net Promoter Score, or NPS, is a pivotal metric that measures customer loyalty and satisfaction.

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Net Promoter Score NPS Feedback Loyalty 52

SurveySensum

DECEMBER 20, 2023

Did you know that 52% of customers are ready to pay more if they receive exceptional customer service? Customer service is the backbone of any successful business. It’s what keeps customers happy and loyal. But here’s the challenge: How do you consistently provide excellent customer service? By collecting customer feedback ! How exactly?

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Metrics 2024 Customer Service Net Promoter Score 52

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Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.

2024

SAP Customer Experience

DECEMBER 20, 2023

Hello Everyone, We’ve listened to your feedback and have now made your learning journey easier with SAP Sales Cloud Version 2. Our brand new video tutorials are ready and waiting for you, available for free! Dive Into the Dashboard: Want to know more about the configurable dashboard? Worry no more!

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Sales Feedback Brands Customer Experience 71

The DiJulius Group

DECEMBER 20, 2023

Prepare for an enlightening conversation on how artificial intelligence (AI) is revolutionizing customer service and creating a significant competitive advantage! On today’s episode of The Customer Service Revolution, John’s guest, Aurélien Coq, an astute product manager at Eskers, will share how AI automation liberates customer service professionals from monotonous tasks and empowers them with new.

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Customer Service Competitive Advantage Article Customers 64

SAP Customer Experience

DECEMBER 20, 2023

Looking for all episodes of the SAP Labs Talk live stream? You’ve come to the right place. Below you find all episodes of 2024! All episodes of 2023 and before are also available.

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2024 2023 Customer Experience Customers 65

Blueshift

DECEMBER 20, 2023

In case you missed it, we recently made an exciting announcement, introducing a free tier of Blueshift! This new offering allows marketers to sign up completely free (no credit card required) and immediately begin ingesting and activating customer data in just 15 minutes. This is the industry’s first comprehensive self-serve CDP that can not only unify profiles but also deliver 1:1 engagement.

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Engagement Marketing Customers 59

Advertiser: ZoomInfo

Sales and marketing leaders have reached a tipping point when it comes to using intent data — and they’re not looking back. More than half of all B2B marketers are already using intent data to increase sales, and Gartner predicts this figure will grow to 70 percent. The reason is clear: intent can provide you with massive amounts of data that reveal sales opportunities earlier than ever before.

Sales

CSM Magazine

DECEMBER 20, 2023

The exciting adventure of online casino gaming in the Czech Republic presents a multitude of possibilities, with one particularly alluring aspect being the field of casino bonus for deposit. These bonuses offer additional funds to try a diverse array of games and heighten the potential for winning. Within this detailed guide, we will explore successful approaches to selecting optimal deposit bonuses.

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Presentation Information Engagement Management 52

Forrester's Customer Insights

DECEMBER 20, 2023

Facing regulatory scrutiny, Adobe and Figma backed out of the $20 billion acquisition announced last year. It's too bad because although regulators saw them as competitors, they’re complementary.

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User Experience Customer Experience Design Management Customer Experience 34

Zonka Feedback

DECEMBER 20, 2023

In the competitive realm of the insurance industry, understanding the nuanced needs of policyholders is paramount. Catering to the diverse financial security requirements and risk appetites of potential customers shapes the core of insurance selling.

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Insurance Financial Feedback Customers 59

Forrester's Customer Insights

DECEMBER 20, 2023

This blog provides a 2023 year in review of the sales technology market, along with a view on how it will impact 2024.

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2023 Sales Technology 2024 61

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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.

Voice of Customer

CSM Magazine

DECEMBER 20, 2023

Your financial decisions can be your business’s lifeblood, circulating resources when and where needed and sustaining your operations. Just as a healthy heart is vital for life, sound financial decisions are fundamental for your business’s sustained well-being and success. That is why it’s best to look into some of the most important financial decisions that may seriously impact your business.

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Financial Transportation Marketing Customer Base 52

Think Customers

DECEMBER 20, 2023

This year, in the spirit of peace, unity, and the joy of giving, we are excited to share with you the results of a global creative effort. 1to1 Media and TTEC employees from around the world have come together to create our World Peace Quilt — a symbol of our collective commitment to fostering harmony in our interconnected world. Created by employee prompts and generated by AI, the quilt beautifully represents our shared values and aspirations for 2024 and beyond.

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SmartKarrot

DECEMBER 20, 2023

The landscape of Customer Success (CS) is experiencing a transformative shift. In this blog post, I, as a seasoned customer success expert at Chili Piper, will delve into the key trends and innovations shaping the future of customer success. Our discussion revolves around the dynamic changes witnessed within Chili Piper and the broader industry, focusing on strategies that can impact businesses positively and elevate customer relationships.

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2023 Customer Success Innovation Metrics 10

Help Scout

DECEMBER 20, 2023

Advice from Help Scout leaders on planning better, more effective remote meetings that move the business forward.

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Article 45

Advertiser: ZoomInfo

In this exploration, we're diving into predictions about the future of sales. We're talking about a complete shake-up powered by automation and artificial intelligence (AI). These aren't just fancy tools — they're real game-changers. Automation and AI are here to redefine every interaction, making them smarter, faster, and more meaningful. From personalized customer journeys to streamlined sales processes, the goal is to make every moment count, enhancing both efficiency and connection.

Sales

SmartKarrot

DECEMBER 20, 2023

The landscape of Customer Success (CS) is experiencing a transformative shift. In this blog post, I, as a seasoned customer success expert at Chili Piper, will delve into the key trends and innovations shaping the future of customer success. Our discussion revolves around the dynamic changes witnessed within Chili Piper and the broader industry, focusing on strategies that can impact businesses positively and elevate customer relationships.

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2023 Customer Success Innovation Metrics 10

Forrester's Customer Insights

DECEMBER 20, 2023

Takeaways from the 2023 Berkeley Business Analytics Summit: Analytics, AI, and Society: Towards a Wiser World?

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Events 2023 Social Media Innovation 36

Gainsight

DECEMBER 20, 2023

Good data has never been more important to effectively interact with customers both in and outside your product. Knowing how deep (or shallow) customers’ product adoption may be is critical to driving them to achieve value, engaging at the right moment in the right channel, and improving overall customer and user experiences. And this data can only come from effectively capturing and acting on insights measured through product analytics.

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Customer Centricity 2023 Roadmap Insights 52

Forrester's Customer Insights

DECEMBER 20, 2023

A recent trip to see Charles Dickens' A Christmas Carol leads to considering the past, present, and future of revenue operations…

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Presentation B2B Marketing 34

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Customers expect to be able to interact with your organization whenever and however they want. They also expect your agents to have insights into their journeys so that they don’t have to repeat themselves as they move through various channels. And, if they’re not able to, they just might find one of your competitors who will offer the flexibility they are looking for.

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